Customer reviews from Samsung US
Samsung - Galaxy S26 256GB - White (AT&T)
Average customer rating
4.7
(1,100 Reviews)
Rating breakdown 1,100 reviews
5 Stars
876
4 Stars
168
3 Stars
41
2 Stars
10
1 Star
5
78%of customers recommend this product.
(
7 out of
9)
Customer Reviews for Samsung - Galaxy S26 256GB - White (AT&T)
Customer Rating
3
Camera pixalates when using a 3rd party
on June 18, 2026
Posted by: zVixenz
[This review was collected as part of a promotion.] The camera pixelates while using a third party app, like Google messages or any other app. When I use it alone it doesn't pixelate. I put it to factory settings and start downloading apps slowly. Nothing changes still messed up with the third party apps.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hello ZVixenz, thank you for your feedback on your Samsung Galaxy S26. We know how disappointing it can be when you are attempting to use your device, and it is not meeting your expectations. We have provided a link to an article to help you with your third party apps. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device, or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Samsung Community
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App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Mostly a Smooth Transition
on June 18, 2026
Posted by: Scottso
[This review was collected as part of a promotion.] While replacing my old Samsung S21 with the new S26, much was identical to the original phone. Transferring all of my data to the new phone was a cinch. The only drawback for me, is that the older phone held a better signal in the newer S26 in the same areas. I can't really explain why, but that's my complaint.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone Performance, But AI Needs More Control
on June 18, 2026
Posted by: Bluesky
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S26 and overall I'm very happy with it. The phone runs extremely smooth, apps open quickly, and multitasking feels fast and responsive. Battery life has been solid for my daily use, and the overall experience feels polished and reliable.
One feature I especially enjoy is the call assistant. It's very helpful when I receive calls from unknown numbers because it can answer the phone and ask the caller what they want before I decide whether to pick up. This helps reduce spam calls and saves me time.
My biggest concern is the growing use of AI throughout the phone. While some AI features can be useful, I feel like there are too many AI-focused features being pushed into the experience. I would like more control over which AI features I use and which ones I can easily disable.
Despite that concern, the Galaxy S26 is still a great smartphone with excellent performance, a smooth user experience, and useful features that make everyday tasks easier. If Samsung gives users more flexibility with AI features, this would easily be a 5-star phone for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 phone
on June 17, 2026
Posted by: H3girl
[This review was collected as part of a promotion.] The Samsung S26 is a very light compact phone. I love how slim the device is with all the bells and whistles of larger phones. The added bonus of Galaxy AI feature just adds to the ease and functionality of this phone.
Value
5
Response from Samsung USBy R&R Team, June 18, 2026
Hi there H3girl, thank you for sharing your experience of your Samsung Galaxy S26 with us. We are so happy to hear that you are enjoying the compact design of your new device, that still feels like it packs a punch with amazing features of Galaxy AI. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good
on June 17, 2026
Posted by: EVILEMPEROR
[This review was collected as part of a promotion.] It's a good phone. Night mode photos from the front camera is clear. The only thing I have a problem with the notifications all being the same including text messages. That suck but I also just might need more time to mess around to figure it out. Definitely way more storage than my last phone. Overall it's a pretty good phone in my opinion.
Value
4
Response from Samsung USBy R&R Team, June 18, 2026
Hey there Evilemperor, thank you for sharing your feedback on your Samsung Galaxy S26. We are happy to hear that you have been so pleased with the enhanced features and capabilities of your device thus far. We have provided a link to the complete manual to help you customize your device to your needs and wants. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
It's awesome to finally have a nice phone!
on June 17, 2026
Posted by: Heartbreak70
[This review was collected as part of a promotion.] Everything works great and I'm enjoying all of the new features.
Value
5
Response from Samsung USBy R&R Team, June 18, 2026
Hey Heartbreak70, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 with us. We are thrilled to hear that you are finding this device to be so great for your needs and wants. We have provided links to resources to help you fully explore your device including Galaxy AI, align the settings to your preferences, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great and easy to use
on June 17, 2026
Posted by: William
[This review was collected as part of a promotion.] I use it mainly for personal reasons and vacation photos.
Value
5
Response from Samsung USBy R&R Team, June 17, 2026
Hey William, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We are thrilled to hear how much you are enjoying capturing amazing photos during your vacations, and that this device so well aligns to your personal usage. We have provided a link to the complete manual to help you with additional capabilities on your device that can further enhance your experience with Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Worst camera
on June 16, 2026
Posted by: HCEC
from Dfw, texas
It's fine as a phone. I am very, very disappointed by the camera though. The quality is absolutely garbage. The 4 year old Samsung phone is replaced with this one was better. Forget about getting a clear photo in anything better than perfect light with no zoom. Son's choir performance on a lighted stage? Grainy and pixaleted on a x3 zoom. Daughter's stage performance with me directly in front of her, also blurry and grainy. It's truly awful and I am very disappointed. For the price this is not worth it. Samsung should be embarrassed.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, June 17, 2026
Hello HCEC, we appreciate you sharing your experience of your Samsung Galaxy S26 with us. We know how important the camera of your device is to capture all of the amazing moments with your family and other loved ones to look back on in the future. We have provided a link to a troubleshooting guide to assist you with the blurry results you mention experiencing. We have also provided a link to an article to help you with the different camera settings and features of your device to help you capture the best possible photos and videos with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
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Samsung Community
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US