Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Average customer rating
4.8
(13,431 Reviews)
Rating breakdown 13,431 reviews
5 Stars
11,724
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
143)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Customer Rating
2
Phone is slow it doesn't work with apps I need
on April 1, 2026
Posted by: King101
[This review was collected as part of a promotion.] It freezes with door dash and lyft. That's one of the reasons I use phones I get no issues like that on them
Value
2
Response from Samsung USBy R&R Team, April 2, 2026
Hi there King101, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how important the speed and specific apps are to you every day for your job. We have provided links to articles to help you adjust the refresh rate to a higher level for faster speeds, and troubleshoot the freezing, and app specific failures you mention. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera. Pen is very Useful for my everyday.
on April 1, 2026
Posted by: Danatron
[This review was collected as part of a promotion.] Galaxy AI is extremely helpful. All options are easy to find with Galaxy AI assist.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features on it
on April 1, 2026
Posted by: MitchMighty
[This review was collected as part of a promotion.] It has the ability to completely change how you use everything, there is so much customizability. The Galaxy AI is also very useful in lots of ways you wouldn't think that you would use Ai for. it makes stuff very convenient say for instance, taking all the time you would be using to photoshop your pictures or transform them in any way you would need with just a quick prompt. That also brings me to the steady camera mode and horizontal lock, that feature is very mind blowing. I also very much like the built in privacy screen for certain situations, I think a lot of phone companies will be following suit with this feature
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on April 1, 2026
Posted by: Phone2love
[This review was collected as part of a promotion.] I use my phone for streaming,talking and texting. The pen is an awesome help too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it!
on April 1, 2026
Posted by: Shaunin8k
[This review was collected as part of a promotion.] I absolutely love my new Galaxy S26 Ultra! The camera quality is next level the 200MP main sensor with the wider F1.4 aperture captures incredibly sharp, detailed photos even in low light, and Nightography video is a game changer for evening shots. The new AI features, like enhanced Photo Assist with written prompts and the smarter Galaxy AI tools, make editing and daily use so much more intuitive. The Privacy Display is brilliant for public spaces, and the overall performance feels lightning fast. This phone is a true flagship upgrade highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The mobile phone is definitely Samsung.
on April 1, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] It's hard to even tell them Samsung is the best now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty, Pretty, Pretty Good
on April 1, 2026
Posted by: DUNNEZ
[This review was collected as part of a promotion.] Pretty, pretty, pretty good, as Larry David would say in Curb Your Enthusiasm. Speaking of curb, the curb type bezel around the cameras is annoying. The phone doesn't sit flat because of it. Battery life has been good, and Galaxy AI is helpful. Coming from an S24 Ultra, there isn't a lot of upgrades though. Screen protectors apparently aren't needed, and the Otterbox Defender case peels them up at the corners.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This device is great and wonderful
on April 1, 2026
Posted by: Mano6211
[This review was collected as part of a promotion.] Everything is unbelievable, it is really advanced is every part and very easy to use with a great camera and everything else, I love it!!
Value
5
Written by a customer while visiting Samsung US