Response from ATT.comBy AT&T CARE - Kevin, August 30, 2026
Thank you for sharing your thoughts on the Samsung Galaxy S26. We are sorry to hear that you feel your older Galaxy S22+ had better network service and features than your new upgrade.
If you are experiencing weak signal, dropped calls, or need help navigating the new features on your equipment, please contact our customer support team so we can look into this for you.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
So far this phone has worked well. I upgraded a Galaxy S21+ and this phone seems to be faster and has more storage. The camera is also considerably better.
Upgraded from S22 ultra to S26 Plus big difference
on July 26, 2026
Posted by: Watchulookenat
from Florida
Verified Purchase:Yes
I thought i was going to want the ultra because of the bigger screen but I actually like this better because it fits in my hand perfectly. It's alot quicker speed organized and just better than my old Samsung S22 ultra.
I have struggled with returning this phone to At& t for weeks. Went into the store and they said they dont do returns. Mailed it in, and weeks later still not resolution. I spent 2.5 hours at the At&t store on Saturday with no progress, so far I have a case number that they tell me should be followed up on within 10 days. Very very disappointed in the support from At&t.
Response from ATT.comBy AT&T CARE - Kevin, July 28, 2026
Nick Pak, we are so sorry for this frustrating return process; we want to track down your mailed-in device and resolve this case immediately. We know how exhausting it is to spend hours in a store just to find out that there was nothing they could do to help you.
Remember that we are here for you online. DM us on one of our official social media channels to receive tailored assistance:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
Thanks for being a loyal customer after all these problems, we are going to make it right for you.