Customer reviews from ATT.com
Samsung - Galaxy S26+ 256GB - Black (AT&T)
Average customer rating
4.4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
36
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
3
84%of customers recommend this product.
(
32 out of
38)
Customer Reviews for Samsung - Galaxy S26+ 256GB - Black (AT&T)
Posted by: Taurean
Verified Purchase:Yes
Much needed upgrade from my S22
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: rati0nal
from Dallas, TX
Verified Purchase:Yes
Good Phone and Worth the Upgrade, it's made a world of difference compared to the iPhone 14, so we are very Happy with the new hardware!
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, October 6, 2026
Thank you for the feedback! We are happy to hear that your Samsung Galaxy S26+ is a good upgrade and that you are very happy with the new hardware. If you ever need assistance with your device or service in the future, please reach out to us at:
- X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
- X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Even though it is just an Upgrade from S24, taking a while to get all software configured.
Response from ATT.comBy AT&T, AT&T Care, September 16, 2026
Thanks for confirming that everything has been successfully set up. We’re thrilled to hear you're loving your new Samsung Galaxy S26+. We want you to get the most out of your new tech.
If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
Written by a customer while visiting ATT.com
Posted by: JAMKE
from MN
Verified Purchase:Yes
I dislike switching phones but the ease of switching to the Samsung 26+, 256mb in black, was super easy to set up from my old Samsung 23. It's camera is awesome and the AI options are super convenient. You won't go wrong with this phone option.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, September 30, 2026
Hello, JAMKE! We’re thrilled to hear you're loving your new Samsung Galaxy S26+, and exploring all its great features. We want you to get the most out of your new tech!
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
✅ X (Twitter): @ATTHelp
✅ Instagram: @att
✅ Facebook: AT&T
Thank you for choosing AT&T!
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
✅ X (Twitter): @ATTHelp
✅ Instagram: @att
✅ Facebook: AT&T
Thank you for choosing AT&T!
Written by a customer while visiting ATT.com
Posted by: Fatimah Muhammad
from Joliet IL
Verified Purchase:Yes
It a wonderful cell phone.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, September 9, 2026
Thank you for sharing your experience! We are happy to hear that you love your new Samsung Galaxy S26+ and that it has been a wonderful device for you. If you ever have any questions or concerns with your new phone, you can contact us through any of the channels below.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: RJRJ
Verified Purchase:Yes
I've had almost every Samsung Galaxy since the S5 and this is by far the worst and I will possible be switching to iPhone.
By Samsung, September 14, 2026
Hello RJRJ, we appreciate you sharing your thoughts about your Samsung Galaxy S26+ with us. We completely understand how frustrating it is when your device is not aligning to your expectations. Without knowing the details of your experience, please reach out to our team of experts through chat at your convenience to work towards a resolution, and have the best possible experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Response from ATT.comBy AT&T, AT&T Care, September 7, 2026
We are sorry to hear that the Samsung Galaxy S26+ has fallen short of your expectations, especially given your long-term loyalty to the Galaxy lineup since the S5. This is certainly not the performance or experience we want you to have with a new device. Please contact us via any of the channels below, so we can enhance your experience and find any way possible to make it right.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
Written by a customer while visiting ATT.com
Customer Rating
1
robbie150ty@gmail.com
on September 2, 2026
Posted by: Tjohnson20091
Let me try this again I try to write this review and the phone froze and locked up and restarted again this phone is brand new I just bought it here not long ago probably in May and it has not work since I bought it I spent $1,300 on it I'm very very mad and disappointed in Samsung and AT&t both the phone shouldn't be doing that right out of the box for one thing that gets extremely hot I can't even touch the back of the phone and in the front the phone keeps freezing and crashing right out of the box apps keep locking up cameras very pixelated camera does not work half the time the battery don't even last a day it probably lasts a Max of 4 hours and I have to charge it about six times a day I will never buy a Samsung ever again this is my last Samsung I waste it 1300 on this junk and it looks like a little cheap $60 phone the speaker suck I can't hear anything on it it's all mousy I will never ever buy a Samsung again should have stayed with my Apple iPhone 17 pro Max the quality in this phone is a joke
Response from ATT.comBy AT&T CARE - Pablo, September 3, 2026
Hello, Tjohnson20091. We're sorry your new Samsung Galaxy S26+ isn't meeting our performance and quality standards right out of the box.
You can easily exchange a defective phone by bringing your proof of purchase to any AT&T store. To review our full return and replacement guidelines first, please visit our Return Policy Portal:
🔗 att.com/wireless/return-policy
For any help with your AT&T service, you can always DM us directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
You can easily exchange a defective phone by bringing your proof of purchase to any AT&T store. To review our full return and replacement guidelines first, please visit our Return Policy Portal:
🔗 att.com/wireless/return-policy
For any help with your AT&T service, you can always DM us directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
Written by a customer while visiting ATT.com
Posted by: Djff29
from Sherrills Ford, NC
Verified Purchase:Yes
Good phone, easy transition, just waiting to ensure I get trade in credits as presented
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, September 30, 2026
Thank you for sharing your experience! We are glad to hear that you are enjoying your new Samsung Galaxy S26+ and that the transition was smooth. You will generally see your credits reflected on your bill within three billing cycles, and you will receive catch-up credits for the processing months. For assistance regarding your trade-in credits, please call us at:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com