Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB (Unlocked) - White
Average customer rating
4.9
(4,286 Reviews)
Rating breakdown 4,286 reviews
5 Stars
3,799
4 Stars
393
3 Stars
59
2 Stars
12
1 Star
23
68%of customers recommend this product.
(
27 out of
40)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB (Unlocked) - White
Customer Rating
3
Samsung S26 Ultra: Major Battery Drain & Power Sav
on March 15, 2026
Posted by: Ali1983
[This review was collected as part of a promotion.] I am extremely disappointed with the battery life on my new S26 Ultra.
Even with Power Saving mode turned ON, I am having to recharge the device 3 times a day.
I expected the Snapdragon 8 Gen 5 Elite to be more efficient, but the drain is worse than my old phone.
The phone seems to lose significant charge even when idling in my pocket.
Power Saving mode doesn’t seem to be throttling background apps or the refresh rate properly.
I suspect the new Privacy Display pixels or the high brightness (2,600 nits) are the main culprits.
I have already tried a factory reset and software updates, but nothing has fixed the 3-charge-per-day issue.
Compared to reviews claiming 9+ hours of Screen-On Time, my unit is performing significantly below average.
This feels like a Day 1 software bug or a defective batch of batteries.
Has anyone else found a fix for this, or is anyone else seeing this same rapid drain?
Even with Power Saving mode turned ON, I am having to recharge the device 3 times a day.
I expected the Snapdragon 8 Gen 5 Elite to be more efficient, but the drain is worse than my old phone.
The phone seems to lose significant charge even when idling in my pocket.
Power Saving mode doesn’t seem to be throttling background apps or the refresh rate properly.
I suspect the new Privacy Display pixels or the high brightness (2,600 nits) are the main culprits.
I have already tried a factory reset and software updates, but nothing has fixed the 3-charge-per-day issue.
Compared to reviews claiming 9+ hours of Screen-On Time, my unit is performing significantly below average.
This feels like a Day 1 software bug or a defective batch of batteries.
Has anyone else found a fix for this, or is anyone else seeing this same rapid drain?
Value
3
Response from Samsung USBy R&R Team, March 16, 2026
Hi there Ali1983, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations, and we would love to help you resolve your frustrations. We have provided links to a few articles to help you troubleshoot the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this frustration continues with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 15, 2026
Posted by: Qurk48
[This review was collected as part of a promotion.] Great phone easy to use and setup. Love the camera
Value
4
Response from Samsung USBy R&R Team, March 15, 2026
Hi there Qurk48, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are enjoying the inital setup and usage of your device. We have provided links to resources tohelp you fully discover the capabilities of your phone, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra is a great upgrade from S24 Ultra
on March 15, 2026
Posted by: HogwartsFan90
[This review was collected as part of a promotion.] I love the screen on the new Galaxy S26 Ultra! It is clear with vibrant colors. The privacy feature has been a great addition when entering passwords, sensitive information, and viewing banking information. Love the thought of using it on flights and the person next to me cannot see what I'm watching/doing.
The new AI software has been a great addition to suggesting new settings to only allow necessary notifications instead of every alert from all apps. Using AI to search for products from a screenshot and editing photos have always been great and continue to be.
Overall, I am very happy with the S26 Ultra as an upgrade from the S24 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best samsung galaxy phone ever
on March 15, 2026
Posted by: Anapista
[This review was collected as part of a promotion.] This phone is a beast, it has everything you could wish for a phone, it's not the best on everything but it excels on most and have it all. This phone is amazing. The AI is better than in any other phone in the market so far, non of the others come even close. In other words, it doesn't stop amazing me. Design, quality, innovation, features, it's good on everything. This is a great everyday companion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Small upgrades for a big win!
on March 15, 2026
Posted by: adamk5
[This review was collected as part of a promotion.] Long lasting battery, great screen, and amazing camera!
This phone highlights what Samsung does best, small incremental upgrades that add up over time. The wider apertures on this phone make a big difference in overall photography. This phone is very capable in low-light and the video recording is a massive step up from its predecessors. The display is great, typical of Samsung. The anti-reflective coating and high peak brightness make it a breeze to use the phone in bright environments. With no battery saving settings it will last the whole day or more with lots of screen-on time and background media playing. The Galaxy AI features are nice but could use minor improvements. I expect Samsung will continue to iterate on useful AI features on their phones and continue to allow users to easily control their privacy with AI. I'm looking forward to keeping this phone for a few years, and great work Samsung!
This phone highlights what Samsung does best, small incremental upgrades that add up over time. The wider apertures on this phone make a big difference in overall photography. This phone is very capable in low-light and the video recording is a massive step up from its predecessors. The display is great, typical of Samsung. The anti-reflective coating and high peak brightness make it a breeze to use the phone in bright environments. With no battery saving settings it will last the whole day or more with lots of screen-on time and background media playing. The Galaxy AI features are nice but could use minor improvements. I expect Samsung will continue to iterate on useful AI features on their phones and continue to allow users to easily control their privacy with AI. I'm looking forward to keeping this phone for a few years, and great work Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No, big inprovements.
on March 15, 2026
Posted by: Rtshchand
[This review was collected as part of a promotion.] I loved my Galaxy S23 Ultra, when fully charged it lasted more then a day and half without recharging. Camera and other features were excellant. One day it fell and cracked the screen. So i got S26Ultra.
Regarding Galaxy S26Ultra, its not much of an upgrade from S23Ultra, except it comes with Chalk full of AI features. The battery when fully charged doesn't even last a whole day with regular usuage.
Regarding Galaxy S26Ultra, its not much of an upgrade from S23Ultra, except it comes with Chalk full of AI features. The battery when fully charged doesn't even last a whole day with regular usuage.
Value
3
Response from Samsung USBy R&R Team, March 16, 2026
Hey Rtshchand, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how important your device is to you for a range of daily tasks, and that the lasting battery life is invaluable to your enjoyment. Your new device is designed to adjust to your consumption habits and maximize the battery automatically. If this is not your experience we have provided links to a few articles to help you maximize the battery life of your device. We have also provided a link to the complete manual for your device to help you discover new and enhanced features available on your device and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you if this experience continues with the battery life of your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Just love it
on March 16, 2026
Posted by: Kid2125
[This review was collected as part of a promotion.] I've had this phone a few days now, and all I can say is it's Awesome...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is mind blowing!
on March 16, 2026
Posted by: Neyyy04
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is an absolute powerhouse that finally makes mobile AI feel like a helpful assistant rather than a collection of gimmicks. The new Galaxy AI "Agentic" features are the standout, especially the predictive "Now Nudge" and a revamped Bixby that can handle complex, multi-step tasks across different apps just by asking. Beyond the smarts, the hardware is top-tier; the world’s first built-in Privacy Display is a total game-changer for keeping prying eyes off your screen in public, and the wider f/1.4 aperture on the 200MP camera makes low-light photos look incredibly professional. It’s slimmer, lighter, and faster than ever, making it easily the most refined and "intuitive" phone Samsung has ever released.
Value
5
Written by a customer while visiting Samsung US