Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.8
(13,334 Reviews)
Rating breakdown 13,334 reviews
5 Stars
11,649
4 Stars
1,343
3 Stars
205
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
92 out of
141)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Customer Rating
5
Speed, camera and more features
on May 25, 2026
Posted by: GalaxyLover26
[This review was collected as part of a promotion.] Use Galaxy phones almost 20 years and see all difference!
Feels works and responds faster
Design , durability and privacy mode
Multitasking because the memory
Battery better last almost all day
Camera better too with AI features
Getting improved!
Feels works and responds faster
Design , durability and privacy mode
Multitasking because the memory
Battery better last almost all day
Camera better too with AI features
Getting improved!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome !!
on May 25, 2026
Posted by: odoyle533
[This review was collected as part of a promotion.] This phone works great. Takes amazing pictures and the galaxy ai makes searching for pictures and items so much easier. Games work flawless and it doesn't overheat while playing heavy games like cod. Its a sleek and beautiful phone and I love it .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone and I do not agree
on May 25, 2026
Posted by: REDDD1965
[This review was collected as part of a promotion.] Unfortunately, I have had a few problems with this phone. I have a lot of drop calls people. Call me back and then they tell me that they can't hear me. I can't hear them.
I've updated everything I could think of i have moved to room to room in my house and it's still cannot hear anybody. I had the S25 ultra before this one. The S26 ultra, and I really wish that I had never traded. That is just my own personal opinion. The things that's happened to me since i've got this phone with it, and i'm sure it's a really good phone.It just doesn't agree with me.
I've updated everything I could think of i have moved to room to room in my house and it's still cannot hear anybody. I had the S25 ultra before this one. The S26 ultra, and I really wish that I had never traded. That is just my own personal opinion. The things that's happened to me since i've got this phone with it, and i'm sure it's a really good phone.It just doesn't agree with me.
Value
3
Response from Samsung USBy R&R Team, May 27, 2026
Hi there REDDD1965, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important your phone calls are to you every day, and we would love to help you troubleshoot this experience at your convenience. We have provided links to articles to help you with the connection to your carrier, and your microphone. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
With this AI feature included incredible
on May 25, 2026
Posted by: Nano7100
[This review was collected as part of a promotion.] I'm enjoying this AI feature and perplexity 100% other than customisation it's like a personal pc
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Privacy's next step
on May 25, 2026
Posted by: Frowyo
[This review was collected as part of a promotion.] I got my new Samsung S26 Ultra with Galactic AI built in and I've been loving the now bump feature as well as the privacy display.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not Great
on May 25, 2026
Posted by: Not2happy
[This review was collected as part of a promotion.] I have not had a great experience with the S26 ultra. The battery life is not great and the privacy screen feature doesn't work. The charging is a upgrade over the S25. The S26 is a modest upgrade over the s25. The build is not as sturdy as the 25 . The camera
Value
1
Response from Samsung USBy R&R Team, May 27, 2026
Hi there, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We understand how frustrating it is when your device is not meeting your expectations. The intelligent battery of your device is designed to adjust to your consumption habits after a short period of usage. We have provided links to articles to help you maximize the battery life of your device if this is not your experience. We have also provided a link to an article to help you with the features of Galaxy AI available on your device. We have lastly, provided links to the complete manual and the Samsung Support Team to assist you with the settings and functionality of your Privacy Display. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely the BEST phone available
on May 25, 2026
Posted by: CaptKaaaveman
[This review was collected as part of a promotion.] I purchased my Galaxy S26 Ultra 16 gb 1 tb of storage. I was torn between waiting for the Fold 8 wide, but the 16gb and 1tb of power is actually quite impressive. I have no hesitation, lag nor problems at all. Zero. This S26 Ultra plays CoDM on maximum settings both visually and frame rate. When I've got a fast internet connection with wifi I can play as though it was a computer with a graphic card. From a phone. Absolutely insane! The camera is fast, beautiful and easy to use. The ai turns my phone into a friend who ALWAYS acts happy to chatter back at me. Like an real actual human. Then the ai let's set up too many things to type out. This IS the best phone available today from a pure use and power stance yet the phone feels and looks the part also. Yep call me a fan boy if you want this Samsung Galaxy S26 Ultra 16gb 1tb is easily the best money I've spent in a while. I intend on using this thing for 2-4 years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone has Great Features
on May 25, 2026
Posted by: GiGix8
[This review was collected as part of a promotion.] I like that I can change the way my pen reacts when I remove it. I can start a note instantly. Also I set up a routine so that I can double tap my home screen to search my entire phone and web for something. I use AI almost every day to help me find answers and to locate products for me just from my specific likes and dislikes. I like that the camera can pan effortlessly. I'm also enjoying Gemini and bixby to handle day to day things i.e set a timer, enter an appointment, place a call, send a message. It was totally worth the upgrade!!
Value
5
Written by a customer while visiting Samsung US