Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Average customer rating
4.8 out of 5
4.8
(6,834 Reviews)
Open Ratings Snapshot
Rating breakdown 6,834 reviews
5 Stars
5,996
4 Stars
668
3 Stars
103
2 Stars
26
1 Star
41
69%of customers recommend this product. 
(
56 out of 81
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Customer Rating
1 out of 5
1
Screen issues
on March 19, 2026
Posted by: Whywhy
[This review was collected as part of a promotion.] The new privacy feature makes the screen blurry and dim even when the feature is off. This is a terrible compromise for a useless feature.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 20, 2026
Hello Whywhy, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations in appearance and functionality. We have provided a link to the Samsung Support Team to assist you if you believe the display of your device without the Privacy Display settings enabled is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible battery even worse, grumpy tech support
on March 19, 2026
Posted by: Wasadiehardfan
[This review was collected as part of a promotion.] The camera is nice but the battery was defective from the day I got it. I was given the run around by tech for many days and after about 50 phone calls I finally got a resolution from the other team. Tech support was absolutly horrifying. I have officially lost my love for Samsung.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 20, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how distressing it is to have a new device that you believe is not operating as intended, and how that can increase when you are needing to discuss with different groups options for a resolution. We have provided links to troubleshooting guides to help maximize the battery life of your device if you experience this frustration again. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Instant regret
on March 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I regret switching phones this year. It keeps loosing wifi signal. The sound quality blows. The speaker phone sounds horrendous on any end. Just a huge regret!
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 30, 2026
Hi there Jenperez30, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not functioning as intended or expected. We have provided links to troubleshooting guides to help you with the Wi-Fi connection and audio quality of your device. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if you continue to experience the frustrations you mention. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The button is gone
on April 1, 2026
Posted by: Melsugarmouse
[This review was collected as part of a promotion.] The button on the stylish pin doesn't connect to take a picture any more. This makes it much harder to take a photo. I use my phone and tripod. Now I have to use Galaxy AI for this? I Want My Button Back!
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 2, 2026
Hey Melsurgarmouse, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when a setting and feature you have used in the past has been changed. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use for remote camera control on your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
No different then 25 ultra, just a few features
on April 4, 2026
Posted by: JJJJJJJJJJJJ
[This review was collected as part of a promotion.] The software update could have made the difference between the 25 or the 26
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 6, 2026
Hello JJJJJJJJJJJJ, thank you for your feedback on your Samsung Galaxy S26 Ultra. We completely understand how disappointing it can be to feel that your new device has not been upgraded enough for your expectations. We have provided a link to the complete manual to help you fully discover the new features like the Privacy Display and horizontal lock, as well as the enhanced features of Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointed for S pen
on April 6, 2026
Posted by: Tony
S pen without the camera shutter function is very disappointed, it makes the phone 50% less functional.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 6, 2026
Hello Tony, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when features you have used in the past have been changed. We have provided links to resources to help you discover the redesigned S Pen capabilities, and help you discover the hand gestures and voice commands you can use with the camera on your device. We have also shared a link to the Samsung Support Team to offer additional assistance any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome product!
on March 11, 2026
Posted by: Martini
[This review was collected as part of a promotion.] I recently upgraded to the Galaxy s26 Ultra from the Galaxy Note 20 5g, I'm in love with this new phone. I just love the Galaxy AI! The Galaxy AI possibilities are just endless! I use the Galaxy S26 Ultra for almost everything. I couldn't be any more happier.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid Phone
on March 11, 2026
Posted by: MrSamsung
[This review was collected as part of a promotion.] The S26 Ultra is a great upgrade from my S24 Ultra. It's a shame I can't use my S-pen for taking photos and Samsung went back to aluminum frame. But, the S26 Ultra is more efficient with the 5k battery, faster processor, and privacy screen.
I've had the S26 ultra since March 9th, and after everything I said above, I'm glad to have upgraded. Each day, I'm liking the phone more.
The Galaxy AI is solid. Each day it's improving and I'm impressed by it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Showing 17-24 of 6834 results 
<< 1 2 3 4 5 ... 855 >>