Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White
Average customer rating
4.8
(4,970 Reviews)
Rating breakdown 4,970 reviews
5 Stars
4,383
4 Stars
475
3 Stars
66
2 Stars
16
1 Star
30
68%of customers recommend this product.
(
38 out of
56)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White
Customer Rating
2
Software is Garbage
on March 26, 2026
Posted by: Psycho Crankbaits
I have Had most of the S modela and this phone sucks I can't believe I traded my ultra 24. It processes so slow. My apps glitch is cant even install Facebook messenger I've done every recommendation. The AI cant even remember a convos from 2 mins ago. It constantly gives wrong answers or messes up simple task . The AI on my 24 ultra was amazing it helped so much with my job now I spend 45 min trying to convert something to a PDF. I want my old phone back
Response from Samsung USBy R&R Team, March 27, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have provided links to articles to help you adjust the refresh rate to help you maximize the speed, and troubleshoot the apps not operating as intended. We have also provided a link to the Samsung Support Team to help you troubleshoot the features of Galaxy AI that are not functioning as expected or intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Always loved galaxy series!
on March 26, 2026
Posted by: Trevor
[This review was collected as part of a promotion.] I have been a galaxy user years ago and then switched to the note series for a few years because it usually had better technology than the galaxy. Now this is the blend being the galaxy ultra. I have had the ultras for a few years and love them! Never slows down, best camera hands down. Pictures turn out beautiful! Transfer phone is super easy with smart switch. Phones water proof and sound quality is still fantastic! Honestly can't think of much reason not to buy this phone other than it's pricey but quality is worth to me. Samsung probably has me for life with there phones because there so unmatched in my opinion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always had good service from my Galaxy phone
on March 26, 2026
Posted by: RENE
from Ky
Please allow permission for my microphone.
I use mine qiit often..thank you
I use mine qiit often..thank you
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Ultra 26
on March 26, 2026
Posted by: SportHoney883
[This review was collected as part of a promotion.] I'm new to this Galaxy AI stuff. I'm learning and it is a challenge but it has lots of positives. It's just being older and not liking change so much that is the biggest challenge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excelent election for my Job
on March 26, 2026
Posted by: Ale0325
[This review was collected as part of a promotion.] Galaxy s26 AI is the best option for my job, because the AI help me to take the best pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on March 26, 2026
Posted by: LoveSamSung
[This review was collected as part of a promotion.] I use my Samsung for almost every thing. I never leave home without it super fast and reliable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smarter Than Me And My Cat
on March 26, 2026
Posted by: ChrisJaaaman
[This review was collected as part of a promotion.] I got the Samsung S26 Ultra and it has completely changed my daily routine. Between the absurd battery life that easily outlasts my own energy levels and the incredible hardware, this device is an absolute beast.
For work and entertainment, the display is perfect. The built in privacy display is a total lifesaver at the office so my coworkers cannot see my intense mobile gaming sessions. But when I turn that privacy feature off to stream episodes of The Sopranos on my lunch break, the screen looks flawlessly vibrant from literally every single angle.
When it comes to the camera and Galaxy AI, the phone is officially smarter than me. I tried using the AI to translate what my cat is constantly yelling at me about, and I am pretty sure it just told me to give her more treats. The camera is so aggressively good that I can take 400 crystal clear photos of Cookie judging me from across the living room, and I use the AI picture editing to magically erase the messy hairballs from the background.
When it comes to the camera and Galaxy AI, the phone is officially smarter than me. I tried using the AI to translate what my cat is constantly yelling at me about, and I am pretty sure it just told me to give her more treats. The camera is so aggressively good that I can take 400 crystal clear photos of Cookie judging me from across the living room, and I use the AI picture editing to magically erase the messy hairballs from the background.
Plus, the Galaxy AI call screening handles all unknown numbers, which is fantastic because it completely saves my day from unexpected human interaction. Five stars.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's just an amazing device
on March 26, 2026
Posted by: Vane31
[This review was collected as part of a promotion.] Galaxy AI is an amazing innovation. I have tried since S24 Ultra, and I'm just impressed and in love of this tool.
Value
5
Written by a customer while visiting Samsung US