Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB - Black (AT&T)
Average customer rating
4.8
(11,379 Reviews)
Rating breakdown 11,379 reviews
5 Stars
9,980
4 Stars
1,131
3 Stars
165
2 Stars
40
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - Black (AT&T)
Customer Rating
5
Screen fluidity
on April 28, 2026
Posted by: Danny070
[This review was collected as part of a promotion.] The Amoled screen from Samsung was and still to this day been on the epitome of screen quality and fluidity. 120 hz display is the cheery on top. From watching videos at top notch quality to immersive camera performance, this phone has earned its title of being in its own class. Behold "THE S26 ULTRA". the universe at the palm of your hands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome Phone!
on April 29, 2026
Posted by: Michael
[This review was collected as part of a promotion.] Love my new phone! The screen is bigger, yet the phone is smaller and weighs less. Love the rounded corners. The integrated Galaxy AI throughout the phone/applications is exactly what you would want. My only reservation is the battery life. It still seems to drain quickly. The camera is freaking awesome!
Value
4
Response from Samsung USBy R&R Team, April 30, 2026
Hi there Michael, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing how pleased you are with the capabilities and usage of your device every day. We have provided links to a few articles to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further with this experience, or answer any questions you may have as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is great I'm enjoying every second i
on May 2, 2026
Posted by: Sandyboo
[This review was collected as part of a promotion.] Ai is awesome love, love using ai my grand children love making ai videos I'm so loving it very awesome 👌
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hey Sandyboo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are loving the usage of Galaxy AI, and playing with your grandchildren. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Battery life improved over predecessor
on May 2, 2026
Posted by: Katmeatinoohio
[This review was collected as part of a promotion.] I use the new Samsung S26 Ultra primarily for my business and I am so impressed by the improved battery life over the S25U. This is a beast of a phone that feels and performs much like what you would expect from the best phone in the world. I am particularly impressed by the AI features of this phone, including the ability to dictate text.
Value
4
Response from Samsung USBy R&R Team, May 7, 2026
Hi Katmeatinoohio, we are grateful for your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that the enhanced battery life of your device has been a great feature for your business needs, and that Galaxy AI has also been a great value for your needs. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Fingerprint sensor terrible and general performanc
on May 10, 2026
Posted by: MICHAEL
from Crofton, MD
The fingerprint sensor on the S26 Ultra is terrible. Only works about 10% of the time. I wish I did not buy this phone and stuck with my S21 Ultra. I really don't see any performance increases from my S21. As of now, this will probably be my last Samsung phone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, May 11, 2026
Hello Michael, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to a troubleshooting guide to help you with the fingerprint reader of your device. We have also provided links to resources to help you with the upgraded features of your device including Galaxy AI and your Privacy Display. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone!
on May 10, 2026
Posted by: Cnckurt
[This review was collected as part of a promotion.] This phone is truly amazing, it does everything I could want from a phone. The galaxy ai built into the phone is phenomenal. The phone truly works as a personal assistant. I love the features of the galaxy Ai sorting through my email and reminding me of plans I have made by adding them to my calender for me. I use the Google assistant feature quite often and it gives very informative information. The galaxy s26 ultra truly is the best phone I've ever had. :)
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Cnckurt, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are so happy with the usage of your device, and that you are finding it helpful for keeping organized and productive during your day, and that Galaxy AI is such a useful addition to your device. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst purchased ever. Took 2-3 weeks to receive.
on March 9, 2026
Posted by: BlackLotus
[This review was collected as part of a promotion.] Got Lost during shipment. Samsung is unreasonable. People got phone 2 weeks before me. They sent me a defected phone. Slower then my older phone. I do not recommend Samsung Products. Poor customer support.
Value
1
Response from Samsung USBy R&R Team, March 10, 2026
Hello BlackLotus, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you adjust the refresh rate to help maximize the speed of your device. We have also provided a link to the Samsung Support Team for your convenience if you continue to experience frustrations, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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Written by a customer while visiting Samsung US
Customer Rating
1
Voice to Text Button Still Out of Reach
on March 22, 2026
Posted by: J951
The new S26 Ultra continues to have the voice to text button on the left side of the keyboard, which is awkward considering most users are right handed and I use it all the time.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hey J951, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it can be when a feature you use quite often is not as convenient for your usage as it has been in the past, and that it can take time to adjust the way you may be holding your device, or the accessories that can further enhance your experience. We have provided a link to an article to help you with the S Pen features available on your device that may better align to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Written by a customer while visiting Samsung US