Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Average customer rating
4.8
(13,306 Reviews)
Rating breakdown 13,306 reviews
5 Stars
11,625
4 Stars
1,341
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Customer Rating
5
Amazingexperience
on June 29, 2026
Posted by: Greatfire
[This review was collected as part of a promotion.] This phone is amazing. Love all the additions compared to my old phone and I love the galaxy AI to it also
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It does everything I need and want it to do
on June 29, 2026
Posted by: Jrockeener
[This review was collected as part of a promotion.] Galaxy ai is easy to use and fun its a whole new thrill
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S26 ultra phone
on June 29, 2026
Posted by: Dan821
[This review was collected as part of a promotion.] I really wanted to like this phone more but I don't see a lot of difference from my S21 ultra. The S26 Ultra does have a few nice features. The camera is much better. And I like the privacy screen feature. An issue that I have is the battery seems to run down faster than my previous phone.
Value
3
Response from Samsung USBy R&R Team, June 30, 2026
Hi there Dan821, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations, and we would love to help you have the best possible experience with your device. We have provided links to articles to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
LOVING IT!
on June 29, 2026
Posted by: LTEXASPEACH
[This review was collected as part of a promotion.] I didn't think I needed the new Samsung. My Ultra24 was working just fine, but I got a free phone if you switch offer and honestly not sure how I lived without it. 🤣 The new AI features are worth the upge
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone overheats a lot
on June 29, 2026
Posted by: DailyUser26
[This review was collected as part of a promotion.] This is a powerful device with an amazing camera and display that seamlessly handles my daily routine and work. However, the phone overheats a lot when performing standard tasks like streaming or heavy multitasking. If you can get past the temperature issues, it is an excellent phone, but it prevents me from giving it a full five stars.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new Galaxy S26 Ultra.
on June 29, 2026
Posted by: Willie
[This review was collected as part of a promotion.] This phone has all the speed and storage I need. When researching information, the Galaxy AI assistant is great with additional information and links. Definitely five stars.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overdue upgrade from S20 Ultra 5g
on June 29, 2026
Posted by: Jetboy
[This review was collected as part of a promotion.] Since I'm unaccustomed to my new phone, I can only attest to the huge leap in technology compared to my old phone. Galaxy AI makes searching for anything so easy. You get exactly what you are looking for. It's so much faster than my old phone as well. I upgraded because more and more apps were becoming unsupported on my old phone due to no longer getting system updates. I'm glad my hand was forced. I don't know why I waited so long!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Always a Samsung galaxy but..
on June 29, 2026
Posted by: Scds88
[This review was collected as part of a promotion.] The battery doesn't last for some reason.. the camera is amazing, and the 1TB is awesome!
Value
3
Response from Samsung USBy R&R Team, June 30, 2026
Hey Scds88, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are enjoying the usage of your camera on your device every day, and we would love to help you maximize your experience and resolve any frustrations you are experiencing. The battery design of your device is intended to adjust to your consumption habits and maximize after a short period of usage. If this is not your experience, we have provided links to articles to help you with this matter at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US