Customer Reviews for HP - OmniBook X Flip - 16" 2K Touchscreen Laptop - Intel Core Ultra 9 (2024) - 32GB Memory - 1TB SSD - Copilot+ PC - Eclipse Gray
Customer Rating
1
Support is Very Disappointing
on March 9, 2026
Posted by: Not loving HP
from VA Beach VA
To start with limited support options that don't include email is unacceptable. I bought the HP Care Pack but the support sites wont accept my serial number (even when the ID tool provides it). This is my first HP product and is very quickly turning out to be may last....
The processor is great, perfect for daily use. Haven’t tried anything too powerful (would use a desktop for that). GPU is approx the same as handheld gaming PC. Probably runs at higher wattage for longer. Battery lasts as expected.
But the screen…. OLED is amazing. Colors are so vibrant and blacks inky black. I prefer the glossy. Touchscreen is great and the pen functions well.
Only improvement thing would be maybe to use the extra space on the 16” and add a numpad. But the keyboard tactile feedback is pleasant and good to type with.
After being thoroughly confused by what are the differences between all the OmniBook options, I landed on the X. Probably because of the 3k OLED screen, which is stunning. The laptop works well and battery life is good, but I wish it was excellent. I ordered the dark version because I'm tired of the same silver that HP has had for at least a decade now. They really need to start offering color variations. It looks fine but feels like cheap plastic. My previous HP laptop had an island style keypad and this one kind of squeezes all the keys together so I am having to learn not to hit the wrong keys by accident when typing. Hopefully, this is just a learning curve adjustment. Overall, I like the laptop but think that HP can do so much better if they just tried to be an innovative leader focused on quality.
I have had the computer for about two weeks and the left 'Ctrl' key is sticking. I have had issues with other HP laptop keyboards and this doesn't bode well. Otherwise, it performs as expected.
Read Really nice laptop. Probably my 8th HP personal laptop. Have never had a problem with any of them. This OmniBook is the nicest by far. Fast, great screen, very good WiFi. Very happy!