Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.8
(13,410 Reviews)
Rating breakdown 13,410 reviews
5 Stars
11,710
4 Stars
1,353
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Customer Rating
5
This product has great features.
on March 26, 2026
Posted by: Kindtwo
[This review was collected as part of a promotion.] Use my Samsung device to screen videos and live screens. Love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I'd like to tell you what you can do better
on March 26, 2026
Posted by: BigBen
[This review was collected as part of a promotion.] I upgraded from the s25 ultra to the s26 ultra. What I did not like and I think you can do better is making the transfer from the first phone to the new phone easier so we don't have the problem with the passwords, this is the only reason I don't like upgrade and because of that pain of having to put passwords and usernames and again. I got and upgrade for my wife's phone also and her biggest complaint was the transferring of information from the first phone to the second phone big waste of time because you can do it so that it is more fluid
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great upgrade for the 2026 phone
on March 26, 2026
Posted by: Luijoc
[This review was collected as part of a promotion.] Great device, the S26 series is the best option to get if you want to enjoy all the lastest AI features. AI is the best I ever try. The privacy screen is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra is Awesome 👌
on March 26, 2026
Posted by: Nutt666
[This review was collected as part of a promotion.] I previously had the S24 Ultra with another provider so I'm use to the line & functions offered but in the day & a half that I've had the S26 it really stands apart !! From the sound quality to Galaxy AI this thing is incredible !!! It more catered to the user than ever & makes your experience alot easier & understandable, there are a few things in trying to get use to but I really can't recommend it enough !! One thing I'd really like to see is when transferring from very similar phones it would be incredible for the new phone to look & function exactly like the old one , meaning your always left trying to reactivate, log in to your apps like YT , Hulu,Netflix ,FB & all others. All your passwords /info is saved but it's all our the window just because you went from a 24or25 to a 26 or a iphone16 to a 17 !!! Things have came along way since the 90's so I'm sure we'll get there eventually . Do yourself a solid & get the S26 Ultra !!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Improved specs
on March 26, 2026
Posted by: SamsungLover21
[This review was collected as part of a promotion.] I love using Galaxy AI for all my organization needs and as a personal assistant.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Software is Garbage
on March 26, 2026
Posted by: Psycho Crankbaits
I have Had most of the S modela and this phone sucks I can't believe I traded my ultra 24. It processes so slow. My apps glitch is cant even install Facebook messenger I've done every recommendation. The AI cant even remember a convos from 2 mins ago. It constantly gives wrong answers or messes up simple task . The AI on my 24 ultra was amazing it helped so much with my job now I spend 45 min trying to convert something to a PDF. I want my old phone back
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, March 27, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have provided links to articles to help you adjust the refresh rate to help you maximize the speed, and troubleshoot the apps not operating as intended. We have also provided a link to the Samsung Support Team to help you troubleshoot the features of Galaxy AI that are not functioning as expected or intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Looses signal
on March 26, 2026
Posted by: Signal
from Texas
The phone keeps loosing all signal bars when im in phone calls fix this bug porfavor.
Response from Samsung USBy R&R Team, March 27, 2026
Hey Signal, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the uninterrupted usage of your device, and needing your phone calls to be reliable. We have provided links to a few troubleshooting guides to help you resolve this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ga'umsa Ibsa agarsiisa
on March 26, 2026
Posted by: Ak6lm
Ga'umsa yaadan walbaaru
Activitycontrols kene fudhat
Written by a customer while visiting Samsung US