Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Sky Blue
Average customer rating
4.9 out of 5
4.9
(4,240 Reviews)
Open Ratings Snapshot
Rating breakdown 4,240 reviews
5 Stars
3,760
4 Stars
390
3 Stars
57
2 Stars
12
1 Star
21
69%of customers recommend this product. 
(
27 out of 39
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Sky Blue
Customer Rating
5 out of 5
5
Good AI feature
on March 17, 2026
Posted by: Leopold
[This review was collected as part of a promotion.] I like the AI feature, I wish there are better apps that it supports. Also great phone hardware. Likes the camera a lot. Good lock is another feature I like a lot.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 18, 2026
Hey Leopold, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are enjoying the features of Galaxy AI, the new design, and camera quality of your device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the privacy display
on March 17, 2026
Posted by: Morningstar503
[This review was collected as part of a promotion.] Galaxy AI
Love all the new features plus the new Galaxy buds pro 4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 18, 2026
Hi Morningstar503, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you are enjoying the addition of the new privacy display, and that you are finding uses for Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I'm not inti AI yet, but there is time
on March 18, 2026
Posted by: BornPMS
[This review was collected as part of a promotion.] I don't use AI much at this time, but I just bought the s26 ultra. I have used the AI on my s23 ultra, and it was power hungry. Hopefully AI will be faster, and not as power draining with the new upgraded phone.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 18, 2026
Hello BornPMS, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to articles to help you maximize the battery life of your device regardless of usage. We have also shared a link to the complete manual for your device to help you customize which features are enabled to align to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone
on March 18, 2026
Posted by: Princesa
[This review was collected as part of a promotion.] Awsome phone and AI is something else, all other phones fall short to this one
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I enjoy the small upgrades it features
on March 18, 2026
Posted by: Boatsman
[This review was collected as part of a promotion.] Galaxy AI took a huge step forward and I enjoyed the use of it. I use the Samsung ecosystem and have the Galaxy book 5 pro, and the tab s11. I use everything together for learning AI and the user of AI for app development
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pretty similar
on March 19, 2026
Posted by: Dmason18704
[This review was collected as part of a promotion.] I like the phone seems pretty similar to my 25 the added privacy screen is cool
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Incredible tool
on March 20, 2026
Posted by: Oneredeemer
[This review was collected as part of a promotion.] I use Gemini daily finding more uses all the time. The phone is very responsive and the privacy screen gives me confidence to open apps that I wouldn't normally feel comfortable doing in the past.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Bigger and better
on March 20, 2026
Posted by: RoosterKing
[This review was collected as part of a promotion.] Wow, I just upgraded from the standard S24 to the S26 ultra and it's a game changer. The batter lasts easily twice as long only having to charge every other night.
The Ai built has made everything and more intuitive.
Setting up the phone was a breeze and took less than an hour where when I've upgraded before it was a several day process to download apps and relogin to account.
The new privacy screen keeps my nosy brothers from seeing what I'm doing and the camera has so.e incredible modes and it helps take ridiculously good pictures.
Overall a 10 out of 10 l!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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