Customer reviews from Samsung US
Samsung - Galaxy S26 256GB - White (AT&T)
Average customer rating
4.7 out of 5
4.7
(1,652 Reviews)
Open Ratings Snapshot
Rating breakdown 1,652 reviews
5 Stars
1,320
4 Stars
252
3 Stars
56
2 Stars
16
1 Star
8
75%of customers recommend this product. 
(
9 out of 12
)
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Customer Reviews for Samsung - Galaxy S26 256GB - White (AT&T)
Customer Rating
2 out of 5
2
Difficult
on September 17, 2026
Posted by: Suzy Q
I have the Galaxy s22 phone and I loved it but the s26 phone is a PITA I would not recommend it, go with a smart phone.
Response from Samsung USBy R&R Team, September 18, 2026
Hello Suzy Q, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 with us. We are always happy to assist our customers with any questions or frustrations they may be experiencing with their chosen device. Without knowing the details of your experience, we have provided a link to the full manual to help you explore and customize your device. We have also shared a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has the memory I need
on September 17, 2026
Posted by: Boat82
[This review was collected as part of a promotion.] I was looking for a new phone my old one was about to die on me had it for a bit .
So while I was looking the clerk offered me th s26 I looked it over but I had only 1 question no it was not the price it was the memory. The clerk told me and I had to make up my mind did I want the new flip or the s26 I chose the S26 and have had it 2 years now with no trouble with the memory.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 18, 2026
Hey Boat82, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 with us. We are pleased to hear that this device aligns to your usage needs. We have provided links to resources to help you fully explore your device, align the settings to your usage, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
One of the better phones to handle games + videos
on September 17, 2026
Posted by: BigHammerBig
[This review was collected as part of a promotion.] I chose the S26 to replace a phone that developed a charging issue after 1 year (water damage MIGHT have played a part due to my job). I found that the S26 handled playing my favorite mobile game better - I didn't need to pause some of my other apps, and it switched between areas in the game faster.
Also, when I watch some of the YouTube channels I'm subscribed to, the videos load 1080 resolution quicker, while using the same phone service for Internet as the previous phone.
While I'm still learning what each setting does, that's inherent to having a phone with options to fine tune how you might want to handle your preferences.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 17, 2026
Hi there BigHammerBig, thank you for sharing your experience of your Samsung Galaxy S26 with us. We are pleased to hear that you are finding this device to be faster and more immersive for your gaming and streaming. We have provided a link to the full manual to help you explore and customize your device at your convenience. We have also provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S26 Phone is Great!!
on September 16, 2026
Posted by: SUSHONG
[This review was collected as part of a promotion.] I chose the Galaxy 26 because it was sleek, had great features and also I could monitor and add my children to the family app.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 17, 2026
Hey SUSHONG, thank you for sharing your feedback on your Samsung Galaxy S26 We are happy to hear that your device is reliable during your usage, and helpful for all of your daily needs. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Productivity Enhanced
on September 16, 2026
Posted by: Chieftain
[This review was collected as part of a promotion.] I chose the Galaxy S26 because I have always had great experiences with the Galaxy S line. The S26 has lived up to its name with tons of enhancements. This phone makes everything so much easier, including health tracking, entertainment and productivity. Paired with the Galaxy watch, I have been able to track health metrics that make a difference in my life. I highly recommend this phone to anyone that wants to enhance their life, aided by a trusted and proven phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 17, 2026
Hi there Chieftain, thank you for sharing your experience of your Samsung Galaxy S26 with us. We love hearing how much you are loving your device, and that it has been so helpful for personal and professional uses every day. Please, don't hesitate to reach out to us again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Loving My S26
on September 15, 2026
Posted by: LindaE
[This review was collected as part of a promotion.] I chose this device because my husband purchased the same one 3 months ago. It has the best picture quality I have ever seen.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
WISH I NEVER GOT THIS THING
on September 15, 2026
Posted by: SAMH1954
[This review was collected as part of a promotion.] REPLACED A DYING GALAXY 4 WITH THIS JUNK. TOO CUMBERSOME TO OPERATE, TO SMALL TO SEE ANYTHING, ANNOYING SOUND FOR NOTICES/CALLS. PASSWORDS RARELY EFFECTIVE FOR APPS. STUCK WITH THIS TILL PAID OFF.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 16, 2026
Hello SAMH1954, we appreciate you sharing your thoughts about your Samsung Galaxy S26 with us. We understand upgrading to a new device can cause frustration as you discover the enhanced features, and changes to the experience from what you have used in the past. We have provided a link to the full manual to help you adjust the settings for notifications, text size on your display, and other features at your convenience. We have also shared a link to the Samsung Support Team to assist you with the passwords, or any additional questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
New phone upgrade
on September 15, 2026
Posted by: HappyPappy
[This review was collected as part of a promotion.] I chose the S26 because I was due for an upgrade from my S22 and I have always had good luck with Samsung.
I mostly use my phone for calls, video/music streaming and web browsing. So far my new Samsung S26 is working great.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 16, 2026
Hi there HappyPappy, thank you for your feedback on your Samsung Galaxy S26. We are pleased to hear that you have found this device reliable during your calls, streaming, and searching the web. We have provided links to the complete manual and the Samsung Support Team to help you further explore and customize your device, as well as answering any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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