Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.8
(13,442 Reviews)
Rating breakdown 13,442 reviews
5 Stars
11,735
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
143)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Customer Rating
3
Miss my s 25 ultra
on April 25, 2026
Posted by: Redd
Me personally, I do not care about this phone. I traded from the S25 ultra to the S26 ultra. I've had a lot of problems from this phone. My apps disappear, that's happened. Getting a signal is really hard , other people can't hear me when I talk to them on the phone they say it breaks up constantly, and I just do not care for this phone. I wish I had my S25 back I never got a call dropped on that clearly speaking. I heard them. They heard me Always get a signal and my apps did not disappear. With that being said it does have a very good camera on it. Many options.
The display is very vivid.Good colors comes in clear.The battery lasts me about a day and durability, I would say, is good. That is my own personal experience with this phone.
The display is very vivid.Good colors comes in clear.The battery lasts me about a day and durability, I would say, is good. That is my own personal experience with this phone.
Response from Samsung USBy R&R Team, April 27, 2026
Hi there Redd, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how important your phone calls are to you, and needing reliable connection and audio quality. We have provided links to troubleshooting guides to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
S26ultra review
on April 25, 2026
Posted by: BlueNOTPurpleSUCKS
[This review was collected as part of a promotion.] The galaxy AI is really amazing! The only issue i have is I wish you had the twist of the wrist flashlight
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is phenomenal
on April 25, 2026
Posted by: TravisandFamily
[This review was collected as part of a promotion.] I love Galaxy AI. Especially with generating photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What an amazing product (S26 Ultra)
on April 25, 2026
Posted by: S26Lover
[This review was collected as part of a promotion.] While I have a lot to learn about all the amazing things the S26 Ultra does, I can say for sure that it is more terrific than I could have imagined. It does a lot for me that I used to have to do for myself before. It keeps a list of my passwords. It uses Galaxy AI to make things easy and fast. The S26 Ultra is definitely in a class by itself.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Don't hesitate to change
on April 25, 2026
Posted by: Cuco1992
[This review was collected as part of a promotion.] Good phone to run games the camera not to mention is the phone I've had with an amazing camera and the battery lasts very well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Longtime Samsung Galaxy Customer
on April 25, 2026
Posted by: Dennda
[This review was collected as part of a promotion.] Got this S26 Ultra to replace my S23 Ultra. As always it is the best phone on the market. The S23 Ultra was still working fine but justed wanted to replace with this new model. I like the flat screen alittle better on this one because the screen protector stays on better. I like the new AI you can switch between Google Gemini and Perplexity for tasks like conversations and complex searches.
Had for about a month with zero issues.
Would diffently recommend if you want the best phone with all the features you could ever need and the history of reliability that the Samsung Galaxy has to offer.
Had for about a month with zero issues.
Would diffently recommend if you want the best phone with all the features you could ever need and the history of reliability that the Samsung Galaxy has to offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera
on April 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The camera on this device truly excels at capturing the grandeur of diverse landscapes. Its advanced Samsung AI capabilities intelligently enhance each shot, ensuring vibrant and lifelike colors. Navigating the camera's features is remarkably intuitive, allowing for effortless adjustments even in challenging lighting conditions. Taking stunning photographs across six national parks was a genuinely enjoyable and rewarding experience. This device proved to be an exceptional tool for preserving the beauty of nature. I highly suggest the S26 Ultra for anyone that is looking for great photos and ease of use with the Samsung AI features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s26 ultra
on April 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I love this phone! It does a little bit of everything! I use it for social media, keeping important notes, and the doodle feature is great.
Galaxy AI is the best I've ever used ready to do anything you need. My overall expierwith this phone has been amazing.
Galaxy AI is the best I've ever used ready to do anything you need. My overall expierwith this phone has been amazing.
Value
5
Written by a customer while visiting Samsung US