It is a beautiful computer. It was fantastic for the first couple weeks. Now it is starting to freeze just as my last two HP's have done. I was told this more expensive model would solve this problem. Did not!! I am very disappointed!! And.........too late to return!!
Still getting use to a smaller keyboard but as always, HP produced a great product. Change in connectivity mode is really great. Now I only need one connection for all my devices - laptop, phone, kindle.
Quick, great features and easy to setup and get going
on August 1, 2025
Posted by: Chef Jeff
from Ithaca, NY
Verified Purchase:Yes
Easy setup, quick transfer from prior computer, find features easy to learn and use. Only issue has been regarding camera recognition to open, does not always work and have to use my PIN.
I have loved my new computer. I have had it a little over a month, and it is great. Switching from my old HP to this one was so painless and very very easy. IM IMPRESSED!
This is the first laptop I’ve had such a bad experience with. The keyboard has stopped working multiple times, the face unlock doesn’t work well, and the system has frozen several times. It’s not fast at all. I still have plenty of storage space left, but the laptop is very slow and keeps getting stuck.
The keyboard is the biggest problem because it often stops working. Sometimes I can’t even sign in with my PIN because the keyboard doesn’t respond, and the face recognition doesn’t work either. This has been the worst laptop experience I’ve had.
Honestly, I’m wondering if this laptop is really new.