Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.9
(3,973 Reviews)
Rating breakdown 3,973 reviews
5 Stars
3,543
4 Stars
346
3 Stars
52
2 Stars
12
1 Star
20
69%of customers recommend this product.
(
25 out of
36)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
3
Hardly any difference from S24 Ultra
on March 13, 2026
Posted by: manojsh
[This review was collected as part of a promotion.] Three days in with the S26 Ultra and I’m impressed… mostly. The screen is ridiculous (in a good way), the speakers are loud, and the cameras are fun to play with. Galaxy AI has been surprisingly handy—especially the photo editing tools and the text assist stuff.
But yeah, it’s not flawless. The phone is heavier than I expected, and the curved edges still make it a bit slippery. The camera sometimes struggles in low indoor lighting, and the phone warms up when pushing it with games or long camera sessions. Also, some AI features feel like they need a couple more updates to really shine.
Still, it’s a beast of a phone and feels super premium. Just not a perfect one.
Value
3
Response from Samsung USBy R&R Team, March 15, 2026
Hey Manojsh, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We would love nothing more than to help you resolve some of the experiences you mention being less than ideal with your device, and have the best possible experience with your device. We have provided links to articles to help you troubleshoot the temperature of your device and different camera features and settings. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops, and this can also help you get the feel in your hand you are seeking. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, Smart and Beautiful Device
on March 13, 2026
Posted by: TechDriver
[This review was collected as part of a promotion.] The Samsung S26 Ultra is an impressive smartphone that combines power, design, and innovation in one device. From the moment you start using it, the performance feels extremely smooth and responsive. Applications open quickly, multitasking is effortless, and the overall experience feels very refined.
One of the standout features is the display. The screen is bright, sharp, and incredibly detailed, making videos, photos, and everyday use look fantastic. The colors are vibrant without looking unnatural, and the size of the display makes it excellent for productivity, entertainment, and reading.
The camera system is also remarkable. Photos come out sharp and well balanced in different lighting conditions. The zoom capability is particularly impressive and allows you to capture details that many smartphones simply cannot reach. Video recording is also stable and high quality.
Battery performance has been very reliable during daily use. It easily lasts through a full day with a mix of work, media, and normal smartphone tasks. Charging is quick and convenient.
Overall, the S26 Ultra feels like a premium device designed for users who want top level performance, an excellent camera, and a beautiful display. It delivers a smooth and dependable experience that stands out in everyday use.
One of the standout features is the display. The screen is bright, sharp, and incredibly detailed, making videos, photos, and everyday use look fantastic. The colors are vibrant without looking unnatural, and the size of the display makes it excellent for productivity, entertainment, and reading.
The camera system is also remarkable. Photos come out sharp and well balanced in different lighting conditions. The zoom capability is particularly impressive and allows you to capture details that many smartphones simply cannot reach. Video recording is also stable and high quality.
Battery performance has been very reliable during daily use. It easily lasts through a full day with a mix of work, media, and normal smartphone tasks. Charging is quick and convenient.
Overall, the S26 Ultra feels like a premium device designed for users who want top level performance, an excellent camera, and a beautiful display. It delivers a smooth and dependable experience that stands out in everyday use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 13, 2026
Posted by: Slowpez
[This review was collected as part of a promotion.] Switched from the Flip 5 to the S26 Ultra and it feels like I went from a cool party trick to a full-on superhero phone. The screen is huge, the battery actually lasts all day, and the camera makes me look like I know photography. Only downside: my pockets now know it’s there. 😄
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worth Upgrade
on March 13, 2026
Posted by: Loveme18
[This review was collected as part of a promotion.] This phone offers a balance of every good feature, excelling in some aspects and performing well in others. It provides a well-balanced flagship experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra S26 Ultra Review
on March 13, 2026
Posted by: Rammon
[This review was collected as part of a promotion.] I have been using Samsung S26 Ultra. The phone is super fast and the colors are very vivid. The Galaxy AI does work. I find that it is very convenient to use. So far so good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great BUT...
on March 13, 2026
Posted by: LeoTruth
[This review was collected as part of a promotion.] Galaxy AI glitches and pulls up Nudges for a year ago. Flight details. Not helpful. Fantastic upgrade from s23 Ultra. But not worth the price as is and the privacy screen really does make it extremely hard to see the screen to just unlocking and privacy screen for just that also just having the feature. Needs a lot more improvement. Also the worst thing is that you get notified that you can buy it cheaper. Which makes any customer definitely want to return it or buy more storage for the cheapest price. I will be returning mine.
Value
3
Response from Samsung USBy R&R Team, March 15, 2026
Hello LeoTruth, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how disappointing it can be when you have a device that is not meeting your expectations or operating as intended. We have provided a link to the complete manual for your device that can help you customize the privacy display to only activate when you need the privacy rather than being on all the time, if you prefer the appearance without this setting enabled. We have also provided a link to the Samsung Support Team to assist you with the features of Galaxy AI that are not operating as intended or expected. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
My new phone
on March 14, 2026
Posted by: Kbunny
[This review was collected as part of a promotion.] I love my new samsung galaxy s26 ultra.It it's faster than my s21 ultra i i also love galaxy Ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Don't be afraid to trade up
on March 14, 2026
Posted by: Lovemydog2019
[This review was collected as part of a promotion.] I was hesitant to trade in my S24 ultra as I really loved that phone. I made the right decision.
The new S26 ultra has a better battery life, lighter and feels better in my small hands.
I'm still learning all the AI features as they are really amazing.
if you are considering trading DO IT. You won't regret your decision at all!
The new S26 ultra has a better battery life, lighter and feels better in my small hands.
I'm still learning all the AI features as they are really amazing.
if you are considering trading DO IT. You won't regret your decision at all!
Value
5
Written by a customer while visiting Samsung US