Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB - White (AT&T)
Average customer rating
4.8
(6,221 Reviews)
Rating breakdown 6,221 reviews
5 Stars
5,468
4 Stars
602
3 Stars
88
2 Stars
23
1 Star
40
66%of customers recommend this product.
(
47 out of
71)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - White (AT&T)
Customer Rating
1
Nothing Special
on March 11, 2026
Posted by: SamsungT23
[This review was collected as part of a promotion.] There's really nothing that stands out on the new S26 ultra. Coming from an S23 Ultra,i feel it's similar. The privacy display they promoted is still a work in-progress feature. The Galaxy AI is useful, but they can still make it better
Value
1
Response from Samsung USBy R&R Team, March 11, 2026
Hello there SamsungT23, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know upgrading to a new device can take time to fully discover and align the settings to your preferences. The enhanced 50MP Tele 5X optical zoom on your new device can help you capture photos and videos like never before, as well as the features of Galaxy AI that can help you edit your photos and videos in ways like never before. We have provided a link to the complete manual to help you with all of the new features available on your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions, or you believe the privacy display is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on April 4, 2026
Posted by: merreece
[This review was collected as part of a promotion.] Very easy to use! Camera takes the most amazing photos. I love everything about this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Display causes eye strain, dizziness and naseous
on March 12, 2026
Posted by: bteezy52
from Arizona
The S26 ultra causes eye strain, dizziness and nauseousness. I have had Samsun my whole life and recently the S24 Ultra for two years and have had no issues, I also have perfect vision. The display on the S26ultra is not well made or changed to cause these health issues, I am using the same settings and have adjusted setting and nothing resolves the issue. Like many on social media and Samsung forums, I will be returning the phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Bteezy52, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how valuable the ability to use your new device for prolonged periods of time comfortably is to you every day. We have provided a link to the Samsung Support Team for your convenience. These experts can help you with any troubleshooting measures that may be available to you to resolve this matter, and review any and all other options available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
None
on March 11, 2026
Posted by: PSII
S26 ultra too expensive and no Bluetooth on stylus pen, instead of moving forward with new technology, it's going backwards. It's a shame
Response from Samsung USBy R&R Team, March 12, 2026
Hi PSII, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know that adjusting to new features of your device, or things that have been redesigned can be frustrating and come with a bit of a learning curve. We have provided a link to an article to help you with the new S Pen capabilities available on your device and integrate them in to your usage. We hve also shared a link to the complete manual and the Samsung Support Team to assist you with the enhanced features of Galaxy AI, privacy display, and horizontal lock, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on March 12, 2026
Posted by: Stormi70
[This review was collected as part of a promotion.] Phone transfer was not smooth. Had to attempt twice. Once completed, it was still missing several apps
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Value
2
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Stormi70, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to assist you. We have provided links to troubleshooting guides to help you maximize the speed and resolve the experience you mention with freezing. We have also shared a link to the complete manual for your device to help you adjust the settings to best align to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you if you continue to experience frustrations or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Messed up with this one
on April 2, 2026
Posted by: Anonymous
I don't like the new S26 ultra, I feel like they downgraded an s24 and called it s26, im so mad I paid so much for this and it's all the opposite of better
Response from Samsung USBy R&R Team, April 2, 2026
Hello Carlos Garcia, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how important your phone is to you for a range of daily tasks, and how distressing it can be when your device has been changed from what you have been accustomed to in the past. Without knowing what features are causing you frustration, we have provided a link to the complete manual for your device to aid you in exploration of your device, and alignment of the settings. We have also shared a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the hype
on March 22, 2026
Posted by: Maugham
I've been playing around with the phone and I gotta say I'm not impressed. Quite honestly I hate the bulky feeling it has due to the raised camera. I'm also upset to hear that the phone is now aluminum vs the titanium. The only feature I can say I like is the privacy screen. I feel like samsung is trying to hard to be like other big name brands. I've been a samsung lover for years but I'm seriously contemplating returning this and switching to a new brand entirely due to this new lineup.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 23, 2026
Hello Maugham, thank you for your feedback on your Samsung Galaxy S26 Ultra. We completely understand how disappointing it can be when you have a new device that is not aligning to your expectations. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops that happen in our day to day lives. This can help you with the feel and appearance of your device. We have provided a link to the complete manual to help you fully discover the amazing features available on your device in addition to the new Privacy Display including horizontal lock, and Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Looses signal
on March 26, 2026
Posted by: Signal
from Texas
The phone keeps loosing all signal bars when im in phone calls fix this bug porfavor.
Response from Samsung USBy R&R Team, March 27, 2026
Hey Signal, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the uninterrupted usage of your device, and needing your phone calls to be reliable. We have provided links to a few troubleshooting guides to help you resolve this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US