Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB - Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(11,224 Reviews)
Open Ratings Snapshot
Rating breakdown 11,224 reviews
5 Stars
9,845
4 Stars
1,109
3 Stars
166
2 Stars
40
1 Star
64
64%of customers recommend this product. 
(
71 out of 111
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB - Black (AT&T)
Customer Rating
5 out of 5
5
Came from a competition and this wins
on May 21, 2026
Posted by: foxbuilder
[This review was collected as part of a promotion.] This is the first time I've ever bought a phone with my own money and let's just say it was worth every penny. Can't believe how good the gaxely AI after first picking up my phone and testing it out. Thanks samsung for the best first phone I bought.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S pen issue
on May 22, 2026
Posted by: Disappointed
I used Samsung ultra 26 for almost 2 months. Yesterday when I was sitting down, my phone dropped. To my surprise, the S pen popped out itself and broken. I am sure I didn't touch S pen and don't know why it can popped out by itself. I checked online and found I am not the only one had this issue. I was so disappointed about it. I used Samsung with S pen since they had Samsung note and never had this issue. Samsung needs to improve their quality.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R TeamMay 22, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your new device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team to assist you if you have questions about your S Pen, and how to prevent this from occuring going forward. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on May 22, 2026
Posted by: Eveben
[This review was collected as part of a promotion.] I find the Galaxy AI features to be highly beneficial. Specifically, the Write Assist AI is a valuable tool, and Bixby significantly enhances my productivity. Bixby assists me with setting alarms, creating notes to ensure I don't overlook important details, and initiating my morning with a chosen song. I am currently utilizing the new Galaxy S26 Ultra, which has proven to be exceptional for both my professional responsibilities as an interior designer and my daily tasks. The morning briefing feature is particularly appreciated as it effectively helps me commence my day.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love everything...
on May 23, 2026
Posted by: NONAME
[This review was collected as part of a promotion.] Loving all the cool features..and still learning new ones every time I get on my Samsung galaxy 26 ultra. Wish one thing, that the stylus was a little more easy to find or track/locate. I always seem to miss place it or lose it in my couch cushion, lol that is 100% on me 🤗. Maybe make it somehow able to be found with the new galaxy AI feature would be cool.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best phone
on May 23, 2026
Posted by: camary22
[This review was collected as part of a promotion.] With the AI features--live is easy. I will recommend this phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Privacy Display is a very nice addition
on May 23, 2026
Posted by: Junaid
[This review was collected as part of a promotion.] I think the Galaxy AI features, most of them, will be available on older phones. I really loved my S25 ultra and its overall performance and daily use, but to me, the most standout feature of S26 ultra is the Privacy Display. This is really an amazing feature which sets apart S26 ultra from the rest.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My Experience
on May 23, 2026
Posted by: Gucci2Gucci
[This review was collected as part of a promotion.] I am delighted to share my thoughts and offer a review of my personal experience with this phone. It has been a truly remarkable device, exceeding my expectations in several key areas. The performance has been consistently smooth, handling all my daily tasks with ease. Furthermore, the camera quality has been a pleasant surprise, capturing stunning photos in various lighting conditions. Overall, I am thoroughly impressed with its capabilities and user-friendly design.I would be delighted to share my thoughts on the subject of my galaxy AI experience. It is fascinating to consider the advancements in artificial intelligence and their applications. The potential for AI to enhance our daily lives is truly remarkable. Exploring these innovative technologies offers a glimpse into the future of human-computer interaction. I look forward to learning more about this exciting area.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is a great phone
on May 23, 2026
Posted by: StarLordess
[This review was collected as part of a promotion.] I'm learning this Galaxy AI function but this phone is such an upgrade from my S22 Ultra. It's more comfortable in my hands too. Super easy to set up on my own. Highly recommend this phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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