Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.9
(3,011 Reviews)
Rating breakdown 3,011 reviews
5 Stars
2,715
4 Stars
237
3 Stars
37
2 Stars
8
1 Star
14
75%of customers recommend this product.
(
18 out of
24)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Cobalt Violet
Customer Rating
2
Not what I expected
on March 12, 2026
Posted by: Stormi70
[This review was collected as part of a promotion.] Phone transfer was not smooth. Had to attempt twice. Once completed, it was still missing several apps
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Value
2
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Stormi70, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to assist you. We have provided links to troubleshooting guides to help you maximize the speed and resolve the experience you mention with freezing. We have also shared a link to the complete manual for your device to help you adjust the settings to best align to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you if you continue to experience frustrations or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Very Good, Could Improve on Some Features
on March 10, 2026
Posted by: S4natic
[This review was collected as part of a promotion.] Phone is great. Exactly what I expect from a new flagship Samsung Galaxy. Galaxy AI is continually improving and this version is powerful and works very well with the features of the S26 Ultra. The outer casing looks wonderful and feels even better. Not a lot of new features, and the one I basically bought this phone for was disappointing. That is the privacy display. It makes the screen look odd and doesn't even work very well at blocking what is on your screen, even at extreme angles. The maximum setting is completely unusable. Hoping for some improvements soon.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Overall amazing phone
on March 11, 2026
Posted by: Quast757
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is the ultimate 2026 all-rounder, trading industrial "boxiness" for refined, lightweight ergonomics. Its Privacy Display is a game-changer, shielding your screen from onlookers during commutes. For power users, the Snapdragon 8 Elite Gen 5 delivers desktop-class gaming without thermal throttling, while Agentic AI proactively manages your calendar and workflows.
Photographers will love the new f/1.4 aperture, which masters low-light "Nightography" where others fail. Despite the premium price and lack of internal magnets, its blend of security, raw power, and AI utility makes it the most cohesive flagship ever built.
Photographers will love the new f/1.4 aperture, which masters low-light "Nightography" where others fail. Despite the premium price and lack of internal magnets, its blend of security, raw power, and AI utility makes it the most cohesive flagship ever built.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So Far It's Great
on March 11, 2026
Posted by: Lgsdn1
[This review was collected as part of a promotion.] Just purchased my device and so far I am really enjoying it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S26 Ultra experience
on March 11, 2026
Posted by: AsmaR123
[This review was collected as part of a promotion.] As a user of the S26 Ultra I have so many words to describe this phone and it's futuristic UI/System, The Galaxy AI is by far the best system built AI and even better than other Apps as it's accessible straight through the system and it's so efficient and responsive. I love the fact that photos that use them on look so realistic and not fake, Another feature i love is the privacy notifications setting and the privacy screen that is built into the phone as in the past I'd always have to spend money on a screen protector and I'd never fully be happy as I'd always have to buy a new one which costs more than a regular protector when it got damaged but I think the best feature by far has to be the outstanding camera in this phone that makes me feel like I'll always have a better camera on my cellular device than most budget professional cameras .With this phone I feel like I'll always have a new discovery that I'll fall in love with and I'll always have so many options to play around with
Value
5
Response from Samsung USBy R&R Team, March 11, 2026
Hey AsmaR123, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are loving the features of Galaxy AI, enhanced processing power, and new privacy screen and settings available on your device. We have shared a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Super ultra 26
on March 11, 2026
Posted by: Josenatorx10
[This review was collected as part of a promotion.] This is my first samsung ultra, and I'm so happy with my phone, it's super fast and full of gadgets that I'm amazed and also I love the pen! The stuff you can do with it.
I'm having so much fun with the "Galaxy AI" features, and besides the fun it's helping me with work. It's making my life easier and I'm in love with my phone. I would really like to recommend it.
I'm having so much fun with the "Galaxy AI" features, and besides the fun it's helping me with work. It's making my life easier and I'm in love with my phone. I would really like to recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product
on March 12, 2026
Posted by: Dodirty
[This review was collected as part of a promotion.] I always been a fan of galaxy ultra series. I love the style and the comfortability of this new s 26 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
New Phone Same Phone
on March 13, 2026
Posted by: Strive4Gr8ness
[This review was collected as part of a promotion.] While the Galaxy AI is cool and engaging but honestly I went from a S23 Ultra to this 26 model and I truly feel my previous phone was bigger that I liked and allowed me to use older apps such as the Numberpad Keyboard because the T9 keyboard is very complicated on this device. It could option to save added words like slang to dictionary and a space bar where the 0 would be while allowing the prediction to work better. The new camera itself is great especially for close up in depth photos. I do wish charger boxes would be a thing again as with what phones are costing now there should be more included not less. I've been Team Samsung for years such as washers, televisions and phones but I feel lately they are doing too much to compare phone wise to the "fruit phone". While the phone is nice I sadly don't feel it was worth the jump I expected when upgrading.
Value
3
Response from Samsung USBy R&R Team, March 15, 2026
Hello Strive4Gr8ness, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device can come with a bit of a learning curve and cause frustration as you adjust new settings and features to your preferences. We have provided a link to the complete manual for your device to help you best customize your new device to your preferences and discover new features you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US