Esim did not work for 7 days. My other phone also stopped working. Had to go into store 3 separate times with no resolution and then magically started working after 5th call to customer care.
No, I would not recommend this to a friend.
By Samsung, April 7, 2026
Hi there GShock, thank you for sharing your experience of your Samsung Galaxy S26+ with us. We understand how frustrating it is to have a brand new device that is not operating as intended. We are pleased to hear that this has been resolved and you are able to now use your device. We have some great resources available online to help you maximize your experience including the complete manual, great tutorial videos, and our team of experts to assist you through chat any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Response from ATT.comBy AT&T CARE - Isabella, April 13, 2026
Hello! We’re sorry to hear that we lost you as a customer. We always want our services to be a great value for our families, and we hate to see that the monthly cost wasn't a fit for your budget.
If you’re open to it, we’d love the chance to look over your final details and see if there are any other options or plans that might have worked better for you. Reach out to us through any of our official support channels and we'll be happy to help!
We appreciate you being part of the AT&T family while you were with us and hope to welcome you back in the future! 💙