Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(15,710 Reviews)
Open Ratings Snapshot
Rating breakdown 15,710 reviews
5 Stars
13,733
4 Stars
1,572
3 Stars
243
2 Stars
66
1 Star
96
66%of customers recommend this product. 
(
100 out of 152
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Customer Rating
5 out of 5
5
Transition
on March 12, 2026
Posted by: Laser2boy
[This review was collected as part of a promotion.] The transfer from my S21 Ultra to the S26 Ultra was flawless. Still exploring all the new features and especially the Galaxy AI features. The phone executes commands quickly and the Malware/Virus feature appears to be very robust. Looking forward to experiencing all that this phone has to offer.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Laser2boy, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear how easy you found the inital data transfer and setup of your device to be, and how excited you are to fully explore the capabilities of your device. We have provided a link to the complete manual for your device to help you fully explore your new device, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!love
on March 12, 2026
Posted by: Dreamkeys
[This review was collected as part of a promotion.] Love all samsung products especially the phones, galaxy AI.
Keep up with the good work!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone to get
on March 12, 2026
Posted by: Donfredrico
[This review was collected as part of a promotion.] Great phone that has some great upgrades with the battery, the better camera, also the Galaxy AI that is amazing when it comes to editing photos or just it to create wallpapers. It's just a flawless process when it comes to using it
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 12, 2026
Hi Donfredrico, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how pleased you are with the upgraded features of your device like the battery and camera, as well as the Galaxy AI features on your device. We have provided a link to the Samsung Support Team for your convenience to assist you if any questions arise as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Much better hand set
on March 12, 2026
Posted by: Ladyowlowl
[This review was collected as part of a promotion.] Fits easly in hand, screen is clear and crisp. Good selection of founts.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 12, 2026
Hey there Ladyowlowl, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how pleased you are with the design and comfortable feel in your hand of your new device. We have provided links to resources to help you discover all of the amazing features available on your device including Galaxy AI and the new privacy display, align the settings to your usage, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
NO SAMSUNG Messages app!!!
on March 12, 2026
Posted by: Anonymous
from Miami Florida
Removing Samsung Messages from the Galaxy S26 is extremely disappointing. Many of us chose Samsung because of the Samsung ecosystem, and Samsung Messages was a simple, reliable app we’ve used for years. Being forced to switch to another messaging app for such a basic feature feels like an unnecessary step backward. Please reconsider this decision and give users the option to keep using Samsung Messages.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 13, 2026
Hi there Juan Garcia, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know that changes to the software and usage of your device can come with some frustration as you adjust to the new features and appearance of your device. We have provided a link to the complete manual for your device to help you discover the changes, and adjust any available settings to best align to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Personal Assistant I Didn’t Know I Needed
on March 12, 2026
Posted by: Blindex
[This review was collected as part of a promotion.] I’ve been using the S26 Ultra for a few days now, and the Galaxy AI features have completely changed how I use my phone. The Circle to Search tool is incredibly intuitive, and Photo Assist has made editing my travel photos so much easier by removing unwanted objects seamlessly. The battery life is solid, and the display is as vibrant as ever. Highly recommend for anyone looking for a truly 'smart' smartphone experience!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 12, 2026
Hey Blindex, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are so excited with the enhanced features and usage of your new device, and that it has helped you streamline so many daily tasks with the usage of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone so far
on March 12, 2026
Posted by: Samsungfan69247
[This review was collected as part of a promotion.] The Galaxy AI is my favorite part of this phone. Everything is so intuitive and I love the updates
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 12, 2026
Hey Samsungfan69247, we are grateful for your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are loving the enhanced featurs of your device, and that Galaxy AI has thrilled you so much during your usage. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Well rounded device and AI features
on March 12, 2026
Posted by: MWGalaxyfan
[This review was collected as part of a promotion.] Device is the best on the market. While I had to leave my Z Fold 7 for the battery life, this device is great for day to day use. The battery and cameras are amazing. The punchiness of the screen colors aren't hindered by the new privacy display at all. Galaxy AI has also come a long way as well as Bixby. It's becoming more personal and learns more about day to day routines. Overall I'm impressed.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 12, 2026
Hi MWGalaxyfan, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how amazed you have been with the features and usage of your new device. We would love to hear from you again in the future if you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
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