Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.8
(13,318 Reviews)
Rating breakdown 13,318 reviews
5 Stars
11,635
4 Stars
1,342
3 Stars
204
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Customer Rating
3
Had a S21 Ultra now S26 Ultra
on June 10, 2026
Posted by: Redzresults
[This review was collected as part of a promotion.] Initially I thought the whole Galaxy AI was going to be this infinite source of. Knowledge, Handling Task and a overall superiority but now I just think I wasted money when my S21 did the same stuff was already paid off.
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hello Redzresults, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know it can be upsetting when your new device is not meeting your expectations in functionality. We have provided a link to an article to help you discover the full capabilities of Galaxy AI and integrate them in to your usage to help you streamline many daily tasks. We have also provided links to the complete manual and the Samsung Support Team to assist you further with the exploration and alignment of your device, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best galaxy I've owned yet.
on June 10, 2026
Posted by: DynamicHaze
[This review was collected as part of a promotion.] I use my Samsung Galaxy S26 Ultra every day for work, entertainment, creativity, and staying connected. The display is beautiful for streaming movies, watching sports, and scrolling through videos, and the phone feels fast and smooth whether I’m multitasking, gaming, or handling daily tasks. The camera quality is one of my favorite parts because photos and videos come out sharp, clean, and detailed, even when I’m capturing quick moments on the go.
Galaxy AI has also made the phone feel smarter and more useful. Features like smart editing, writing assistance, and quick search tools help me save time and get things done easier. Battery life has been solid, the design feels premium, and the overall performance makes this phone feel like a true flagship. For someone who uses their phone for both productivity and entertainment, the Galaxy S26 Ultra has been a powerful and reliable device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stay organized and much more
on June 10, 2026
Posted by: Angelface143
[This review was collected as part of a promotion.] My new Samsung phone has made a big difference in my daily life. I use it to stay connected with family and friends, keep track of appointments, and manage important tasks. One of my favorite features is Galaxy AI, which helps me quickly download, organize, and share pictures and videos. It makes capturing memories easier and allows me to access and enjoy my photos whenever I want. The phone is reliable, easy to use, and helps me stay productive while keeping the people and moments that matter most close at hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Almost there!
on June 10, 2026
Posted by: Hollywoodholmes
[This review was collected as part of a promotion.] So Samsung wants me to believe the shiny new S26 Ultra is better than the legendary Note 20 Ultra.
Nice try.
Display
S26 Ultra: Brighter, smoother, more efficient, probably visible from the International Space Station.
Note 20 Ultra: The screen still looks amazing. Plus, every time you pull it out, people know you're carrying a phone from the era when Samsung still put a built-in S Pen in everything without making it complicated.
Winner: Note 20 Ultra, because nostalgia adds 120 extra Hz.
Performance
S26 Ultra: Faster processor. Better AI. Can probably calculate your taxes while editing a video and translating a conversation into six languages.
Note 20 Ultra: Opens YouTube. Opens Facebook. Opens Google Maps.
What else do you need? Are you launching rockets from your phone?
Winner: Note 20 Ultra for refusing to participate in the AI arms race.
Camera
S26 Ultra: More megapixels than a NASA satellite. Can zoom into your neighbor's barbecue from three counties away.
Note 20 Ultra: Takes pictures that look good.
Back in my day, we took photos because we wanted memories, not because we wanted to count the pores on a squirrel's face from 800 yards away.
Winner: Note 20 Ultra for respecting wildlife privacy.
Battery
S26 Ultra: Better efficiency, longer battery life.
Note 20 Ultra: Has survived years of abuse, questionable charging habits, and being left at 4% overnight.
The battery isn't just a battery anymore. It's a veteran.
Winner: Note 20 Ultra for service and sacrifice.
Nice try.
Display
S26 Ultra: Brighter, smoother, more efficient, probably visible from the International Space Station.
Note 20 Ultra: The screen still looks amazing. Plus, every time you pull it out, people know you're carrying a phone from the era when Samsung still put a built-in S Pen in everything without making it complicated.
Winner: Note 20 Ultra, because nostalgia adds 120 extra Hz.
Performance
S26 Ultra: Faster processor. Better AI. Can probably calculate your taxes while editing a video and translating a conversation into six languages.
Note 20 Ultra: Opens YouTube. Opens Facebook. Opens Google Maps.
What else do you need? Are you launching rockets from your phone?
Winner: Note 20 Ultra for refusing to participate in the AI arms race.
Camera
S26 Ultra: More megapixels than a NASA satellite. Can zoom into your neighbor's barbecue from three counties away.
Note 20 Ultra: Takes pictures that look good.
Back in my day, we took photos because we wanted memories, not because we wanted to count the pores on a squirrel's face from 800 yards away.
Winner: Note 20 Ultra for respecting wildlife privacy.
Battery
S26 Ultra: Better efficiency, longer battery life.
Note 20 Ultra: Has survived years of abuse, questionable charging habits, and being left at 4% overnight.
The battery isn't just a battery anymore. It's a veteran.
Winner: Note 20 Ultra for service and sacrifice.
Value
1
Response from Samsung USBy R&R Team, June 11, 2026
Hello Hollywoodholmes, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device after a few years can come with a learning curve, and may take time to best customize to your usage preferences. We have provided links to articles to help you with the features of Galaxy AI you may want to integrate in to your usage, use the redesigned S Pen capabilities, discover the camera settings and features for photos and videos you enjoy taking, and maximize the battery life of your device. We have also provided a link to the complete manual to help you with the additional settings for your display and other features of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 10, 2026
Posted by: Dogmom2
[This review was collected as part of a promotion.] I upgraded to the new S26 ultra a few months ago and am so glad I did. Very easy to use. Tons of great features. I love the S pen. Camera quality is great. Nothing but good things to say.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 10, 2026
Posted by: Samsung26awesome
[This review was collected as part of a promotion.] My galaxy s26 ultra is a great phone. No problems with anything from the phone. The Galaxy AI features are awesome to search with circle to search and pictures in many different ways. The S26 ultra is just what awesome is!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Phone
on June 10, 2026
Posted by: Leewin
[This review was collected as part of a promotion.] Just received this phone. So far I like what I'm seeing. It's only been a couple days, but I'm sure I will love it. I've only ever had Samsung phone and would NEVER switch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely Satisfied!
on June 10, 2026
Posted by: EnchiPants
[This review was collected as part of a promotion.] Ever since upgrading to the brand new Galaxy S26 Ultra, I've been extremely satisfied with everything about it. The battery life is phenomenal and I finally caved and started using Galaxy AI to play around with editing photos (anime is my favorite). There are so many new and exciting features that I haven't been able to use them all yet, but the ones I do are pretty awesome!
Value
5
Written by a customer while visiting Samsung US