Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Average customer rating
4.8 out of 5
4.8
(11,462 Reviews)
Open Ratings Snapshot
Rating breakdown 11,462 reviews
5 Stars
10,055
4 Stars
1,138
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product. 
(
72 out of 112
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Customer Rating
5 out of 5
5
The outstanding Galaxy AI makes photos fantastic.
on March 28, 2026
Posted by: Vanderlei
[This review was collected as part of a promotion.] After several years I've returned to a galaxy phone.
The hardware still excellent, superior than any other, and now with galaxy AI the software makes any task easier.
Features like privacy display enhance the security of using bank and others critical applications.
The camera is superior than any other phone and makes professional photos under all circumstances.
I'm really happy for returning to be part of the galaxy family again.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features.
on April 3, 2026
Posted by: Shiaatias
[This review was collected as part of a promotion.] Love it so much Its better then the s25 ultra. And the privacy screen protector is sick
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone, Annoying Bixby
on April 4, 2026
Posted by: Codysseus9
[This review was collected as part of a promotion.] The Galaxy S26 Ultra is honestly a really solid phone. It feels premium, runs fast, and the screen looks amazing. The camera is great, battery life has been good for me, and overall I actually like using it a lot.
My only real complaint is Bixby. It still feels unnecessary and kind of gets in the way sometimes. The phone itself is great, but Bixby sucks.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Streamlined
on April 5, 2026
Posted by: GalaxyGuy
[This review was collected as part of a promotion.] I upgraded from the s23 ultra to the new s26 Ultra. It seems like everything has been streamlined and functions extremely well with new AI Integrations. This is very much a phone of the future.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
My Samsung Ultra 26
on April 6, 2026
Posted by: 12345677890
[This review was collected as part of a promotion.] I traded my Ultra 24 in on a 26. Its been very disappointing. First every time I try and open a app its like my first time regardless of how many times I allow permissions. The problem is because when I used my wallet it always opened everytime I open my phone. 2 the Stylus isn't bluetooth,. 3rd the Version of Gemini is almost useless unless you want to make pics. I even subscribed it fails even if I upload documents it repeated downloads something from the internet even if I command for it not to. If I change screens it cant remember a previous conversation and I use my phone for work. My Gemini On my ultra 24 remembered my dogs name and breed. I am truly regretting i traded my ultra 24 for something thats less useful and it seems to struggle processing at times. I have a Samsung TV, Surrounded Sound this is My 5th Galaxy but it will be my last
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 7, 2026
Hello 12345677890, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the seamless usage of your device is to you for both personal and professional needs. We have provided a link to an article to help you with the features of Galaxy AI that are not meeting your expectations. We have also provided a links to articles to help you maximize the speed and processing power of your device, as well as discover the redesigned S Pen features available on your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It is tremendous
on April 7, 2026
Posted by: rbryinc
[This review was collected as part of a promotion.] Great features, AI is great. Looks tremendous. Best Galaxy yet
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bluetooth Buggy
on April 9, 2026
Posted by: StillHookedOnSamsungGuy
[This review was collected as part of a promotion.] Very excited when I received phone early. SWITCHED every over. Paired Galaxy Pro 3 earbuds but connection kept failing. Attempted to connect to Uconnect Infotainment on 2024 Jeep Grand Cherokee but was unable. Contacted Samsung Customer Care, tried several troubleshooting tactics but still unable. Returned phone and keeping S25 Ultra which has more storage. Didn't see enough improvements to justify cost of keeping anyway. HOPEFULLY 8.5 makes debut SOON.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 10, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how distressing it can be when your device is not operating as intended or expected. We have provided links to troubleshooting guides we have available to help you with the Bluetooth connection fo your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice but I miss my S25U
on April 9, 2026
Posted by: siouxzi
[This review was collected as part of a promotion.] Upgraded because of a great offer through Samsung...
Camera is excellent as always... however... the raised lenses of the camera does make it difficult to find a slim case that I feel protects the lenses...
Same battery... although it feels like it drains quicker...
I don't really use Galaxy AI other than when I do internet search...
I'm very disappointed that I can no longer use Samsung messages...
Textra it is for now...
I have an android because I like the customization factor... with Samsung I used to be able to entirely and now I am having difficulties...
the privacy display takes getting used to...
I really like the cobalt violet color... looks good with my otterbox case...
I didnt have any of these issues with my S25Ultra... I use my phone for personal use...
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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