Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Average customer rating
4.8
(14,785 Reviews)
Rating breakdown 14,785 reviews
5 Stars
12,918
4 Stars
1,492
3 Stars
227
2 Stars
59
1 Star
89
66%of customers recommend this product.
(
97 out of
148)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Sky Blue (AT&T)
Customer Rating
2
Defective Ultra-just my luck
on August 7, 2026
Posted by: Ultra 26
from North Miami
Maybe I am not lucky with Samsung this year. I have been a long-time owner of Samsung products for over 10 years. I love their ecosystems. However, my last purchase of the Ultra 26 was a bit disappointing. The phone was problematic from the start. It would not connect to my mobile network properly for more than 1 Hour. I waited so long with support that 15 days had passed, and I could not return the phone. I told Samsung techs that the hardware on the phone was defective, and they waited 3 months to finally recommend an authorised repair shop that told me the same thing. Now, I have to wait an additional 2 weeks to get the part for the replacement. Because of that experience, I would think twice now before i buy a Samsung phone.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, August 10, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have shared links to troubleshooting guides to help you with the connection of your device to your carrier. We have also provided a link to the Samsung Support Team to assist you if you have questions about repair process, or functionality of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
S pen gestures 😫
on August 7, 2026
Posted by: Rachael
I wouldn't have even upgraded my phone if they didn't stop maintaining software and stuff when they came out with new ones.
I was unaware they got rid of the S-Pen gestures. One of my favorite features of the S Pen was being able to take pictures from a distance with my phone. I absolutely hate that that feature has been removed and don't even understand why.
Response from Samsung USBy R&R Team, August 10, 2026
Hi there Rachael, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it is when features you have used in the past have been changed or removed from your current device. We have provided a link to an article to help you with the redesigned S Pen features available on your device. We have also provided a link to the complete manual to help you with the hand gestures and voice commands you can use with the camera shutter of your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone, great performance!
on August 7, 2026
Posted by: Yiyi09
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S26 Ultra and it has been a fantastic decision. The screen display is incredible, performance is fast and smooth, and the cameras take top-quality photos. Whether I'm using it for streaming, work, or daily tasks, it handles everything perfectly. Really satisfied with this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy phones never fail!
on August 7, 2026
Posted by: Hachacon
[This review was collected as part of a promotion.] I choose Galaxy S series since the legendary S3 and have been my companion up to the latest, S26 Ultra. These phones are so reliable and powerful that they have no close competitor. They will be my choice for many years to come as long as I'm on earth! (I miss the infrared remote function though, hope SAMSUNG can reinstate it soon!)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone
on August 7, 2026
Posted by: MyMonky
[This review was collected as part of a promotion.] Quality is great. Phone is sleek and easy to use .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on August 7, 2026
Posted by: Steban
[This review was collected as part of a promotion.] I chose it because it's perfect for me I can play the games I want, I can watch videos in high quality and perfect sound, and I can take notes with the s pen, it's amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thie product has an amazing camera and battery
on August 7, 2026
Posted by: Samsung4life
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S26 Ultra, and I absolutely loved it in every way. The camera is amazing, the display is beautiful, and the performance is incredibly fast and smooth. The battery life has also been excellent. Overall, this is easily one of the best phones I’ve ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good!!
on August 7, 2026
Posted by: Upgradedguy2026
[This review was collected as part of a promotion.] I chose to upgrade to a new phone outside of my carrier because trading in ohones they give no real credit. So I opted for the Samsung S26 Ultra. So far not bad. It was a bit tedious to get everything transferred over but got past that hurdle and looking forward to being pleased by my purchase. So far its been super fast and the camera is amazing. Im looking forward to using the pen since I haven't had one since the ill fated Note 7.
Value
5
Written by a customer while visiting Samsung US