Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB - Sky Blue (AT&T)
Average customer rating
4.9
(4,015 Reviews)
Rating breakdown 4,015 reviews
5 Stars
3,579
4 Stars
352
3 Stars
51
2 Stars
12
1 Star
21
69%of customers recommend this product.
(
25 out of
36)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - Sky Blue (AT&T)
Customer Rating
1
Horrible battery even worse, grumpy tech support
on March 19, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The camera is nice but the battery was defective from the day I got it. I was given the run around by tech for many days and after about 50 phone calls I finally got a resolution from the other team. Tech support was absolutly horrifying. I have officially lost my love for Samsung.
Value
1
Response from Samsung USBy R&R Team, March 20, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how distressing it is to have a new device that you believe is not operating as intended, and how that can increase when you are needing to discuss with different groups options for a resolution. We have provided links to troubleshooting guides to help maximize the battery life of your device if you experience this frustration again. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Not Impressed
on March 19, 2026
Posted by: Strubel
[This review was collected as part of a promotion.] The phone is ok but not really impressed for the cost. The screen privacy is not good at all being when you put it on full privacy the quality of the display gets terrible not to mention the first privacy setting barely does anything at all.
I feel the S26 Ultra was not worth the upgrade from my S25 Ultra and unfortunately it's already been sent in for trade on this one so I'm stuck with it now.
Al in all I'm Disappointed in the phone.
Value
3
Response from Samsung USBy R&R Team, March 20, 2026
Hey Strubel, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how important it is to feel that you have selected a new device that is truly exciting to use every day, and that feels like a good upgrade from your previous device. We have provided links to the complete manual and the Samsung Support Team to help you fully explore all of the ways you can customize your device including the new privacy display and Galaxy AI to best align to your usage, and to help you any time you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2
Poor screen. Hard to read text
on March 19, 2026
Posted by: AZSamUser
[This review was collected as part of a promotion.] This isn't a top tier model. My old S23U has a better screen for text.
Value
2
Response from Samsung USBy R&R Team, March 20, 2026
Hello AZSamUser, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how distressing it can be when you have a device that is not aligning to your expectations in display quality. If you are using the new privacy display the design of this feature can cause the display to look different than you may be expecting. If this is not your preference from your quick panel you can select the privacy display and adjust the settings. You can also adjust the settings of this feature to only enable for specific apps or nofications. We have provided a link to the complete manual to help you best customize your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Good change of pace.
on March 19, 2026
Posted by: Bigtown314
[This review was collected as part of a promotion.] I had a Galaxy Fold 6. I didn't open it as much, so I wanted a change of pace. I am still getting use to it. I haven't had a regular phone since my Galaxy Note 10. The battery life is great. Pictures are awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone upgrade!
on March 19, 2026
Posted by: JrolyatS
[This review was collected as part of a promotion.] Coming from a Fold 5, I had to get accustomed to the width of the S26 Ultra which is definitely a wider phone than what I was used to. I think I'm a little comfortable with it now, even though some days I wish it weren't as wide as it is. A surprise that I got was getting the pen with the phone. I was not expecting it to come with the pen. One other difference was how light the S26 Ultra is compared to the Fold 5. My previous phone was much more weightier than my new phone, which is a plus! I haven't tried the Galaxy AI but when I do, I will update my review. Thanks Samsung for another banger of a phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrade from S24 Ultra to S26 Ultra
on March 19, 2026
Posted by: Tadow777
[This review was collected as part of a promotion.] Galaxy Ai assists me working on a project. I love the quickness of opening apps. I use my phone for searching, gaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone looks and works fantastically!
on March 19, 2026
Posted by: Letsgo97145
[This review was collected as part of a promotion.] Very impressed with 98% of this phones ability the issues with Google messaging is a bummer but overall a great phone with an amazing camera!
I have yet to get the phone to slow down processing power wise and has performed great and the battery has held up well so far!
I have yet to get the phone to slow down processing power wise and has performed great and the battery has held up well so far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phones iv ever had and will allways use
on March 20, 2026
Posted by: Tattedkeith
[This review was collected as part of a promotion.] Best phones iv ever had and used will allways use them
Value
5
Written by a customer while visiting Samsung US