Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Average customer rating
4.8
(13,299 Reviews)
Rating breakdown 13,299 reviews
5 Stars
11,620
4 Stars
1,340
3 Stars
202
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Customer Rating
4
Ai Capabilities
on June 18, 2026
Posted by: Gurslan
[This review was collected as part of a promotion.] Really makes life easier on any task you need, simply amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new S26 Ultra and S Pen
on June 18, 2026
Posted by: NewFanBoy
[This review was collected as part of a promotion.] I just switched from a One Plus phone to the S26 Ultra...literally night and day! I'm really enjoying the S Pen, and Galaxy AI ..I will probably get the Samsung Buds Pro 4, because they really work well with the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing device with AI that boosts productivity
on June 19, 2026
Posted by: MittyTech
[This review was collected as part of a promotion.] I've honestly been loving my Galaxy S26 Ultra. It's easily become my go-to device for pretty much everything. The Galaxy AI features have been a game changer for me, especially with work. I've used it to throw together flyers on the fly, clean up PowerPoint presentations, rewrite documents, summarize notes, and help organize my thoughts when I'm juggling a million things at once. It's kind of wild having that much capability right in your pocket.
The screen is gorgeous, battery life has been solid, performance is crazy fast, and the S Pen is still one of those features I didn't think I'd use as much as I do. Once you have it, it's hard to go back.
That said, I have to be honest about the one thing that's been disappointing... the camera. It's definitely not bad, but coming from the S25 Ultra, I actually think the older phone produced better looking photos. The image quality seemed a bit sharper and more natural, and the autofocus on the S26 Ultra feels slower sometimes, especially when trying to catch pets, kids, or anything moving around. I keep hoping a software update can improve it because the hardware is obviously there.
Overall, this phone has made my day-to-day life easier and more productive thanks to Galaxy AI, and I really do love using it. Fix the camera processing and autofocus, and this thing would be an easy 5 stars for me.
The screen is gorgeous, battery life has been solid, performance is crazy fast, and the S Pen is still one of those features I didn't think I'd use as much as I do. Once you have it, it's hard to go back.
That said, I have to be honest about the one thing that's been disappointing... the camera. It's definitely not bad, but coming from the S25 Ultra, I actually think the older phone produced better looking photos. The image quality seemed a bit sharper and more natural, and the autofocus on the S26 Ultra feels slower sometimes, especially when trying to catch pets, kids, or anything moving around. I keep hoping a software update can improve it because the hardware is obviously there.
Overall, this phone has made my day-to-day life easier and more productive thanks to Galaxy AI, and I really do love using it. Fix the camera processing and autofocus, and this thing would be an easy 5 stars for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Didn't expect not to like it
on June 19, 2026
Posted by: Denise
[This review was collected as part of a promotion.] I don't like game automatically downloading on my phone. Features stop you from getting wanted calls. Hard to navigate some features and settings items.
Value
2
Response from Samsung USBy R&R Team, June 22, 2026
Hey Denise, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when you are working to get your new device best aligned to your usage preferences. We have provided a link to the complete manual to help you with your call settings and additional capabilities. We have also provided a link to the Samsung Support Team to assist you further if you have questions, or continue to experience frustration with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra
on June 22, 2026
Posted by: Gary26
[This review was collected as part of a promotion.] I'm coming from the S24 Ultra to the 26. It's night and day difference. I really love this phone. It is quite a bit faster than the 24U
And the extra amenities that comes with the phone makes it worth the update. And the AI is so advanced on this phone. I love it.
And the extra amenities that comes with the phone makes it worth the update. And the AI is so advanced on this phone. I love it.
Value
5
Response from Samsung USBy R&R Team, June 25, 2026
Hey Gary26, thank you for your feedback on your Samsung Galaxy S26 Ultra with us. We are happy to hear how pleased you are with the upgrade to your new device, and that it has so many amazing features that have been such a value, and helped you in your every day life. We hope you'll reach out to us again in the future if any questions come up, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Phone crashed
on June 22, 2026
Posted by: Shynic
[This review was collected as part of a promotion.] I ordered and received my phone in April. I really enjoyed my phone and the upgrades such as the privacy screen and Galaxy AI.
The phone was working great until last week when it crashed. The phone would no longer turn on. The motherboard needs to be replaced, Luckily it is still under warranty.
I have been a Samsung customer for years and have had wonderful experiences with my phones. It was surprising that my phone crashed after 2 months.
Other than this I love my new phone. Love the options to customize the phone using AI, and the ease of use.
The phone was working great until last week when it crashed. The phone would no longer turn on. The motherboard needs to be replaced, Luckily it is still under warranty.
I have been a Samsung customer for years and have had wonderful experiences with my phones. It was surprising that my phone crashed after 2 months.
Other than this I love my new phone. Love the options to customize the phone using AI, and the ease of use.
Value
2
Response from Samsung USBy R&R Team, June 22, 2026
Hey Shynic, thank you for taking time out of your da to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how distressing it is when your new device is not operating as intended or expected. We have provided a link to the Samsung Support Team to help you work towards a resolution for this experience if you are still in need. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The S26 Ultra is the best purchase I could have ma
on June 22, 2026
Posted by: Alex07
[This review was collected as part of a promotion.] Galaxi AI is the best thing you can combine with this magnificent phone, especially in photography.
Value
5
Response from Samsung USBy R&R Team, June 25, 2026
Hi there Alex07, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing that Galaxy AI has been the best addition to your device, and enhances your experience with your camera. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy ultra 26
on June 22, 2026
Posted by: Hotmoma
[This review was collected as part of a promotion.] I love my Samsung galaxy ultra 26. It is so much faster and easier to use. Samsung have best devices every.
Value
5
Response from Samsung USBy R&R Team, June 23, 2026
Hey Hotmoma, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how much you love your new device, and that it is faster during your usage, and feels easy to use every day. We have provided a link to the complete manual to help you maximize your experience, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US