Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB - Black (AT&T)
Average customer rating
4.8
(11,376 Reviews)
Rating breakdown 11,376 reviews
5 Stars
9,979
4 Stars
1,129
3 Stars
165
2 Stars
40
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - Black (AT&T)
Customer Rating
5
S26 Ultra is Great
on May 4, 2026
Posted by: GtownG
[This review was collected as part of a promotion.] The Galaxy S26 Ultra has completely changed how I manage my daily routine, from the job site to the couch. This device is a beast when it comes to gaming; I’ve been playing Black Ops 7 on it, and the custom Snapdragon 8 Elite Gen 5 handles the graphics effortlessly without the phone ever getting hot, thanks to that improved vapor chamber.
For work, the integration of Galaxy AI is a total lifesaver. I use the "Note Assist" feature constantly to summarize long industry reports and "Circle to Search" to identify technical parts in the field. The new Privacy Display is also a standout—it’s great knowing my screen is obscured from prying eyes when I'm reviewing sensitive documents in public.
When I finally clock out, the 6.9-inch AMOLED screen is incredible for streaming movies or watching sports. The colors are vivid, and it gets bright enough to use even in direct Colorado sunlight. Whether I'm using the S Pen to edit photos with the new Photo Assist or recording ultra-stable 4K video using Horizon Lock, this phone handles it all. If you want a device that excels at both productivity and entertainment, the S26 Ultra is the clear winner.
For work, the integration of Galaxy AI is a total lifesaver. I use the "Note Assist" feature constantly to summarize long industry reports and "Circle to Search" to identify technical parts in the field. The new Privacy Display is also a standout—it’s great knowing my screen is obscured from prying eyes when I'm reviewing sensitive documents in public.
When I finally clock out, the 6.9-inch AMOLED screen is incredible for streaming movies or watching sports. The colors are vivid, and it gets bright enough to use even in direct Colorado sunlight. Whether I'm using the S Pen to edit photos with the new Photo Assist or recording ultra-stable 4K video using Horizon Lock, this phone handles it all. If you want a device that excels at both productivity and entertainment, the S26 Ultra is the clear winner.
Value
5
Response from Samsung USBy R&R Team, May 5, 2026
Hello GtownG, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are loving your new device for your gaming, productivity, and overall appearance and display quality. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Smooth, Fast, and Refined
on May 9, 2026
Posted by: Feath4r
[This review was collected as part of a promotion.] I upgraded from the Samsung Galaxy S24 Ultra to the S26 Ultra, and the difference feels noticeable right away. The phone looks beautiful, feels lighter in hand, and overall more comfortable to use daily. Apps open faster, animations feel smoother, and the device feels much snappier and more responsive. I also noticed the battery charges quicker and lasts longer than my S24 Ultra, even though both have 5,000 mAh batteries. The privacy screen also makes me feel more comfortable using it in public.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on May 14, 2026
Posted by: LoveUltS26
[This review was collected as part of a promotion.] I love the size of the phone, and the zoom features of the pictures went from 30 for 100. I was able to zoom in to Jupiter really well. My next thing to learn about is the Galaxy AI features. I'm really excited about how to use it. So far I'm too stuck on looking at drama and playing games and traits beautiful sunset pictures. I love this phone!!!
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey LoveUltS26, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are so happy with the size, camera quality, and usage of your device for your gaming. We have provided a link to an article to help you with the features of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
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Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
3
Hardly any difference from S24 Ultra
on May 21, 2026
Posted by: manojsh
[This review was collected as part of a promotion.] Three days in with the S26 Ultra and I’m impressed… mostly. The screen is ridiculous (in a good way), the speakers are loud, and the cameras are fun to play with. Galaxy AI has been surprisingly handy—especially the photo editing tools and the text assist stuff.
But yeah, it’s not flawless. The phone is heavier than I expected, and the curved edges still make it a bit slippery. The camera sometimes struggles in low indoor lighting, and the phone warms up when pushing it with games or long camera sessions. Also, some AI features feel like they need a couple more updates to really shine.
Still, it’s a beast of a phone and feels super premium. Just not a perfect one.
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello Manojsh, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are pleased with the appearance, camera quality, and features of Galaxy AI with your device. We have provided a link to an article to help you with the different camera features especially in the low light conditions you mention. We have also shared a link to an article to help you fully explore and integrate the features of Galaxy AI in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you further if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
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Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Completely disappointed!
on May 21, 2026
Posted by: MEISHA
[This review was collected as part of a promotion.] The galaxy AI was about the same as my s24 ultra.
I TRIED THE SAMSUNG GALAXY S26 ULTRA TO TRADE IN MY S24 ULTRA AND I SENT THE S26 ULTRA BACK! ONE OF THE REASONS WAS GOOGLE MESSAGES WAS THE ONLY OPTION ON THERE, WE SHOULDN'T HAVE TO ACCEPT THAT! I CAN SEE ON A GOOGLE PIXEL PHONE, BUT THESE ARE SAMSUNG PHONES! I DOWNLOADED AN APK FOR SAMSUNG MESSAGES, BUT NOW YOU HAVE THIS PERMANENT MESSAGE THAT IT IS GOING AWAY IN JULY! I WANT THAT MESSAGE GONE TOO!
THE NEW GALAXY S26 ULTRA WAS SOOOO DISSAPOINTING!
- GOOGLE MESSAGES WAS THE ONLY OPTION
- THE S-PEN IS CURVED WITH THE CORNER OF THE PHONE SO YOU HAVE TO LOOK WHICH WAY YOU ARE PUTTING IT BACK IN, I USE MY SPEN ALL THE TIME AND IF ITS AT NIGHT I DONT WANT TO BE STRUGGLING TO FIGURE OUT WHICH WAY ITS FACING!
- IT OVERHEATED WHEN I WAS SETTING IT UP
- THEY WHEN BACK TO ALUMINUM INSTEAD OF TITANIUM LIKE THE S24 ULTRA HAS!
I TRIED THE SAMSUNG GALAXY S26 ULTRA TO TRADE IN MY S24 ULTRA AND I SENT THE S26 ULTRA BACK! ONE OF THE REASONS WAS GOOGLE MESSAGES WAS THE ONLY OPTION ON THERE, WE SHOULDN'T HAVE TO ACCEPT THAT! I CAN SEE ON A GOOGLE PIXEL PHONE, BUT THESE ARE SAMSUNG PHONES! I DOWNLOADED AN APK FOR SAMSUNG MESSAGES, BUT NOW YOU HAVE THIS PERMANENT MESSAGE THAT IT IS GOING AWAY IN JULY! I WANT THAT MESSAGE GONE TOO!
THE NEW GALAXY S26 ULTRA WAS SOOOO DISSAPOINTING!
- GOOGLE MESSAGES WAS THE ONLY OPTION
- THE S-PEN IS CURVED WITH THE CORNER OF THE PHONE SO YOU HAVE TO LOOK WHICH WAY YOU ARE PUTTING IT BACK IN, I USE MY SPEN ALL THE TIME AND IF ITS AT NIGHT I DONT WANT TO BE STRUGGLING TO FIGURE OUT WHICH WAY ITS FACING!
- IT OVERHEATED WHEN I WAS SETTING IT UP
- THEY WHEN BACK TO ALUMINUM INSTEAD OF TITANIUM LIKE THE S24 ULTRA HAS!
SO I AM STICKING WITH THE S24 ULTRA, I WANT THE MESSAGE ABOUT SAMSUNG MESSAGES GONE AND I WANT THE OPTION TO KEEP SAMSUNG MESSAGES!
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello Meisha, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know upgrading to a new device can come with a learning curve for the changes, and cause frustration along the way. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. The transition from Titanium to Armor Aluminum for the device to help provide a more lightweight feel in your hand, while providing durability as well. We have also provided a link to the complete manual to help you with the changes to the messaging app and other software on your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone
on May 23, 2026
Posted by: camary22
[This review was collected as part of a promotion.] With the AI features--live is easy. I will recommend this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First class features!
on May 23, 2026
Posted by: Kandy1123
[This review was collected as part of a promotion.] The privacy display has stopped "over my shoulder" glances from those who want to see what I'm doing on my phone. The AI features have made routine tasks so much easier by having them work in the background, reducing the amount of time I have to spend with my eyes on my screen. Also, the way you can use AI to edit pictures makes it so much fun to take pics of my friends and send them my creations. Hands down the most advanced, fast and entertaining phone I've owned to date. Would 1000% recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The product did not hold a charge/defective
on March 7, 2026
Posted by: Unhappy
[This review was collected as part of a promotion.] Worst experience with Samsung! I always have had a positive experience, except on this purchase. The phone lasted me less than 24hrs. I charged it overnight and it only charged to 70 percent, in less than 2 hrs the battery was down to 20 percent. The whole time the phone is overheating, hot to the touch. I called to get the issue resolved, worst options given to solve issue/ nothing was resolved. Returned item. The phone is so expensive, not worth the headache.
Value
1
Response from Samsung USBy R&R Team, March 9, 2026
Hello there, thank you for taking time out of your day to share your experience of your new Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. The battery is designed to learn your consumption habits after a short period of time and maximize automatically and may seem to not last initally as this process unfolds. We have provided links to articles to help you maximize the battery life of your device manually. We have also provided a link to a troubleshooting guide we have available to keep the optimal temperature of your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US