I did my trade with my old phone for a new phone I ordered the wrong phone and sent it back The return process is really really bad So for those reasons I'm going to be leaving AT&t I've had enough through the years The return process did it all to me once everything is finalized I will be leaving moving on to a different carrier it's been 6 days they know I don't have phone so now they rase my bill higher , AT&t is not what it used to be fade in the way just like other carriers do
Response from ATT.comBy AT&T CARE - Pablo, July 31, 2026
Hello Johnny. We are sorry for the frustrating experience with your phone return. It is never our goal for a return process to leave you feeling disappointed, and we apologize for this inconvenience.
We want to turn things around and help get your correct phone into your hands. Please fill out our secure support form to get started:
🔗 https://www.att.com/get-support/
For immediate assistance, you can also DM our official support channels on X (@ATTHelp), Instagram (@att), or Facebook (AT&T).
I originally went to a Google Pixel 10 Pro and had to get a replacement a day later due to overheating the replacement did the same thing needless to say I'll be with Samsung from here on out
I miss my s23 ultra was so much better and better battery life and alot faster connecting
No, I would not recommend this to a friend.
By Samsung, July 20, 2026
Hey Tabbyandmiguel, thank you for sharing your feedback on your Samsung Galaxy S26+. We understand upgrading to a new device can come with a learning curve and cause frustration ify our device is not meeting your expectations. We have some resources available online to help you with the battery life and speed of your device titled "Get the most out of your Galaxy phone or tablet battery", "Apps are draining battery on Galaxy phone or tablet", and "How to adjust refresh rate options on your Galaxy phone or tablet". We also have our team of experts available through chat to assist you further if you continue to experience frustrations or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth