Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Average customer rating
4.8
(13,308 Reviews)
Rating breakdown 13,308 reviews
5 Stars
11,627
4 Stars
1,341
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Customer Rating
5
Great features
on June 21, 2026
Posted by: Love shopping
[This review was collected as part of a promotion.] you focus on the product not can you sleep look this is the way to go history with all the accessories the easy connection cannot attend
Written by a customer while visiting Samsung US
Customer Rating
3
Phone keeps crashing
on June 21, 2026
Posted by: SomeOldPennyPincher
[This review was collected as part of a promotion.] Just bought this phone a few weeks ago and it keeps crashing multiple times a day. I expected better from a more expensive phone. The phone also came bloated with a lot of apps that I didn't want so I needed to remove them.
Many of those apps were apps designed around AI which is a trend I hope dies off soon, include Galaxy AI. AI IS Nowhere mature enough to be useful and takes up A LOT of your phone's memory.
This is the main reason I gave it three stars. Otherwise it is a nice phone, but my last phone was 6 years old too, which is ancient in phone years.
Value
3
Response from Samsung USBy R&R Team, June 22, 2026
Hello SomeOldPennyPincher, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how valuable the uninterrupted usage of your device is to you every day, and we would love to help you resolve this experience with your device. We have provided a link to a troubleshooting guide below to help you resolve this experience at your convenience. We have also provided a link to an article to help you discover the full capabilities of Galaxy AI and see which you may want to integrate in to your usage. We have lastly shared a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
5
Loving this phone!
on June 21, 2026
Posted by: LovingLife
[This review was collected as part of a promotion.] Just recently purchased this Samsung Galaxy S26 Ultra and I really like it. I'm learning all the great features including AI. Every day I learn something new. This is my favorite Galaxy thus far!!!
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey there LovingLife, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are having such a great inital impression of your device, and that Galaxy AI has been such a great addition to your experience. We have provided links to resources to help you maximize your experience and customize your device, as well as answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a lovely,
on June 21, 2026
Posted by: Imasamfan2
[This review was collected as part of a promotion.] This phone is a beast. I use the A.I. on this all the time writing, spell check, I use the circle to erase in my photos. The camera and videos are amazing. Its much faster than my old phone. This was the best upgrade I've ever had. I love this phone I keep it up to date when they come to my phone. I would recommend this phone to my friends and family. I love the different colors. I have the blue one it's so pretty.
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hi there Imasamfan2, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this device to be such a powerhouse, and that Galaxy AI has been such a helpful addition to your experience every day. Please, reach out to us again in the future if you have any questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is so much better
on June 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Once I upgraded to this phone I knew I made a great choice I upgraded from the s23 ultra and I can honestly say it's a whole different ball game with this phone I can do much more then I could on the s23 ultra every about this phones is so much better
Value
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey there Anonymous, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are so happy with your upgrade to your new device. We have provided links to resources to help you fully explore your device, align the settings to your preferences, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Most Amazing Phone
on June 21, 2026
Posted by: TheMan
[This review was collected as part of a promotion.] Galaxy AI is phenomenal! The auto eraser allows you to remove individuals from the background or anywhere in the picture you are editing. The circle and search feature is very helpful in seaching an object and using Gemini is exceptionally beneficial! This phone charges quickly and hold its charge a whole day. I love the share images that are captured with the camera. This is the best phone ever!!!
Value
5
Response from Samsung USBy R&R Team, June 25, 2026
Hello TheMan, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are finding your device to be so phenomenal and that there are so many features of Galaxy AI that you are loving using every day. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great All-Around Performer with Next-Gen Features
on June 22, 2026
Posted by: Oconnete21
[This review was collected as part of a promotion.] I’ve been using my Samsung Galaxy S26 Ultra as my primary daily driver, and it has easily handled every single thing I’ve thrown at it. Whether I'm using it for productivity or entertainment, it has consistently delivered a premium experience.
Work & Productivity
On the clock, this phone is an absolute workhorse. The massive, crisp display is perfect for reviewing detailed technical documents, managing complex projects, and keeping up with busy email threads on the fly. Multitasking is seamless, allowing me to switch between professional tools without a hint of slowdown.
Gaming & Entertainment
When it's time to unwind, the performance is top-tier. Mobile gaming is incredibly smooth, handling high-performance, graphics-intensive titles flawlessly with zero lag or stutter. Streaming movies and catching up on sports matches looks phenomenal thanks to the vibrant screen and excellent brightness, even when outdoors.
Galaxy AI & Smart Features
A standout aspect of the experience has been Galaxy AI. The smart features integrated into the daily workflow—from quick text summaries to advanced photo editing tools—actually feel practical rather than gimmicky. It genuinely saves time and streamlines how I interact with my device.
Overall, it’s a powerhouse of a device that perfectly bridges the gap between a high-efficiency workplace companion and a top-of-the-line entertainment hub. Highly recommended!
Work & Productivity
On the clock, this phone is an absolute workhorse. The massive, crisp display is perfect for reviewing detailed technical documents, managing complex projects, and keeping up with busy email threads on the fly. Multitasking is seamless, allowing me to switch between professional tools without a hint of slowdown.
Gaming & Entertainment
When it's time to unwind, the performance is top-tier. Mobile gaming is incredibly smooth, handling high-performance, graphics-intensive titles flawlessly with zero lag or stutter. Streaming movies and catching up on sports matches looks phenomenal thanks to the vibrant screen and excellent brightness, even when outdoors.
Galaxy AI & Smart Features
A standout aspect of the experience has been Galaxy AI. The smart features integrated into the daily workflow—from quick text summaries to advanced photo editing tools—actually feel practical rather than gimmicky. It genuinely saves time and streamlines how I interact with my device.
Overall, it’s a powerhouse of a device that perfectly bridges the gap between a high-efficiency workplace companion and a top-of-the-line entertainment hub. Highly recommended!
Value
5
Response from Samsung USBy R&R Team, June 25, 2026
Hey Oconnete21, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are loving your new device, and that you are finding it such a great companion for both personal and professional uses every day. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone it reminds me of my a21
on June 22, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Love the new ultra s26 it reminds me of my a21 its my hand held computer.
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hi there Love2shop, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how much you love your new device, and that you are finding it to be like being able to carry a computer in your pocket. We have provided a link to an article to help you explore the full capabilities of Galaxy AI and integrate them in to your usage. We haev also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US