Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.8
(18,283 Reviews)
Rating breakdown 18,283 reviews
5 Stars
15,967
4 Stars
1,839
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
104 out of
166)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Customer Rating
5
Happy with the Galaxy 26 Ultra
on June 18, 2026
Posted by: Natpat17
[This review was collected as part of a promotion.] Images appear sharp on the screen and the S Pen works great--it's like using your favorite pen. I am enjoying the Galaxy AI features on the phone such as the image generator and assistant Bixby. Very helpful to have a voice command that sets an alarm, turns on do not disturb, among other useful functions. The phone has a good battery life as well. Overall I'm very happy with this purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ai Capabilities
on June 18, 2026
Posted by: Gurslan
[This review was collected as part of a promotion.] Really makes life easier on any task you need, simply amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on June 18, 2026
Posted by: Limbcrafter
[This review was collected as part of a promotion.] Another solid samsung phone! We've been using Samsung phones for about 12 years now. We've never had an issue with the Samsung products. I'm old so I know that it has way more capabilities than what I typically use. I have been playing around with Galaxy AI, pretty fun! Again another great Samsung product! Keep it up!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clear Display Long Battery Life
on June 18, 2026
Posted by: Allenm28
[This review was collected as part of a promotion.] I previously used the Z-Flip phones and decided to go back to the brick. I am very happy with the S26Ultra performance. Operations are fast, battery life is great. Easy to use. I find my self using the Galaxy AI app more and more. Voice recognition is excellent. Dictation is transcribed almost perfectly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A New Device
on June 18, 2026
Posted by: PowellD
[This review was collected as part of a promotion.] I Had A Z Fold 5. I Hardly Used It. When I Went To Get It Activated A Line Was In The Middle Of The Screen When Infolded. I Thought A Reset Would Fix It. It Never Went Away. I Traded It In Because It Was In Perfect Condition, But Couldn’t Be Used So I Got The S26 To Get The Best Return On My Money. It Operates As My Previous Note And The Galaxy AI Was A Bonus.
“Thank You!”
“Thank You!”
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Poor camera colors, S Pen lost features
on June 18, 2026
Posted by: IAHMAD
[This review was collected as part of a promotion.] I upgraded to the Galaxy S26 Ultra expecting improvements, but my experience has been disappointing. The camera quality is inconsistent, and I frequently notice color accuracy issues in photos. Images sometimes look unnatural, with colors that do not match what I see in real life.
Another downside is the S Pen. Features that were available on previous Ultra models have been removed, making the S Pen feel much less useful. To regain some functionality, users are required to purchase additional accessories, which adds extra cost to a premium device. In addition, the S Pen is easy to accidentally pull out of the phone, which increases the risk of losing or damaging it.
Value
2
Response from Samsung USBy R&R Team, June 19, 2026
Hello there IAHMAD, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how frustrating it is when your device is not meeting your expectations in quality. We have provided links to articles to help you with both the camera features and settings for superior photos and videos, and the redesigned S Pen capabilities for your device. We have also provided links to the full manual and the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Greatness
on June 18, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Galaxy a1 I think I could get it to the store Galaxy a1 I think I could get it to the store Galaxy a1 I think I could get it to the store
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not as expected.
on June 18, 2026
Posted by: Shortyduopp27
[This review was collected as part of a promotion.] My son and I both got the new galaxy 26 ultra phones and the phone automatically restricted people from calling even without the block/restrict call feature on it. Still till this day my youngest son's school is not able to call my phone. My son has autism and receives several services at school and it seems the only way they can reach me is through an app.
My previous phone was the 24ultra and the quality of the outside of the phone seemed much better than this newer one.
AI is good for summarizing pages, reminders, and face recognition but also has its disadvantages. High school and college kids are using AI to write papers and "cheat" their way through courses if you will.
My previous phone was the 24ultra and the quality of the outside of the phone seemed much better than this newer one.
AI is good for summarizing pages, reminders, and face recognition but also has its disadvantages. High school and college kids are using AI to write papers and "cheat" their way through courses if you will.
Value
4
Written by a customer while visiting Samsung US