Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Average customer rating
4.8
(14,616 Reviews)
Rating breakdown 14,616 reviews
5 Stars
12,769
4 Stars
1,472
3 Stars
227
2 Stars
59
1 Star
89
66%of customers recommend this product.
(
97 out of
148)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Customer Rating
5
This phone is a lovely,
on June 21, 2026
Posted by: Imasamfan2
[This review was collected as part of a promotion.] This phone is a beast. I use the A.I. on this all the time writing, spell check, I use the circle to erase in my photos. The camera and videos are amazing. Its much faster than my old phone. This was the best upgrade I've ever had. I love this phone I keep it up to date when they come to my phone. I would recommend this phone to my friends and family. I love the different colors. I have the blue one it's so pretty.
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hi there Imasamfan2, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this device to be such a powerhouse, and that Galaxy AI has been such a helpful addition to your experience every day. Please, reach out to us again in the future if you have any questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Samsung new
on June 21, 2026
Posted by: 5172013
[This review was collected as part of a promotion.] Liking my phone so far. I've gotten a lot use of the ai.
Value
4
Response from Samsung USBy R&R Team, June 26, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you have been so pleased by the inital usage of your device. We have provided a link to the complete manual to help you fully discover your new device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Loving this phone!
on June 21, 2026
Posted by: LovingLife
[This review was collected as part of a promotion.] Just recently purchased this Samsung Galaxy S26 Ultra and I really like it. I'm learning all the great features including AI. Every day I learn something new. This is my favorite Galaxy thus far!!!
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey there LovingLife, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are having such a great inital impression of your device, and that Galaxy AI has been such a great addition to your experience. We have provided links to resources to help you maximize your experience and customize your device, as well as answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Phone keeps crashing
on June 21, 2026
Posted by: SomeOldPennyPincher
[This review was collected as part of a promotion.] Just bought this phone a few weeks ago and it keeps crashing multiple times a day. I expected better from a more expensive phone. The phone also came bloated with a lot of apps that I didn't want so I needed to remove them.
Many of those apps were apps designed around AI which is a trend I hope dies off soon, include Galaxy AI. AI IS Nowhere mature enough to be useful and takes up A LOT of your phone's memory.
This is the main reason I gave it three stars. Otherwise it is a nice phone, but my last phone was 6 years old too, which is ancient in phone years.
Value
3
Response from Samsung USBy R&R Team, June 22, 2026
Hello SomeOldPennyPincher, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how valuable the uninterrupted usage of your device is to you every day, and we would love to help you resolve this experience with your device. We have provided a link to a troubleshooting guide below to help you resolve this experience at your convenience. We have also provided a link to an article to help you discover the full capabilities of Galaxy AI and see which you may want to integrate in to your usage. We have lastly shared a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Samsung phone or tablet freezes and crashes
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https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 21, 2026
Posted by: Love shopping
[This review was collected as part of a promotion.] you focus on the product not can you sleep look this is the way to go history with all the accessories the easy connection cannot attend
Written by a customer while visiting Samsung US
Customer Rating
1
Awful AI slop
on June 21, 2026
Posted by: Blahhhbbb
UI has fallen off. Gets worse with every update. Can't stand AI being shoved down my throat. Absolute waste of features
Response from Samsung USBy R&R Team, June 22, 2026
Hi there Blahhhbbb, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to the full manual to help you discover the enhanced capabilities of your device, align the settings to your preferences, and disable any features you are not finding useful for your needs. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone by far.
on June 21, 2026
Posted by: Magnum731
[This review was collected as part of a promotion.] I film videos of my friends vehicles and the quality of the screen and cameras are flawless. The s26 ultra is really easy to use and understand. And the gemini ai on it really helps with the hands free. Overall really good phone
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hi there Magnum731, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are finding your device to work so flawlessly during usage, and that Galaxy AI has been so helpful to you during the day. We have provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The best AI phone I have ever had
on June 21, 2026
Posted by: Loverboy23
[This review was collected as part of a promotion.] I am so much in love with the S26 Ultra with all the new features and the size of it
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey Loverboy23, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hea how much you love your new device, and that it fits comfortably in your hand for a prolonged period of time. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US