Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.8
(7,470 Reviews)
Rating breakdown 7,470 reviews
5 Stars
6,550
4 Stars
736
3 Stars
115
2 Stars
28
1 Star
41
69%of customers recommend this product.
(
59 out of
85)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Customer Rating
5
One of the best phones yet
on April 16, 2026
Posted by: Dawnelizabeth
[This review was collected as part of a promotion.] I love everything about it from the camera to the features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone love it
on March 15, 2026
Posted by: Bigguy
[This review was collected as part of a promotion.] When i got this new it was the easiest phone i have ever had to setup. Was very streamline when doing it. The phones new upgrads are very nice. I love how samsung made the new phone look . I had a s22 ultra and is a lot lighter in weight then my old phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not necessarily an upgrade
on April 3, 2026
Posted by: G Pollet
Should have stayed with my S25 Ultra!
I feel misled over the so calked10bit display.
Privacy screen, not so private.
Samsung has forced their customers to use Google messaging, which sucks, I Hate it!
MAKE SAMSUNG MESSAGES COMPATIBLE!
Went from titanium to aluminum frame.
I feel misled over the so calked10bit display.
Privacy screen, not so private.
Samsung has forced their customers to use Google messaging, which sucks, I Hate it!
MAKE SAMSUNG MESSAGES COMPATIBLE!
Went from titanium to aluminum frame.
Response from Samsung USBy R&R Team, April 6, 2026
Hello G Pollet, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your new device is not meeting your expectations in appearance or features. We would love to help you adjust the settings of your device to your preferences for the best possbile experience with your new phone. We have provided a link to the complete manual for your device that highlights the different settings options for the new Privacy Display that has a more intense setting, as well as the ability to adjust to only enable for specific apps or notifications to help you get the brightness you may be seeking along with the privacy you need at times. This can also help you adjust the messaging settings to best align to your usage preferences. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best yet
on April 15, 2026
Posted by: Sammy Sung
Battery lasts longer than previous Samsung 20. Disply is nicer, easier to navigate.
Written by a customer while visiting Samsung US
Customer Rating
5
The only real Smart Phone in the market
on April 16, 2026
Posted by: Aragunde
[This review was collected as part of a promotion.] I use my new Samsung S26 Ultra for absolutely everything. I never thought I would love using the S Pen so much. I am a doctor, and every time I have an admission, I write it down on my cellphone notes instead of regular paper. Galaxy AI is incredibly useful. I use it to help me redact my emails when needed, and I use it to generate pictures for my presentations (which I draw with my S Pen! And it's an actual AI helping me find anything I need in my phone. This is the first time I feel my phone is an actual smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Features lost!
on March 22, 2026
Posted by: None
I can't even paste out of a text message. This really sucks big time.
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?
Response from Samsung USBy R&R Team, March 23, 2026
Hey None, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know it can be frustrating when your device is not meeting your expectations or operating as expected. We have provided links to the complete manual and the Samsung Support Team to help you best align the settings to your preferences, troubleshoot any frustrations, or answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Missing feathers
on April 8, 2026
Posted by: Bren
I traded up from the s25 ultra to the s26 ultra and was very disappointed that there were some features missing. What happened to Samsung messages? And the S pen is no longer Bluetooth! And the one that upset me the most was the Samsung themes. They only show up on the home page. I purchased a lot of them on my previous phones and I'm disappointed I can't use them on this one. Other that that, I love the phone.
Response from Samsung USBy R&R Team, April 8, 2026
Hello Bren, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when features you have used in the past have been changed or removed from your current device. We have provided a link to an article to help you with the S Pen features available on your device. We have also provided a link to the complete manual for your device to help you with the available features and settings to help you maximize your experience with your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
New Phone Same Phone
on March 13, 2026
Posted by: Strive4Gr8ness
[This review was collected as part of a promotion.] While the Galaxy AI is cool and engaging but honestly I went from a S23 Ultra to this 26 model and I truly feel my previous phone was bigger that I liked and allowed me to use older apps such as the Numberpad Keyboard because the T9 keyboard is very complicated on this device. It could option to save added words like slang to dictionary and a space bar where the 0 would be while allowing the prediction to work better. The new camera itself is great especially for close up in depth photos. I do wish charger boxes would be a thing again as with what phones are costing now there should be more included not less. I've been Team Samsung for years such as washers, televisions and phones but I feel lately they are doing too much to compare phone wise to the "fruit phone". While the phone is nice I sadly don't feel it was worth the jump I expected when upgrading.
Value
3
Response from Samsung USBy R&R Team, March 15, 2026
Hello Strive4Gr8ness, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device can come with a bit of a learning curve and cause frustration as you adjust new settings and features to your preferences. We have provided a link to the complete manual for your device to help you best customize your new device to your preferences and discover new features you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US