Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Average customer rating
4.8
(13,299 Reviews)
Rating breakdown 13,299 reviews
5 Stars
11,620
4 Stars
1,340
3 Stars
202
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Customer Rating
4
Samsung S26 Ultra Is just another S Series phone
on June 22, 2026
Posted by: TravelinFurMiles
[This review was collected as part of a promotion.] I have had this phone for approx 2 months now and am still trying to figure out stuff. What I use every day multiple times a day is the camera. I am on social media so I take many pictures. I love the zoom and being able to take a picture and have Galaxy AI play with it and give me something totally different is awesome. The photo assist and the AI color enhancement and the 200mp main camera lens are great!! Everything afar is awesome...what I do not like are the mid and macro features. I find myself trying to take a flower close up and it jogs between cameras and i have to zoom out and step back and zoom in and it takes that instant shot and 95% of the time it isnt clear and send me into an aggravation and I just snap the shot and walk away mad at the camera and hope the editing will clear it up. Gotta admit the editor has worked okay. My getting a clear shot right outta the phone ratio is about 50%. My last phone, the S10+, didnt do that to me so this is a frustration. I like the phone...am I in love, not yet. I think cost was too high for its functionality. The privacy display is cool if i need it. I'd have picked an extra sd card slot first. I like the fast processing, I use my phone constantly all day and I am down to 50% by nightfall. I wish I could have afforded the 1tb since I take many photos and videos and it doesn't have the extra SD Card storage. I'll be downloading frequently. Would I buy this again? I waited since my S10+ to buy, outright, a new phone, maybe...
Value
4
Response from Samsung USBy R&R Team, June 23, 2026
Hey TravelinFurMiles, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the usage of your new device. We have provided a link to an article to help you with the different camera settings to help you with those photos that are causing some frustration for you. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Written by a customer while visiting Samsung US
Customer Rating
2
camera
on June 24, 2026
Posted by: Nine
The camera is horrible. Other than that its decent.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, June 24, 2026
Hey Nine, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the features, especially the AI!
on June 25, 2026
Posted by: Nate1976
[This review was collected as part of a promotion.] I have had Samsung phones for a while now, and I believe the s26 ultra is by far the best one yet! I use it for streaming shows and music plus finances and it has yet to let me down. I really enjoy the AI features and how it makes things so much easier and faster. It pairs easily with all my devices and has worked flawlessly Everytime.
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hi there Nate1976, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are loving your new device for your streaming, and that Galaxy AI has streamlined so many tasks, and helped make your day easier. We have provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
My S26 Ultra
on June 26, 2026
Posted by: Kehtari1972
[This review was collected as part of a promotion.] I have just received my new phone and so far. I have found myself having to adjust to quite a few differences. It's been a while since I've had a phone with a stylus. And that in itself isn' is a difference that I am adjusting to though, I am having fun with this phone. The sad part about this phone is that it does not have Samsung messages. Google has forced Samsung to take it off of its new versions. And sadly, Google messages really sucks. It has taken the fun away from messaging, and my heart is broken because of that. ISO very much enjoyed Samsung messages. The stickers the themes changing up whenever you can decide or want to making messaging super fun. However, the phone in itself I am very pleased with I am still learning bits and parts of it. It's especially being able to write and draw. So for anyone who has the S26 ultra? I hope you are truly enjoying it. As much as I am, thank you samsung for the fun.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S26 ultra Not a upgrade.
on June 28, 2026
Posted by: Tommy
from PR
I find it the same as the one i had S24 ultra Samsung, Samsung should have put more effort on this cellular !
Even privacy screen is Not very good ! At least pump up ram's , battery don't leave the same thing .. Regret buying it.
Even privacy screen is Not very good ! At least pump up ram's , battery don't leave the same thing .. Regret buying it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, June 29, 2026
Hi Tommy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations, and we would love to help you fully maximize your device at your convenience. We have provided links to articles to help you with the full capabilities of Galaxy AI, your S Pen, and the camera settings and features. We have also provided a link to the full manual to help you with the different available settings for the new Privacy Display to help you adjust to your preferences, and discover the full features available on your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra is a must have!!
on June 29, 2026
Posted by: kassielynn87
[This review was collected as part of a promotion.] I've been using my Samsung Galaxy S26 Ultra every day, and it has truly made a positive difference in my life. It helps me stay organized, manage my schedule, and keep up with assignments while I'm in college. Whether I'm taking notes, setting reminders, or researching for class, it's become an essential tool.
One of my favorite features has become Galaxy AI. I love using it to create fun and creative photos, and the search assistant makes finding information incredibly fast and easy. What amazes me most is how seamlessly Galaxy AI works across all of my apps—it feels like everything is connected and designed to make my life easier.
It also keeps me connected with my friends and family, making it easy to stay in touch no matter how busy life gets. The performance is fast, reliable, and the features make everyday tasks simple and enjoyable.
The Galaxy S26 Ultra isn't just a phone—it's like having a personal assistant, creative studio, and productivity tool all in one. It has genuinely made my life better, and I couldn't imagine going back. Thank you, Samsung, for creating such an incredible device!
Value
5
Response from Samsung USBy R&R Team, June 29, 2026
Hi there Kassielynn87, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that this device has been so impactful in your life to stay organized, keep up with your busy schedule and school work, and that Galaxy AI has been such a standout feature you use all the time. We have shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
A brilliant phone, honest about one flaw
on June 29, 2026
Posted by: Seraphinorum
[This review was collected as part of a promotion.] I've been using the Galaxy S26 Ultra as my everyday phone, and most of what I have to say about it is good — really good. The cameras alone make it worth carrying. Every photo comes out sharp and full of detail, even shots I didn't expect much from, and editing them right on the device has become part of my routine.
Galaxy AI surprised me too. I use it for writing, quick translations, and tidying up my notes, and it actually saves me time instead of getting in the way like a lot of "smart" features do.
I'll be honest about one thing, because a review should be. While I was using the phone, a black spot appeared on the screen on its own and then spread across the display. It wasn't a drop or any mishandling — it simply happened, and I'm still waiting for it to be resolved. That part has been frustrating.
But here's what's telling: even with that, I still think this is a great phone. The speed, the build, the battery, and above all the images it produces have won me over completely. When the screen is doing its job, there's honestly nothing else I'd rather be holding.
If the display gets sorted out the way it should, this is easily the best phone I've owned.
Galaxy AI surprised me too. I use it for writing, quick translations, and tidying up my notes, and it actually saves me time instead of getting in the way like a lot of "smart" features do.
I'll be honest about one thing, because a review should be. While I was using the phone, a black spot appeared on the screen on its own and then spread across the display. It wasn't a drop or any mishandling — it simply happened, and I'm still waiting for it to be resolved. That part has been frustrating.
But here's what's telling: even with that, I still think this is a great phone. The speed, the build, the battery, and above all the images it produces have won me over completely. When the screen is doing its job, there's honestly nothing else I'd rather be holding.
If the display gets sorted out the way it should, this is easily the best phone I've owned.
Value
3
Response from Samsung USBy R&R Team, June 30, 2026
Hi Seraphinorum, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear how happy you have been with the amazing camera capabilities, and enhanced features of Galaxy AI on your device. We have provided a link to an article to help you troubleshoot the pixels on your device you mention not working as intended. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
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Written by a customer while visiting Samsung US
Customer Rating
3
S26 Ultra Galaxy AI cell.
on June 29, 2026
Posted by: Stillmarried55
[This review was collected as part of a promotion.] My S26 Ultra is great for AI. Otherwise it is similar to the S23 Ultra. The camera quit working 2 weeks after purchasing it. The S26 Ultra is the best phone on the market. Galaxy AI is great.Hopefully the camera is just a lemon situation.
Value
3
Response from Samsung USBy R&R Team, June 30, 2026
Hi there Stillmarried55, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it is when your device is not functioning as intended or expected. We have provided a link to the Samsung Support Team for your convenience. These experts can help offer troubleshooting and any additional options you may need to work towards a resolution for this experience. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US