Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Average customer rating
4.8
(13,509 Reviews)
Rating breakdown 13,509 reviews
5 Stars
11,791
4 Stars
1,367
3 Stars
210
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
144)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Customer Rating
4
High Quality Advanced Features But Setup Challenge
on April 23, 2026
Posted by: Exodus
[This review was collected as part of a promotion.] I use this phone for everything including work. Since I have Google Workspace, some features are very inconsistent and appear or disappear with changes in Google Settings or policies, and it takes an immense amount of effort to get things set up to work as intended. For instance, Maps and Gemini integration. And with multiple accounts, if you forget to change from your workspace to Personal account, it can stop some features like Gemini Voice activations. Documentation is impossible to follow because Google changes things so much so often, and Samsung Bixby sometimes helps or puts you in the wrong direction to fix setup and advanced feature access issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 23, 2026
Posted by: Frances
[This review was collected as part of a promotion.] Great phone. I use for phone calls and watch movies
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The fingerprint didn't work after you added screen
on April 23, 2026
Posted by: Yoi96
The fingerprint didn't work after you added screen protector.
You can't view your files on phone, but you can view it on your computer.
If it cannot recognize my fingerprint, I hope it will allow me to choose facial recognition instead.
You can't view your files on phone, but you can view it on your computer.
If it cannot recognize my fingerprint, I hope it will allow me to choose facial recognition instead.
Response from Samsung USBy R&R Team, April 24, 2026
Hi there Yoi96, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided links to articles to help you with the fingerprint reader and resposiveness of your display. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone so far.
on April 23, 2026
Posted by: JMears46
[This review was collected as part of a promotion.] I have been a Samsung Galaxy user for years and have never been disappointed with the phones performance. Streaming, gaming, shopping, whatever I'm doing on this phone has been great. I haven't done much with the Galaxy AI yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best one yet
on April 23, 2026
Posted by: cruzinray1
[This review was collected as part of a promotion.] My galaxy s26 ultra is the fastest phone I've ever had. Streaming or social media it never let me down and the Ai features are amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best battery life in years!
on April 23, 2026
Posted by: Karlyz
[This review was collected as part of a promotion.] This amazing phone has Galaxy AI, takes beautiful photos, and has a battery that Truly will last all day!! I've owned Samsung phones for years and trade up to the new largest one every year. For the first time in years, I'm not charging my phone partway through my day. Thank you Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I have owned
on April 23, 2026
Posted by: LITTLEKRAMS
[This review was collected as part of a promotion.] Between the Galaxy AI and the battery life, this is by far the best product I have ever owned by Samsung. It's smooth, easy to use, and the battery lasts all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I ❤️ the bells and whistles
on April 23, 2026
Posted by: GalaxyS26ultragirl
[This review was collected as part of a promotion.] The user loves this phone's lightness, which is better than the S25 Ultra.
• The privacy screen is useful for a manager to prevent others from seeing their texts.
• The AI is helpful for correcting grammar, making everyday communication easier.
Value
5
Response from Samsung USBy R&R Team, April 23, 2026
Hi there GalaxyS26ultragirl, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how pleased you are with the new lightweight design, Privacy Display, and enhanced features of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US