Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Average customer rating
4.8
(18,315 Reviews)
Rating breakdown 18,315 reviews
5 Stars
15,995
4 Stars
1,842
3 Stars
287
2 Stars
85
1 Star
106
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Customer Rating
4
Great phone, bad cases
on September 7, 2026
Posted by: Hunter
[This review was collected as part of a promotion.] Fantastic phone. I have used galaxy s series phones since the S2 and have never had any bad experience. The customizability, play store, and options that each new phone has provided have been amazing. My only gripe with this phone is that it does not do well with cases that dont fully wrap around the phone. I have used 2 cases, both have an issue when it is in your pocket and the top corners will pop out.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Glitchfest
on September 7, 2026
Posted by: Justamike
[This review was collected as part of a promotion.] The phone has been a glitch fest. Autocaps still hasn't been fixed. Hands free is a joke. Forget using this phone while driving. It's a train wreck.
Value
1
Response from Samsung USBy R&R Team, September 8, 2026
Hi Justamike, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to the full manual for your device to help you adjust the keyboard settings of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further with any frustrations you are experiencing. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My S26 Ultra
on September 7, 2026
Posted by: YoMomma
[This review was collected as part of a promotion.] Traded in after a few years. I chose the 26 Ultra for the picture quality and memory capacity. The privacy screen in one of the coolest things I've seen installed on a phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on September 7, 2026
Posted by: Nuffsaid
[This review was collected as part of a promotion.] Best phone I've ever owned. It has amazing specs, a massive crystal-clear screen, and runs heavy mobile games flawlessly. The built-in S Pen is super convenient for taking notes on the fly, too. Highly recommend this absolute powerhouse.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Frustrating Experience
on September 7, 2026
Posted by: Coventry82
[This review was collected as part of a promotion.] I've had a very frustrating experience with this phone. I use it for every day calls, email, and websites. It is consistently very slow and requires frequent restarts when I am simply trying to load websites, even in areas where I am on wifi or have good signal. I have repeatedly cleared open tabs, cache, etc. Nothing seems to help for long. This is especially disappointing as I have had multiple Samsung Ultras in the past and been very happy with them. I do not foresee myself purchasing another Samsung in the future unless significant improvements occur through updates.
Value
2
Response from Samsung USBy R&R Team, September 8, 2026
Hi Coventry82, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how important your device is to you, and needing the uninterrupted usage for all of your daily tasks. We have provided links to troubleshooting guides to help you resolve this matter at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best!!
on September 7, 2026
Posted by: MrsDimples19
[This review was collected as part of a promotion.] I chose my galaxy s26 ultra because I love the new look , the picture quality is amazing and that zoom is impressive but what impressed me the most is the privacy screen that has been integrated on the phone......overall I love this phone I will never switch to anything else.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on September 7, 2026
Posted by: Sbburgy
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra because I find Samsung to be far superior to any other phone. I really love this one, upgraded from the S23 Ultra. The picture is noticeably clearer and the camera seems better. I absolutely love that I can shoot in LOG. I also really like the built in privacy screen that you can turn on and off. My daughter loves spying on me by trying to read my texts and stuff, so this is super helpful for that. I also like my phone bright, which is a problem when my wife is sleeping beside me. The privacy feature makes it much less bright from her point of view, which is really helpful!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new S26 ultra phone
on September 7, 2026
Posted by: Supreme
[This review was collected as part of a promotion.] I chose to upgrade my S23 ultra to S26 Ultra this year due to the new upgrades. There is a significant improvements on the cpu speed and screen. The screen brightness and privacy display are the best upgrades. I can see much better under the sun outside. I also can prevent others from seeing private info such as when I enter passwords and view banking info. I also got the 1 TB version which came with 16gb RAM, so now I can open and use more apps at the same thing.
Value
5
Written by a customer while visiting Samsung US