Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Average customer rating
4.8 out of 5
4.8
(14,774 Reviews)
Open Ratings Snapshot
Rating breakdown 14,774 reviews
5 Stars
12,908
4 Stars
1,491
3 Stars
227
2 Stars
59
1 Star
89
66%of customers recommend this product. 
(
97 out of 148
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Customer Rating
1 out of 5
1
Disappointed
on July 6, 2026
Posted by: Jo Jo
This is honestly the worst Samsung phone I have ever used. Android Auto disconnects randomly from my car causing music to pause, the screen goes black and restarts. It's slow to start on my vehicle anyways. After multiple troubleshooting, resets, updates, and reinstalled app; the problem is still there. Videos and the screen randomly freezes up. Got the S26 Ultra in March and it's been replaced twice already. The Bluetooth was bad in the first one and Samsung wanted my phone sent to them, I would've been without my phone for approximately 2 weeks. Hate the big camera bump on the back, have to make sure it's in proper position to charge wirelessly. Google messaging is awful. The screen doesn’t turn on when a message is received, so I have to physically turn the screen on to see what type of notification I just got. Not to mention all notifications are the same sound. If I want texting notification to be different, I have to change everyone individually. I don't know whether to downgrade or get something different at this point. Battery runs down quickly at times. My issue with the camera is the color. For instance, I took a picture on a gray item and it looked tan. My night picture came out pretty good, other than the gray looking purplish. Phone seems durable, but again I am on my 3rd one in 4 months.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 7, 2026
Hi there Jo Jo, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not operating as intended or expected, and we would love nothing more than to help you work towards a resolution. We have provided links to articles to help you with the connection to your car, battery life, camera quality, and to the full manual to help you best adjust the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on July 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Love it it is the best galaxy phone I have ever had. The galaxy ai is a game changer. Love the all new privacy screen. Just buy you wont regreat it!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Edjones04, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love your new device, and that Galaxy AI has been such a game changer during your usage every day. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Hands down best device available today!
on July 5, 2026
Posted by: MellyMel01
[This review was collected as part of a promotion.] Between the galaxy AI technology, the continued amazing quality cameras, all of the features we've come to expect from Samsung galaxy devices which are even better if that were possible, and new features such as the built in privacy screen display, make this by day the best samsung galaxy device to date!
I use my S26 ultra for everything from plain personal communication use, listening to music, streaming and watching my favorite movies and shows, playing games; to important work tasks and school work, papers and projects.
It's an all-in-on, on stop shop for any and all of your technology wants and needs.
Most definitely worth every penny!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 10, 2026
Hi there MellyMel01, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear that you are finding this to be the best device available, and that you are loving the ways you can use Galaxy AI every day. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the productivity of the new S26 Ultra
on July 5, 2026
Posted by: Brannon1980
[This review was collected as part of a promotion.] The Galaxy AI Is Siper Useful In My work Life
Also the quality of the camera is very satisfying.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 10, 2026
Hey Brannon1980, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are pleased with the usage of Galaxy AI for your work needs, and that you are finding the camera good for capturing memories to keep. We have shared a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has excellent picture quality.
on July 5, 2026
Posted by: BigSheezy
[This review was collected as part of a promotion.] I have yet to use the Galacy AI but I am intrigued on what it's capable of. The streaming of videos and games are immaculate with amazing video quality. The way everything is so easy-to-use is what keeps me going with Samsung galaxy. Everything is simple and ready/available when needed.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 10, 2026
Hey BigSheezy, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are enjoying the usage of your device for your streaming, and finding the display pleasing to look at for prolonged periods of time. We have provided a link to an article to help you discover the capabilities of Galaxy AI and integrate them in to your usage. We have also provided a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy S26 Ultra
on July 5, 2026
Posted by: Checkmate1
[This review was collected as part of a promotion.] This product outshines previous Galaxy phones. Integrated features like Galaxy AI, Customizable screen, Notifications and Sleep setting for a controlled down time experience. The camera delivers high quality photos and settings to capture all those spectacular moments to create memories of a lifetime. Fast download speeds gives you that extra satisfaction of in the moment. The Galaxy S26 Ultra also delivers high quality customizable sound and color for theater quality movie and video playback. Overall the quality and undless customizable features is a win win for the Samsung Galaxy product line.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 15, 2026
Hi there Checkmate1, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are so happy toh ear that you are enjoying your new device, finding Galaxy AI useful for daily tasks, and enhanced processing power makes your usage more immersive and enjoyable. We have provided a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
We upgraded from the S24 Ultra, and love it!
on July 5, 2026
Posted by: Spitfire
[This review was collected as part of a promotion.] The S26 Ultra didn't disappoint. We upgraded from the S24 Ultra just a couple days ago, so haven't had a chance to really play with them (we bought two). Smart Switch is flawless!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 15, 2026
Hello Spitfire, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are so pleased with your device, and finding it to exceed all of your expectations. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointing
on July 5, 2026
Posted by: Manuchehr
from Oakton, VA
I used the pen a few times, but the top of the pen is detached and unusable.
Response from Samsung USBy R&R Team, July 6, 2026
Hello there Manuchehr, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your device is not meeting your expectations in functionality or durability. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you to review any and all options to resolve this experience with your S Pen. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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