Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.9 out of 5
4.9
(3,923 Reviews)
Open Ratings Snapshot
Rating breakdown 3,923 reviews
5 Stars
3,498
4 Stars
344
3 Stars
50
2 Stars
12
1 Star
19
68%of customers recommend this product. 
(
23 out of 34
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
This product has great features
on March 19, 2026
Posted by: Alex402
[This review was collected as part of a promotion.] This phone is perfect love the Galaxy ai features.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product met the standards. The battery lasts
on March 19, 2026
Posted by: Aleja01
[This review was collected as part of a promotion.] This product met the standards. The battery lasts a long time, and the camera is the best part—it captures super sharp images. Perfect
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it s26 U
on March 19, 2026
Posted by: Samsungorbust
[This review was collected as part of a promotion.] Don't miss out on the newest updates this phone brings.....Wait too long and you'll regret it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Comments about the 26 ultra
on March 19, 2026
Posted by: John4444
[This review was collected as part of a promotion.] I would like to offer some observations regarding the S26 Ultra. Firstly, while the device demonstrates commendable performance, the improvements over the S25 Ultra appear to be incremental rather than transformative. Application launch and closure times are marginally quicker, but this represents the extent of the discernible enhancements.
Secondly, the integrated Galaxy AI features, while conceptually sound, have not consistently met expectations in practical applications. For instance, in a scenario where my mother communicated her birthday plans via text, the AI assistant did not proactively facilitate event scheduling or planning, which was an anticipated capability.
My final point pertains to the privacy screen functionality. While the feature offers utility, it does not fully address privacy concerns unless the maximum privacy setting is activated. This particular setting, however, compromises display contrast and panel quality, which I find counterproductive. It would be beneficial to explore alternative implementations that enhance privacy without degrading the visual experience.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it S26U
on March 19, 2026
Posted by: Samsungorbust
[This review was collected as part of a promotion.] Don't wait too long this will be the best update ever.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The almost best one so far.
on March 19, 2026
Posted by: Zildjian
[This review was collected as part of a promotion.] I love the privacy screen and the new powerful processor and I'm very thankful there is at least still an S Pen. The cameras are still great as well. The only thing I wish was different would be the camera bump. It gets in the way of a lot of aftermarket wireless chargers and bothers me that they don't sit perfectly flat and like the ss25 ultra I traded and also my s23 and s24 ultra, I was able to have a MagBak case that made the back totally flat allowing me to stick my phone on any flat metal surface, but this camera bump rules out at least 85% of metal surfaces. Guess I can't have it all though. Still in loyal Samsung user.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great hardware with genuinely useful AI features!
on March 19, 2026
Posted by: KKthebeast
[This review was collected as part of a promotion.] I spend most of my day around technology, so I tend to be pretty picky about devices. This one has impressed me more than I expected. The hardware is solid, performance is smooth, and everything feels very polished overall.
What really stands out is how well the Galaxy AI features are integrated into everyday use. They are not just gimmicks. The AI tools actually help with things like writing, searching, organizing information, and quickly getting answers without having to jump between apps. The way Galaxy AI works directly inside the system makes the phone feel more like a smart assistant than just a typical smartphone.
The display is bright and sharp, battery life has been very reliable for a full day of use, and the device stays responsive even with a lot of apps open. I also appreciate that the interface still feels familiar while adding useful enhancements.
From a tech perspective, it feels like the software and hardware were designed to work together instead of being separate ideas. That balance makes a big difference in daily use.
Overall it has been a very capable device and the Galaxy AI features are one of the first examples of AI on a phone that I actually use regularly instead of ignoring after the first week!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, love the camera
on March 19, 2026
Posted by: UltraInCali
[This review was collected as part of a promotion.] This is a great phone. I'm loving the camera features and picture quality of the ultra, especially zoom shots. The privacy screen is a nice feature when needed. The faster charging has been very useful. My only wish is for a battery with higher capacity. I also don't like that it doesn't lay flat due to the camera bulge. However, I would still highly recommend it. You will need to find a case that's aligns properly with magsafe wireless chargers. Many of the early cases do both. In time there should be plenty of options.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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