Customer reviews from Samsung US
Samsung - Galaxy S26 256GB - White (AT&T)
Average customer rating
4.7 out of 5
4.7
(1,100 Reviews)
Open Ratings Snapshot
Rating breakdown 1,100 reviews
5 Stars
876
4 Stars
168
3 Stars
41
2 Stars
10
1 Star
5
78%of customers recommend this product. 
(
7 out of 9
)
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Customer Reviews for Samsung - Galaxy S26 256GB - White (AT&T)
Customer Rating
1 out of 5
1
The software is a mess
on June 27, 2026
Posted by: John
from Miami
The problems started when all my apps on the home page disappeared. They were all now in an app drawer. I had to bring them back to the home page. Then they disappeared again. Then they reappeared. Wow, this thing is confusing. Next, the phone started installing new apps spontaneously. It installed five different text apps. I could not stop it and can't figure out which ones I should delete and which single one I should keep. Next it freezes up and won't do anything. Then it spontaneously presents ads that I can't stop or get rid of. This phone is a mess. I wish I never got it. And it keeps getting worse. Now I can't open the email app. Instead I get advertising that I can't stop. When the ad ends, the phone locks up and I have to turn it off and back on again for it to work.
Update:
I solved my problems with this phone. I threw it in the trash.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Response from Samsung USBy R&R Team, June 23, 2026
Hi there John, we appreciate you sharing your experience of your Samsung Galaxy S26 with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team to assist you with the changes you mention experiencing unprompted. WE have also provided a link to a troubleshooting guide to help you with the freezing you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This model phone has great features, great battery
on June 27, 2026
Posted by: Roundreba
[This review was collected as part of a promotion.] This phone has a great new style and much easier to hold with the squared off body casing. Love the bigger storage capacity, Longer battery life, & crisp clear graphics.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The S26 as a daily driver.
on June 25, 2026
Posted by: Reviewer
[This review was collected as part of a promotion.] The base model of the S26 is an amazing phone it has about 20 hours of battery life before it gets to around 20 percent and I charge it while not letting it get past 80% battery life the camera is great not just that but having 256gb is a life changer from someone who has had 64gb and I no longer really worry about the storage not only that but this being my first experience with Galaxy AI and its not a bad thing I've used it sparingly with live translate because of the giddy feeling you get when have new features and see it online so I experimented with my bilingual family not only that but I've used the feature in gallery that allows you to cut things or people out while also keeping a relatively good quality and seems better than most other apps I've seen do it so overall my experience with it has been great.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 26, 2026
Hey Reviewer, thank you for your feedback on your Samsung Galaxy S26. We love hearing that you are having such an amazing experience with your device, that the battery life is keeping up with your usage, and that you are enjoying exploring the ways you can integrate Galaxy AI in to your usage. We have provided a link to an article to help you fully explore the capabilities of Galaxy AI at your convenience. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Always loved Samsung
on June 25, 2026
Posted by: Greenwen84
[This review was collected as part of a promotion.] I have had Samsung Galaxy phones for years. They are easy to use and always reliable with the top features. The new S26 is fantastic. I find the Galaxy AI features on the new S26 to be seamless and easy to use for my everyday needs. Love my Samsung Galaxy S26.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 26, 2026
Hi Greenwen84, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We are thrilled to hear that you are finding this device to so wonderfully align to your needs, and that Galaxy AI has been such a daily driver for your usage. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone
on June 24, 2026
Posted by: Firebirdgirl
[This review was collected as part of a promotion.] The s26 has been my favorite phone. The battery lasts me all day!! That is important for me when I attend car shows. The phone is also incredibly fast. I love watching shows and playing games due to the speed. Galaxy AI helps me get great photos!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey Firebirdgirl, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We are thrilled to hear that you are loving your new device more than any previous device you've had, and that the battery keeps up with your needs, that it processes fast during your usage especially your gaming, and that Galaxy AI has made capturing amazing photos and videos a breeze. Please, reach out to us again in the future if you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Been a while!
on June 23, 2026
Posted by: JRumrell
[This review was collected as part of a promotion.] Now coming back to Galaxy with GalaxyAI has definitely been a game changer. Still getting familiar with everything new as well as the other. But definitely a great upgrade.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey there JRumrell, we appreciate you sharing your experience of your Samsung Galaxy S26 with us. We are so happy to hear that you are enjoying your new device after some time away. We have provided a link to an article to help you fully explore the capabilities of Galaxy AI and integrate them in to your usage. We have also provided a link to the full manual for your device to help you best align the settings to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product is amaizing
on June 22, 2026
Posted by: L1l14587
[This review was collected as part of a promotion.] I recently received my new Samsung S26, and I am very impressed with the device. Compared to the other Samsung S26 models, I particularly appreciate its more compact size, which suits my preferences perfectly.
The Galaxy AI features have been extremely helpful and have made my daily tasks much easier by quickly providing the information I need.
However, I have noticed one issue that does not seem to be working as expected. Samsung Pass is currently unable to save my passwords and displays a message indicating that the service is temporarily unavailable.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 23, 2026
Hi there L1l14587, thank you for your feedback on your Ssamsung Galaxy S26. We are pleased to hear that you are happy with the design of your device, and the capabilities of Galaxy AI. We have provided a link to an article to hep you with apps not operating as intended. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
More than I expected
on June 22, 2026
Posted by: AKB0522
[This review was collected as part of a promotion.] I have always loved my Samsung devices and needed an upgrade so decided on the S26. The Galaxy AI makes this device a great choice. I'm still learning all of the options but the main reason I wanted an S series was to be able to use my Galaxy buds to the fullest extent. It pairs well with all of my Samsung devices and the camera is amazing!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 23, 2026
Hi there AKB0522, we appreciate you sharing your thoughts about your Samsung Galaxy S26 with us. We are happy to hear that you are pleased with your new device, that it fits so well in to your ecosystem of other devices, and that the exploration has been enjoyable for you thus far. We have provided a link to an article to help you with the full capabilities of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
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Written by a customer while visiting Samsung US
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