Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB (Unlocked) - White
Average customer rating
4.9
(4,278 Reviews)
Rating breakdown 4,278 reviews
5 Stars
3,792
4 Stars
393
3 Stars
59
2 Stars
12
1 Star
22
69%of customers recommend this product.
(
27 out of
39)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB (Unlocked) - White
Customer Rating
1
Review of s26 ultra
on March 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have a lot of problems with the Samsung Galaxy s26 Ultra if I try to watch a video it will constantly try to put itself to sleep if I'm not watching a video and just set it down it stays on. Bigsby is a joke. With the galaxy AI I can't register my voice because all It keeps saying is did not recognize. So Bixby just turns on and off randomly but never answers to my voice when I say the wake up phrase. Speak into the microphone and then read what it writes afterwards most of the time is nowhere near what I said. And for having 12 gigs of RAM this thing is slow or it could just be the processor or everything about the phone that makes it slow. And yes I have it switched on to where it's not supposed to turn off or go to sleep while you're watching it a lot of the apps are buggy. I would like to play some games on it but I'm not even going to try because it probably just make it crash way too much for it. So far I've only had a week but I'm not too happy with it it would be nice if this review mattered somehow but I know you guys are just going to look at it shrug it off and start worrying more about your pockets again, and to be honest I should have stuck with my last Galaxy phone too late now.
Value
1
Response from Samsung USBy R&R Team, March 22, 2026
Hello Dobetter, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when you have a new device that is not functioning as intended or expected. We have provided links to articles to help you maximize the speed of your device and responsiveness of your display. We have also provided links to the Samsung Support Team and your warranty information to help you work towards a resolution for the voice recognition and features that are not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great new features
on March 21, 2026
Posted by: Gville
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S26 Ultra for a bit now and honestly, it’s been really solid. The screen looks amazing and everything runs super smooth—no lag or anything like that.
The camera is definitely one of my favorite parts. Pictures come out really sharp, even at night. Also, the Galaxy AI features are actually useful, which surprised me. Stuff like editing photos and little smart tools just make things easier day to day.
Battery life has been good for me too—lasts all day without stressing about charging. It’s definitely expensive, but it feels like you’re getting what you pay for.
The camera is definitely one of my favorite parts. Pictures come out really sharp, even at night. Also, the Galaxy AI features are actually useful, which surprised me. Stuff like editing photos and little smart tools just make things easier day to day.
Battery life has been good for me too—lasts all day without stressing about charging. It’s definitely expensive, but it feels like you’re getting what you pay for.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 21, 2026
Posted by: MapleTree
[This review was collected as part of a promotion.] Phone is great so much faster than my s24 ultra. Screen seems to be so much clearer as well. I love the Galaxy AI features as well especially the the call assist with the call screening that saves so much time when I know who's calling and what for. The audio eraser and photo assist are also amazing. I love how you can tell the AI what to do for the photo and it does it, and looks great too. I am very pleased thag I upgraded from my S24. I also do enjoy the privacy screen a lot. The color does not look the same with the privacy screen on but I do not care about that. I mainly use it for private things like banks and password. If I wanted a full privacy screen that can never be turned off I would have bought a screen protector for it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great, grea eatures, easy to use very light phone
on March 21, 2026
Posted by: JoeBob
[This review was collected as part of a promotion.] The Galaxy AI features are great, the phone is light and easy to hold on to compared to the s25, the privacy feature is convenient too..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy S26 Ultra
on March 21, 2026
Posted by: DeeLovesViolet
[This review was collected as part of a promotion.] I love my Galaxy S26 Ultra so much! I got the cobalt violet and it's my absolute favorite shade of violet. The phone is so slim and light and feels fantastic in my hand. It, of course, connected right out of the box to all of my other Samsung products. Not only my earbuds but my tablet too. They play nicely together. And the AI features are amazing and so easy to use that they readily become part of your daily life. See something you want to know more about? Just circle it and you have the deep dive info right at your fingertips. I'm learning a second language and if I see or hear a word I don't know yet translation is right there instantly. It's tech that makes my life easier and more fun. Just try it. You won't look back.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is sleek and fast!
on March 21, 2026
Posted by: Jacquelyn
[This review was collected as part of a promotion.] I rely on my phone to run my business. This device is great for storing files I need and keeping me on track with calendar appointments, to do lists, and taking payments. Love the Galaxy AI to help write notes and find information fast! Couldn't ask for more. In the few hours that I am not working, I enjoy the amazing display to watch movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone from Samsung as Always
on March 21, 2026
Posted by: MrPapaP
[This review was collected as part of a promotion.] The privacy screen works really well and the phone works smoothly and looks incredible
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone, amazing camera
on March 21, 2026
Posted by: Enochisawesome
[This review was collected as part of a promotion.] I switched from OnePlus S26 ultra! The new implementation of Galaxy AI is welcomed and is seamless in functionality throughout the S26 ultra. It's a Productivity powerhouse an entertainment curator and artists' muse. Amazing phone overall and with amazing powerful features.
Value
5
Written by a customer while visiting Samsung US