Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Sky Blue
Average customer rating
4.9
(4,227 Reviews)
Rating breakdown 4,227 reviews
5 Stars
3,749
4 Stars
389
3 Stars
56
2 Stars
12
1 Star
21
68%of customers recommend this product.
(
26 out of
38)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Sky Blue
Customer Rating
1
The product did not hold a charge/defective
on March 7, 2026
Posted by: Unhappy
[This review was collected as part of a promotion.] Worst experience with Samsung! I always have had a positive experience, except on this purchase. The phone lasted me less than 24hrs. I charged it overnight and it only charged to 70 percent, in less than 2 hrs the battery was down to 20 percent. The whole time the phone is overheating, hot to the touch. I called to get the issue resolved, worst options given to solve issue/ nothing was resolved. Returned item. The phone is so expensive, not worth the headache.
Value
1
Response from Samsung USBy R&R Team, March 9, 2026
Hello there, thank you for taking time out of your day to share your experience of your new Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. The battery is designed to learn your consumption habits after a short period of time and maximize automatically and may seem to not last initally as this process unfolds. We have provided links to articles to help you maximize the battery life of your device manually. We have also provided a link to a troubleshooting guide we have available to keep the optimal temperature of your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I expected more
on March 17, 2026
Posted by: csaba20
[This review was collected as part of a promotion.] There are a lot of good things to say about the phone. The battery life (and charging speed), the performance, the improved speakers, etc... But I can't help but to dwell on where it falls short. The display is clearly worse than previous iterations. Not only it's noticeably dimmer (even when privacy display is off), but it looks looks pixelated; I noticed it as soon as I turned on the phone when reading text. The fact that Samsung flagship still doesn't have built in magnets for magsafe is baffling; and they also created a technology (Qi 2.2) that practically blocks all case manufacturers from having a case that allows your phone to reach the advertised 25w magsafe charging speed consistently.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst purchased ever. Took 2-3 weeks to receive.
on March 9, 2026
Posted by: BlackLotus
[This review was collected as part of a promotion.] Got Lost during shipment. Samsung is unreasonable. People got phone 2 weeks before me. They sent me a defected phone. Slower then my older phone. I do not recommend Samsung Products. Poor customer support.
Value
1
Response from Samsung USBy R&R Team, March 10, 2026
Hello BlackLotus, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you adjust the refresh rate to help maximize the speed of your device. We have also provided a link to the Samsung Support Team for your convenience if you continue to experience frustrations, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Display causes eye strain, dizziness and naseous
on March 12, 2026
Posted by: bteezy52
from Arizona
The S26 ultra causes eye strain, dizziness and nauseousness. I have had Samsun my whole life and recently the S24 Ultra for two years and have had no issues, I also have perfect vision. The display on the S26ultra is not well made or changed to cause these health issues, I am using the same settings and have adjusted setting and nothing resolves the issue. Like many on social media and Samsung forums, I will be returning the phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Bteezy52, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how valuable the ability to use your new device for prolonged periods of time comfortably is to you every day. We have provided a link to the Samsung Support Team for your convenience. These experts can help you with any troubleshooting measures that may be available to you to resolve this matter, and review any and all other options available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from s22 ultra
on March 12, 2026
Posted by: Hateupgrading
[This review was collected as part of a promotion.] Upgrading from S22 ultra. So far very happy. I had no idea what i had been missing through the year. I have been using for 3 days so far and have not had to charge yet plus this phone is so much faster. I had watched a video on YouTube comparing the speeds which showed the speeds were not going to be much faster but holy smokes it is like night and day! Everything just runs so much smoother. And Samsung has smartswitch down at this point to which is so helpful switching phones. I am just starting to use Galaxy AI. So fun and educational!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on March 14, 2026
Posted by: Lovelysung
[This review was collected as part of a promotion.] This phone is great it does way more than most phones i don't have to struggleno more with other phones not being as fast or convenient to use whilst also utilizingthe amazing ai features i cant it do anything and it will don it one of the best Samsung devices on the market today
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Well designed.
on March 17, 2026
Posted by: GRFRIZZELL
[This review was collected as part of a promotion.] I like the overall design but I would like the case to be less slick,maybe with a texture added to edge and/or back. I'm a senior citizen and my grip has gotten weaker, also my finger tips are slick and will not hold well. I use the AI search most of the time because it remembers and draws off the previous conversation. I like the privacy screen because I'm around kids who like to try an take phone to play games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like the new s26 ultra a lot
on March 11, 2026
Posted by: Sendo427
[This review was collected as part of a promotion.] I like the s26 ultra alot from how it feels in hand and how smooth the software feels and all the cool ai features are pretty cool too. My few nit picks is the camera island is to big and interferes with magsafe accessories and also wish the s26 ultra had internal magsafe magnetics other than that the s26 ultra and UI 8.5 is truly amazing. Really happy with my purchase.
Value
4
Written by a customer while visiting Samsung US