Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Average customer rating
4.8 out of 5
4.8
(14,784 Reviews)
Open Ratings Snapshot
Rating breakdown 14,784 reviews
5 Stars
12,917
4 Stars
1,492
3 Stars
227
2 Stars
59
1 Star
89
66%of customers recommend this product. 
(
97 out of 148
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Customer Rating
5 out of 5
5
And my Galaxy's continue!
on July 29, 2026
Posted by: Lcarothers
[This review was collected as part of a promotion.] I chose to never leave my Samsung Galaxy Ultra phones! Since the beginning I have had a Galaxy. These phones are perfect. I have had all perfect phones. Why change when you have had perfect experiences every time? I chose this S26 Ultra because I had to learn the new AL'S. So far, a perfect experience. I highly and truly recommend these phones. You will not be disappointed.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 30, 2026
Hello Lcarothers, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how happy you have always been and continue to be with your chosen devices. We have shared a link to an article to help you with the capabilities of Galaxy AI and integrating them in to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
great phone
on July 29, 2026
Posted by: Bell
from new york
It gets really hot. otherwise, it's a great phone.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 30, 2026
Hey Bell, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the temperature of your device you mention occasionally causing frustration. We have also provided a link to the Samsung Support Team to assist you further if this matter continues, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it so much
on July 29, 2026
Posted by: Tjrice
[This review was collected as part of a promotion.] I chose the s26 Ultra when it first came out because the camera quality is amazing. And not only that, but it runs soooo smoothly, and the privacy option is just an added bonus!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 30, 2026
Hey Tjrice, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We love hearing how pleased you are with the enhanced features of your camera, and the addition of the Privacy Display on your new device. We have provided links to resources to help you further explore and customize your new device, with Galaxy AI, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Unfortunately Unhappy
on July 29, 2026
Posted by: EchoBaby
I've only had the S26 Ultra for a month and unfortunately this is the first time I'm disappointed in a Samsung device. Ever since the One UI 8.5 update the battery drain is ridiculous. I've done all the helpful tricks and it's still draining. Even my Watch 5 Pro is having battery drain issues after the One UI 8 update. It's very annoying because I can't enjoy the phone. I'm coming from the Note 20 Ultra 5G and I feel I should've stuck it out a little longer and see if the S27 Ultra would be to my liking. My Note 20 Ultra is 6 years old but I wasn't having bad battery drain like this and my watch wasn't constantly disconnecting either. Otherwise, camera is great, privacy display whether off or on is great, durability is fine and for the most part processing is snappy. Just not happy with the glitches, this is terrible. I'm sorry I upgraded. I should've turned my Note back on before the 14 day window was over, now I'm stuck. I pray the S27 Ultra has something to really grab my attention, like bringing back the Bluetooth function to the SPen, I can dream lol.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 30, 2026
Hi there EchoBaby, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how important the lasting battery life of your device is to you every day, and we would love to help you maximize the battery life at your convenience. We have provided links to troubleshooting guides for your convenience in this matter. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This pho e is amazing
on July 29, 2026
Posted by: Camkills
[This review was collected as part of a promotion.] I chose this phone because of all the amazing features and the stylus. I've been a long time Samsung user and they just keep getting better. It's fast. The Ai works great. I have nothing even remotely bad to say.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 29, 2026
Hi there Camkills, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how happy you are with your new device, and that you are enjoying the addition of Galaxy AI, and the usage of the S Pen. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung user since day 1, gets better everytime.
on July 29, 2026
Posted by: Replay
[This review was collected as part of a promotion.] Galaxy A.I the best,I use it for everything making calls, appointments,ordering food, directions and even just to have a simple conversation with him, my wife laughs at me when I do but it's overall the best feature for me.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 30, 2026
Hi Replay, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that your upgraded device has become so much like a personal assistant for staying organized with an increasingly hectic life. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Huge upgrade
on July 28, 2026
Posted by: Enshrouded
[This review was collected as part of a promotion.] Galaxy AI helps me every day. I use it to run my life. Im looking forward to even deeper Aintigration. I use my device for pictures and streaming and research. I love the S pen and am learning to draw with it.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 29, 2026
Hi there Enshrouded, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that Galaxy AI has been so helpful during your usage for staying organized and on task during the day. We have provided a link to the complete manual to help you with additional capabilities of your device, and customizing the settings to your usage. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Doesn't work with Tiktok
on July 28, 2026
Posted by: Xoxomeli
This is the first galaxy that has not felt like an upgrade. On the contrary. I have two complaints. 1. It does not work with any TikTok filters!! How are you going to make a phone incompatible with one of the largest social apps out there? As a content creator, this was a major blow. 2. The stylus pen does not serve to take pictures. Again as a creator this is a major blow and a downgrade from the last model. Disappointing.
Response from Samsung USBy R&R Team, July 29, 2026
Hi there Xoxomeli, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided a link to an article to help you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you if you have questions, although we do recommend reaching out to the software developer for your favorite apps if you are experiencing frustrations. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Written by a customer while visiting Samsung US
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