Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB - White (AT&T)
Average customer rating
4.8
(6,222 Reviews)
Rating breakdown 6,222 reviews
5 Stars
5,468
4 Stars
602
3 Stars
88
2 Stars
24
1 Star
40
66%of customers recommend this product.
(
47 out of
71)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - White (AT&T)
Customer Rating
2
Dont buy it yet!
on April 3, 2026
Posted by: Nathan
I have owned Samsung phones for over 10 years. And have always enjoyed them. But this release has been non stop issues with software and the Google RCS messages that has replaced Samsung messages. With all of the newer AI features that if you aren't paying attention will cause various bugs and glitches. I personally believe this model should have went through more testing before they released it. My phone has been replaced once already and it was only 14 days old. I wouldn't recommend this phone to my family or friends at this time. Samsung needs to reevaluate this phone and provide some patch updates to stabilize the over all user experience.
Response from Samsung USBy R&R Team, April 6, 2026
Hey Nathan, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the messaging errors you mention experiencing. We have also provided a link to an article to help you if your device is freezing or crashing during your usage. We have also provided a link to the complete manual for your device to help you adjust any settings for Galaxy AI or additional features to align to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you if any additional frustrations occur during your usage. We appreciate youbeing a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Phone of the year!
on March 11, 2026
Posted by: Dav9Ol
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is easily the most powerful and useful smartphone I’ve owned. As someone who works heavily with data and photography and relies on technology for both work and everyday life, this device is a game changer!
One feature I use constantly is Galaxy AI. During my workday, I often review long emails and technical reports, and Galaxy AI helps summarize content quickly so I can focus on the key points. It’s also extremely helpful for improving written responses when communicating with colleagues.
For photography, this phone is incredibly useful when scouting locations or capturing quick shots when I don’t have my full camera gear with me. The detail in the photos is impressive, and the horizontal lock when recording action videos is superb. I also use the Galaxy AI photo editing tools to quickly clean up images and remove distractions before sharing them on social media.
The privacy display is magnificent! Now I can open my wife's text in public haha.
For photography, this phone is incredibly useful when scouting locations or capturing quick shots when I don’t have my full camera gear with me. The detail in the photos is impressive, and the horizontal lock when recording action videos is superb. I also use the Galaxy AI photo editing tools to quickly clean up images and remove distractions before sharing them on social media.
The privacy display is magnificent! Now I can open my wife's text in public haha.
I could go on, but this phone is powerful and versatile, and in my opinion, the best smartphone in the world right now.
Value
5
Response from Samsung USBy R&R Team, March 11, 2026
Hi there Dav9OI, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this new device to be the most powerful device you have used, with so many amazing features and capabilities that help you with a number of daily tasks. We have provided a link to the Samsung Support Team. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Just Okay
on March 28, 2026
Posted by: Aurelius
[This review was collected as part of a promotion.] The phone is just okay. It's loaded with a bunch of Galaxy AI features most people won't care about or even want.
The privacy display is a cool feature in theory, but that's where it ends. In reality the privacy display just dims the screen and makes it a little darker when viewed from an angle, but it is still easily viewable and readable. Hopefully Samsung will improve the privacy display if they continue to use it on future models.
The material the phone is made of is also subpar. Just from trying on 2 different cases there is a spot on my phone where the colour has been rubbed off.
It's a shame Samsung chose to spend so much time pushing features nobody wants, while completely neglecting any development or improvement of hardware and features their customers have been asking for for years now.
Value
2
Response from Samsung USBy R&R Team, March 30, 2026
Hello Aurelius, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to the complete manual for your device to help you adjust the settings to maximize the new Privacy Display, and potentially only enable for specific apps to help you also have the brightness you may be seeking at other times. We have also provided a link to the Samsung Support Team to assist you with the hardware frustrations you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the upgrade, should have waited.
on March 13, 2026
Posted by: Hajro
from Davenport, IA
I upgraded from S23 Ultra. I wish I waited. The battery life on the 26 Ultra is same. I'm still charging my phone 3 times a day. Performance wise, I didn't notice any change, it's still overheating from back. Even as I'm writing this review the phone is getting hot. Camera and display are good. Durability so far is good. Overall I should have waited.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, March 13, 2026
Hello Hajro, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not operating as intended or expected. We have provided links to articles to help you troubleshoot the temperature and maximize the battery life of your device. We have also provided a link to the complete manual and Samsung Support Team to help you discover the full capabilities of your device, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Bluetooth
on March 20, 2026
Posted by: Connect2me
[This review was collected as part of a promotion.] There is a limit to how many Bluetooth devices you could connect to the phone. I wish it could handle more than 3 at once. If you have more than 3 devices connected to the Bluetooth, whichever device you connected last gets knocked off.
Value
3
Response from Samsung USBy R&R Team, March 21, 2026
Hi Connect2me, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the Bluetooth connection staying connected. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Features lost!
on March 22, 2026
Posted by: None
I can't even paste out of a text message. This really sucks big time.
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?
Response from Samsung USBy R&R Team, March 23, 2026
Hey None, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know it can be frustrating when your device is not meeting your expectations or operating as expected. We have provided links to the complete manual and the Samsung Support Team to help you best align the settings to your preferences, troubleshoot any frustrations, or answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Removed Camera Shutter feature on SPen
on April 3, 2026
Posted by: Joicall
I have been buying Samsung for years now. I can't wrap my head around the idea that someone thought it was a good idea to remove the SPen camera shutter feature on its newest Samsung Ultra 26.
Design
3
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Joicall, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when features you have used in the past with your device have been changed in some way. We have provided a link to the complete manual to assist you with the hand gestures and voice commands you can use with your device for the remote control of your camera. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone love it
on March 15, 2026
Posted by: Bigguy
[This review was collected as part of a promotion.] When i got this new it was the easiest phone i have ever had to setup. Was very streamline when doing it. The phones new upgrads are very nice. I love how samsung made the new phone look . I had a s22 ultra and is a lot lighter in weight then my old phone.
Value
5
Written by a customer while visiting Samsung US