Customer reviews from jbl.com
JBL - Sense Pro - TRUE wireless bluetooth open-ear headphones - 2026 - Gray
Average customer rating
4.3
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
14
4 Stars
6
3 Stars
1
2 Stars
0
1 Star
2
Customer Reviews for JBL - Sense Pro - TRUE wireless bluetooth open-ear headphones - 2026 - Gray
Customer Rating
1
on July 6, 2026
Posted by: Rocket52
Will not stay on my ears while working. I wear glasses. Will be returning these. Full volume and can barley hear it.
Response from jbl.comBy Customer Support, July 7, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
It doesn't fit well
on June 23, 2026
Posted by: GilbertoR
It doesn't fit well, they stay lose and can easily fall to the floor if you are not careful, too big for standard ears, this still needs the silicon ear adapter, I tried with 6 diferent people in a meeting and same comments, the design needs to be re-tested and improved.
Response from jbl.comBy Customer Support, June 23, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
3
Sound is great... but
on April 29, 2026
Posted by: Rxhound
Sound is great, no issues, my main problem is the Bluetooth connection. It has been a struggle to connect, requiring some times to unpair and try to repair, then the fun begins. I think having the ability to have a timer to shut off is great, but needing the case to get them come back on and connect, is kind of a pain. But as I said, the sound is Very good.
Written by a customer while visiting jbl.com
Customer Rating
4
Very Pleased!
on April 24, 2026
Posted by: yortnowt
Honestly I will say the sound on these is better than I expected. I also really love the fact that they hang over my ears so don't fall out when I lean over or move around. Even riding my bike, jogging and walking fast they stay perfectly in place. There is a little more wind noise than i was hopping for, and I haven't been able to find a setting to minimize that. Overall, I like them much better than my previous in ear buds. The sound is very clear and has decent base and fullness. Also they are great for taking phone calls and the people on the other end say I sound clear and not like I'm in a cave. They were also very easy to connect with my iphone, and my laptop, and can actually be connected to both simultainiously. I would definitely recommend these and not dissappointed that I made this choice.
Written by a customer while visiting jbl.com
Customer Rating
4
Excellent open ear buds
on April 5, 2026
Posted by: Kicko
from Massachusetts
I bought these a few weeks ago and have been pleasantly surprised by quality. I wear glasses and a hat and the over the ear hook remains pretty comfortable. For a non noise canceling model it never was an issue and delivered respectable sound quality for music as well as phone calls.
Written by a customer while visiting jbl.com
Customer Rating
5
Breathtaking Sound!
on January 21, 2026
Posted by: BruceC
[This review was collected as part of a promotion.] The JBL SensePro over the ear headphones boast many useful features for today's hectic lifestyle. The open/Over the ear design was all new to me as I was always an 'in earbud' type person, but the SensePro is a game changer.
The eco-friendly package comes with instructions and a sturdy chargeable case with the wireless buds nestled neatly. There are a few colors offered, but the traditional black was perfect for me.
The adjustable silicone type ear hook took some adjustment, but once adjusted, it was 'game on'. The inner wire in the band assures these buds will not move or fall out easily. Ultra comfortable all day wear with 38 hours of battery life! The buds are water, dust, and drop resistant.
The Open Sound technology assures an in ear type sound while comfortably resting over the ear. The buds have 4 mic technology, which assures crystal clear sound even on windy days via Crisp Clear Call 2.0 and advanced voice pickup sensors. The HiRes Audio is nothing short of amazing as with all JBL technology. Bass is responsive while highs are clear and precise.
Overall, use has been with work and treadmill.. both scenarios produced sound that is second to none. The SensePro is my new go-to for high fidelity audio and call clarity on the go!
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound and comfortable fit
on January 14, 2026
Posted by: RyanT
[This review was collected as part of a promotion.] These headphones are a great listening experience. Once you get used to the feeling of them, they’re almost weightless. The sound quality is great too. I love how it doesn’t feel like the sound is being blasted into my ear, rather it feels like I’m immersed in what I’m listening to. The set up was easy as opening the case and my Bluetooth settings. I’ve had no problems other than when someone else try’s to connect their phone to them while mine is playing something else. I wish there was a pairing button.
Written by a customer while visiting jbl.com
Customer Rating
5
The best headphones i own
on January 13, 2026
Posted by: DeepV
[This review was collected as part of a promotion.] The JBL Sense Pro offers excellent battery life with over 30 hours of playback and connects quickly and effortlessly. The one-touch controls make it easy to play or pause music and handle calls. Its open-ear design is a big plus, allowing you to stay aware of your surroundings while listening.
The sound quality is impressive for an open-ear headset—clear audio with surprisingly strong bass, and high-resolution tracks play beautifully. It also supports wireless charging, features voice pickup sensors for clear calls, and offers reliable multipoint connectivity.
The fit is secure and comfortable, even during running or jogging, and it stays firmly in place without slipping. The charging case feels sturdy and well-built, adding to the premium feel overall.
Written by a customer while visiting jbl.com