Customer reviews from Samsung US
Samsung - B Series 2.0 Ch Soundbar with Built In Woofer HW-B400F/ZA 2025 - Black
Average customer rating
4.5
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
55
4 Stars
14
3 Stars
6
2 Stars
2
1 Star
2
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for Samsung - B Series 2.0 Ch Soundbar with Built In Woofer HW-B400F/ZA 2025 - Black
Customer Rating
2
Wouldn’t buy again
on February 5, 2026
Posted by: Silly
from Connecticut
Doesn’t work all the time goes in and out. Wouldn’t buy it again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Solutions, February 5, 2026
Hi Silly,
We appreciate you taking a moment to review the Samsung HW-B400F Soundbar. We value your feedback and will share it with our teams.
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a moment to review the Samsung HW-B400F Soundbar. We value your feedback and will share it with our teams.
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
What a disappointing product!
on February 7, 2026
Posted by: mltyplx
While many other reviews of this product state how easily it connects to their TV, I have literally spent hours trying to so with no success using Bluetooth and an eARC cable with no success. Plus, finding a manual for this product online is nigh unto impossible! VERY DISAPPOINTING!!
Response from Samsung USBy Samsung Solutions, February 9, 2026
Hi mltyplx,
Thank you for sharing your review of the HW-B400F Soundbar. We value your feedback and will share it with our teams.
The HW-B400F offers three ways to connect to your TV: HDMI ARC, digital optical, or Bluetooth.
HDMI ARC (recommended):
Connect an HDMI cable from your TV’s HDMI ARC port to the soundbar’s HDMI OUT (TV-ARC) port.
Turn both devices on and set the soundbar source to D.IN.
“TV ARC” will appear on the display and audio will play through the soundbar.
Optical:
Connect an optical cable from the TV’s OPTICAL OUT to the soundbar’s DIGITAL AUDIO IN (OPTICAL).
Set the soundbar to D.IN and change the TV speaker output to External Speakers.
Bluetooth (wireless):
Press PAIR or hold SOURCE to enter BT PAIRING mode.
On your TV, open Bluetooth settings and select [AV] Samsung Soundbar Series to connect.
Once connected, your TV audio will automatically play through the soundbar.
You can find the full manual by following the following link: https://downloadcenter.samsung.com/content/UM/202511/20251124043925001/HW-B400F_ZA_WUG_01_ENG_251021.0.pdf
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for sharing your review of the HW-B400F Soundbar. We value your feedback and will share it with our teams.
The HW-B400F offers three ways to connect to your TV: HDMI ARC, digital optical, or Bluetooth.
HDMI ARC (recommended):
Connect an HDMI cable from your TV’s HDMI ARC port to the soundbar’s HDMI OUT (TV-ARC) port.
Turn both devices on and set the soundbar source to D.IN.
“TV ARC” will appear on the display and audio will play through the soundbar.
Optical:
Connect an optical cable from the TV’s OPTICAL OUT to the soundbar’s DIGITAL AUDIO IN (OPTICAL).
Set the soundbar to D.IN and change the TV speaker output to External Speakers.
Bluetooth (wireless):
Press PAIR or hold SOURCE to enter BT PAIRING mode.
On your TV, open Bluetooth settings and select [AV] Samsung Soundbar Series to connect.
Once connected, your TV audio will automatically play through the soundbar.
You can find the full manual by following the following link: https://downloadcenter.samsung.com/content/UM/202511/20251124043925001/HW-B400F_ZA_WUG_01_ENG_251021.0.pdf
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
This product works wonders!
on July 15, 2025
Posted by: RioGran
[This review was collected as part of a promotion.] I use my SOUNDBAR everyday, all through out the day. I watch movies and pretend to be in my own home theater and listen to music like I'm having my own party by myself lol.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product works well.
on June 10, 2025
Posted by: ZacsSoundbar
[This review was collected as part of a promotion.] This product works good for movies and regular TV. It also works well with music too.
Value
3
Response from Samsung USBy Samsung Solutions, June 10, 2025
Hi ZacsSoundbar,
Thank you for purchasing the Samsung HW-B400F and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Thank you for purchasing the Samsung HW-B400F and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on August 20, 2025
Posted by: Hunter
[This review was collected as part of a promotion.] I am disappointed with the sound bar. My TV speakers have better sound.
Value
3
Response from Samsung USBy Samsung Solutions, August 20, 2025
Hello Hunter,
We appreciate you taking a moment to review the Samsung HW-B400F Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a moment to review the Samsung HW-B400F Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
This sound bar is not the best
on October 13, 2025
Posted by: Notafan
[This review was collected as part of a promotion.] Volume from sound bar is low, have to turn Volume up too high to get a good sound
Value
3
Response from Samsung USBy Samsung Solutions, October 13, 2025
Hello Notafan,
Thank you for sharing your review of the HW-B400F Soundbar. We value your feedback and will share it with our teams.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for sharing your review of the HW-B400F Soundbar. We value your feedback and will share it with our teams.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound
on October 28, 2025
Posted by: Jaythewiseguy
[This review was collected as part of a promotion.] No complaints here, great value and sound. Easy to setup
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The b series 2.0 soundbar
on October 31, 2025
Posted by: Rapbot
[This review was collected as part of a promotion.] This product is actually not bad I remember when I got it. It was better than all my other sound bars and speakers and I like when my speakers boom throughout the room!
Value
4
Written by a customer while visiting Samsung US