Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB - Sky Blue (AT&T)
Average customer rating
4.9
(3,674 Reviews)
Rating breakdown 3,674 reviews
5 Stars
3,297
4 Stars
309
3 Stars
42
2 Stars
9
1 Star
17
68%of customers recommend this product.
(
23 out of
34)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - Sky Blue (AT&T)
Customer Rating
3
I want to love it but....
on March 16, 2026
Posted by: Bambii
[This review was collected as part of a promotion.] On paper, the Samsung Galaxy S26 Ultra should be the undisputed king of 2026. With its new "Privacy Display" and the agentic AI features of One UI 8.5, it promises the future. However, after using it as my daily driver, that future feels more like a frustrating trip back to the era of laggy hardware and software glitches.
Performance: The "Ultra" Lag
For a phone at its price point, you expect instant response. Instead, I’ve encountered consistent technical bottlenecks:
The App Opening Struggle: There is a noticeable "buffering" period when tapping on everyday apps like Instagram or even the Camera. The icon pulses, the screen hangs, and you’re left wondering if the phone even registered your touch.
Complete Freezes: It isn’t just slow; it’s prone to total lockups. I’ve had several instances where the UI becomes completely unresponsive mid-scroll, forcing me to wait nearly 30 seconds for the system to catch up.
The "Play Protect" Bug: Many users, myself included, have hit a bizarre "Device not Play Protect certified" error out of the box, which prevents banking apps from opening at all.
The Restart Loop
The most disappointing part of the S26 Ultra experience is the constant need to restart. To clear the "ghost in the machine" that causes the stuttering, I find myself rebooting the device at least twice a day.
The Problem: Even after a fresh restart, the fluidity only lasts for an hour or two before the sluggishness returns. It feels like a deep software optim
Performance: The "Ultra" Lag
For a phone at its price point, you expect instant response. Instead, I’ve encountered consistent technical bottlenecks:
The App Opening Struggle: There is a noticeable "buffering" period when tapping on everyday apps like Instagram or even the Camera. The icon pulses, the screen hangs, and you’re left wondering if the phone even registered your touch.
Complete Freezes: It isn’t just slow; it’s prone to total lockups. I’ve had several instances where the UI becomes completely unresponsive mid-scroll, forcing me to wait nearly 30 seconds for the system to catch up.
The "Play Protect" Bug: Many users, myself included, have hit a bizarre "Device not Play Protect certified" error out of the box, which prevents banking apps from opening at all.
The Restart Loop
The most disappointing part of the S26 Ultra experience is the constant need to restart. To clear the "ghost in the machine" that causes the stuttering, I find myself rebooting the device at least twice a day.
The Problem: Even after a fresh restart, the fluidity only lasts for an hour or two before the sluggishness returns. It feels like a deep software optim
Value
3
Response from Samsung USBy R&R Team, March 17, 2026
Hey Bambii, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how distressing it can be when your new device is not aligning to your expectations in functionality, and we would love nothing more than to help you resolve your frustrations. We have provided links below to troubleshooting guides to help you maximize the speed, responsiveness, and freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience these frustrations with your device, or you would like assistance with the error message you are receiving with certain apps. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Upgrade
on March 16, 2026
Posted by: ScubaNitrox
[This review was collected as part of a promotion.] The Samsung s26 Ultra has been a nice upgrade compared to my old Pixel 8 XL. The cutting edge features like the built in privacy scree and fast charging has been awesome. I'm so glad that I have switched.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful ai
on March 16, 2026
Posted by: Marc18
[This review was collected as part of a promotion.] Phone is super fast. Ai functionality is wonderful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera software upgrade is super awesome
on March 16, 2026
Posted by: Keithrj
[This review was collected as part of a promotion.] Compatible with all office apps and good in scanning documents
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra
on March 16, 2026
Posted by: Thedoctorhvac
[This review was collected as part of a promotion.] The new galaxy AI is a power house anything u can imagine is at the tip of ur fingers with a photo of a what ur looking for or a word Galaxy AI can find it or even help you whether it's a home repair or a school project this thing is amazing. The phone is super thin and light weight I've been using Samsung phones since the note 1 and the evolution has never ceased to amaze me and with the new Samsung processor this phone is super fast and can handle anything u throw at it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 ultra
on March 16, 2026
Posted by: LoveGalaxy
[This review was collected as part of a promotion.] Using the Galaxy S24 Ultra has completely transformed my daily routine, especially when it comes to productivity and entertainment. The integration of Galaxy AI is a game-changer; I frequently use the "Circle to Search" feature while browsing and the Live Translate tool for work calls.
For gaming and movies, the display is incredibly vibrant and smooth, making every experience immersive. Whether I'm capturing high-quality photos during sports events or multitasking between school projects and streaming, this device handles everything with ease. It is truly a versatile tool that impacts my daily life by making complex tasks much simpler and more efficient.
For gaming and movies, the display is incredibly vibrant and smooth, making every experience immersive. Whether I'm capturing high-quality photos during sports events or multitasking between school projects and streaming, this device handles everything with ease. It is truly a versatile tool that impacts my daily life by making complex tasks much simpler and more efficient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Display and Versatile S Pen Performanc
on March 16, 2026
Posted by: Smallavish
[This review was collected as part of a promotion.] This Samsung tablet delivers an exceptional overall experience with its vibrant Dynamic AMOLED display that offers excellent color accuracy, deep blacks, and smooth visuals thanks to the high refresh rate
The included S Pen is a standout feature—precise, responsive, and comfortable to hold, making note-taking, sketching, and productivity tasks feel natural and efficient. Paired with Samsung's One UI, multitasking is seamless with split-screen views, pop-up windows, and smooth app switching. Performance handles demanding apps, media consumption, and light creative work without noticeable lag.
Battery life is impressive, easily lasting through a full day of mixed use including streaming, browsing, and stylus-based activities. The build quality feels premium—slim, lightweight, yet sturdy—with quality speakers that provide clear, immersive audio for videos and music.
Camera performance is solid for video calls and quick scans, though the tablet shines most as a consumption and creation device rather than for photography. Overall, this is one of the best Android tablets available, combining beautiful hardware with thoughtful software features that enhance daily use. Highly recommended for anyone seeking a powerful, versatile device.
The included S Pen is a standout feature—precise, responsive, and comfortable to hold, making note-taking, sketching, and productivity tasks feel natural and efficient. Paired with Samsung's One UI, multitasking is seamless with split-screen views, pop-up windows, and smooth app switching. Performance handles demanding apps, media consumption, and light creative work without noticeable lag.
Battery life is impressive, easily lasting through a full day of mixed use including streaming, browsing, and stylus-based activities. The build quality feels premium—slim, lightweight, yet sturdy—with quality speakers that provide clear, immersive audio for videos and music.
Camera performance is solid for video calls and quick scans, though the tablet shines most as a consumption and creation device rather than for photography. Overall, this is one of the best Android tablets available, combining beautiful hardware with thoughtful software features that enhance daily use. Highly recommended for anyone seeking a powerful, versatile device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device.
on March 16, 2026
Posted by: S26Galaxy
[This review was collected as part of a promotion.] Always amazed with the features of the galaxy series. The latest feature includes a built in privacy screen option that is just amazing. Using the new device for just a few days and as always impressed!
Value
5
Written by a customer while visiting Samsung US