Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.8
(7,474 Reviews)
Rating breakdown 7,474 reviews
5 Stars
6,554
4 Stars
736
3 Stars
115
2 Stars
28
1 Star
41
69%of customers recommend this product.
(
59 out of
85)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Customer Rating
5
Best one yet!
on April 18, 2026
Posted by: Boxthestars
[This review was collected as part of a promotion.] Here's a more natural, human-sounding version:
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Honestly, I wasn't sure the S26 Ultra would be worth the upgrade, but a few weeks in and it's hard to go back. The 6.9-inch display is massive in the best way — watching sports or movies on this thing is kind of ridiculous. Bumped it up to full resolution and the difference was immediately obvious.
Speed-wise, I have zero complaints. Everything opens fast, I can bounce between apps without any lag, and gaming is smoother than I expected. Doesn't feel like it's breaking a sweat.
The thing I keep coming back to is Galaxy AI. I was honestly skeptical — AI features on phones always felt like filler to me. But I actually use it. Photo editing on the fly, summarizing long notes before meetings, translating stuff in real time. It's built into how I use the phone now without me really trying to make it that way.
Camera is excellent. Low-light shots especially — way better than my S24. Zoom still holds up at distances where other phones just give you mush.
Battery gets me through a full day consistently, and if I'm running low the fast charging is fast enough that I don't stress about it.
My honest critiques: it's expensive, and if you're coming from an S25 Ultra you might not feel a huge jump. More of a polish than a reinvention.
But for what it is — a phone you can do basically everything on!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not so durable
on April 3, 2026
Posted by: Sohamsj
Plz use a screenprotector, I learnt the hard way.
Owned note series since s9, always bought a screen protector, skipped for the first time buying into hype of a strong durable screen.
Another issue with this phone is it goes into listening AI mode even if the phone is idle or not in use.
My First note that's cracked, not a first I was looking forward to.
Owned note series since s9, always bought a screen protector, skipped for the first time buying into hype of a strong durable screen.
Another issue with this phone is it goes into listening AI mode even if the phone is idle or not in use.
My First note that's cracked, not a first I was looking forward to.
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Sohamsj, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations and may have gotten some damage so early in your usage. We have provided links to the complete manual for your device to help you discover the features of your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you are in need of a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
The best galaxy yet!
on March 11, 2026
Posted by: Kain99
[This review was collected as part of a promotion.] As someone who has owned every galaxy flagship, I have to say the S26 Ultra is the best galaxy yet! It's so light and comfortable to hold and easily the smoothest experience I've had. There's nothing the phone can't handle and with all the new Galaxy AI features there's alot of fun to be had! The battery now lasts longer which is amazing and speaks volumes for the phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone of the year
on March 13, 2026
Posted by: Glytch
[This review was collected as part of a promotion.] The S26 Ultra is easily the best phone I've ever used. The privacy screen is one of the best features of this with no annoying glass cover on the screen or anything like that. In the AI age I have to say galaxy AI is integrated so well that it doesn't feel out of place or clunky, it just works and only when you want it. Fantastic phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 ULTRA. !!!!
on April 5, 2026
Posted by: PhoneInEachHand
[This review was collected as part of a promotion.] All the new AI features save me time and effort. The streaming is fast. The games are crisp and smooth! This phone is a game changer! Best move I have made in a long time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best Samsung galaxy yet!
on April 8, 2026
Posted by: Coty84
[This review was collected as part of a promotion.] Love the new S26 ultra. I use the phone more than any other Samsung I've owned, thanks to the ease of galaxy Ai and all the other amazing features the phone has. I highly recommend it to anyone. Great job Samsung!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!
on April 14, 2026
Posted by: Randp1
[This review was collected as part of a promotion.] This phone is the fastest phone I've ever owned, the processor in here is ridiculous. The camera is first-rate and I am satisfied with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst purchased ever. Took 2-3 weeks to receive.
on March 9, 2026
Posted by: BlackLotus
[This review was collected as part of a promotion.] Got Lost during shipment. Samsung is unreasonable. People got phone 2 weeks before me. They sent me a defected phone. Slower then my older phone. I do not recommend Samsung Products. Poor customer support.
Value
1
Response from Samsung USBy R&R Team, March 10, 2026
Hello BlackLotus, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you adjust the refresh rate to help maximize the speed of your device. We have also provided a link to the Samsung Support Team for your convenience if you continue to experience frustrations, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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Written by a customer while visiting Samsung US