Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.9
(3,558 Reviews)
Rating breakdown 3,558 reviews
5 Stars
3,201
4 Stars
293
3 Stars
42
2 Stars
7
1 Star
15
70%of customers recommend this product.
(
23 out of
33)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4
On par with the s25 ultra
on March 11, 2026
Posted by: Stevie
[This review was collected as part of a promotion.] I bought the Samsung Galaxy S26 Ultra and returned my S25 Ultra for credit to Samsung, but it feels like a solid yet underwhelming step up—more of a refinement than a game-changer.
It's slimmer and lighter, but the core design and hardware echo the S25 Ultra too closely for me to call it a true upgrade—glad I tested it, but next time I'll wait for something bolder.
It's slimmer and lighter, but the core design and hardware echo the S25 Ultra too closely for me to call it a true upgrade—glad I tested it, but next time I'll wait for something bolder.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not a significant upgrade
on March 12, 2026
Posted by: Slafshopz
from Las Vegas
Decided to return for 3 reasons: 1) trade in refund same regardless of storage. I have 1T. Trade in value same as 256Gb.
2) no Qi 2.1
3) no battery tech upgrade
2) no Qi 2.1
3) no battery tech upgrade
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
2
Response from Samsung USBy R&R Team, March 13, 2026
Hello there Slafshopz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know it can be disappointing it can be when you have a new device that is not meeting your expectations. New cases with the magnetic charging do allow for the Qi 2 charging you are seeking with your device. We have also shared links to articles to help you maximize the battery life of your device at your convenience. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Win Some, Lose Some.
on March 16, 2026
Posted by: Luce
Pros: Improved camera and new camera features like Super Steady and Horizontal Lock. Better performance, privacy screen, and AI nudge. Better physical build too.
Cons: They took away Samsung messages. Google messages has no organization to it and zero aesthetic appeal, so be prepared to have to deal with every spam text and verification code going straight to your main chat category. Lastly, they make you have to use their keyboard for the nudge features. This wouldn't be a problem if their keyboard weren't absolutely horrible at autocorrect. It won't do it in most apps, and sometimes it autocorrects to nonsense. It rarely functions correctly. Additionally, they removed the BLE S Pen, so the new version is a downgrade that can't control media playback or be used as a capture button.
Overall, it's kind of a trade-off for features they haven't actually ironed out yet (compared to the S24 Ultra).
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
2
Response from Samsung USBy R&R Team, March 17, 2026
Hey Luce, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are enjoying the enhanced camera quality, horizontal lock, and performance of your new device. We have provided a link to the complete manual for your device to help you adjust the messaging settings, keyboard settings available on your device, as well as the voice commands and hand gestures you can use with your camera. We have also shared a link to an article to help you with the redesigned S Pen features of your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product!
on March 11, 2026
Posted by: Martini
[This review was collected as part of a promotion.] I recently upgraded to the Galaxy s26 Ultra from the Galaxy Note 20 5g, I'm in love with this new phone. I just love the Galaxy AI! The Galaxy AI possibilities are just endless! I use the Galaxy S26 Ultra for almost everything. I couldn't be any more happier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid Phone
on March 11, 2026
Posted by: MrSamsung
[This review was collected as part of a promotion.] The S26 Ultra is a great upgrade from my S24 Ultra. It's a shame I can't use my S-pen for taking photos and Samsung went back to aluminum frame. But, the S26 Ultra is more efficient with the 5k battery, faster processor, and privacy screen.
I've had the S26 ultra since March 9th, and after everything I said above, I'm glad to have upgraded. Each day, I'm liking the phone more.
The Galaxy AI is solid. Each day it's improving and I'm impressed by it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great phone
on March 12, 2026
Posted by: twoswole77
[This review was collected as part of a promotion.] My only gripe and the reason for not giving it 5 stars is because the S pen no longer has Bluetooth capabilities. I loved that feature on my S24 ultra because I could use the Spen to take photos from long distances. Samsung you really dropped the balll on that one! :(
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
S26 Ultra
on March 12, 2026
Posted by: GoCanes
[This review was collected as part of a promotion.] The S26 Ultra has a great camera. The Galaxy AI is great, especially in the photo editing with object or person removal. I also like the feature that allows me to circle something on the screen and Gakaxy AI runs a search about it.
Dislike: Pen no longer has camera control. While I can say Cheese or smile and it will start a short countdown for the pic, this is much less convenient than being able to just click the pen.
Dislike: Pen no longer has camera control. While I can say Cheese or smile and it will start a short countdown for the pic, this is much less convenient than being able to just click the pen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My New Luv
on March 14, 2026
Posted by: JustNelli
[This review was collected as part of a promotion.] The newest settings including the built-in privacy screen assists with my business needs when on the go. The battery life is great so far! Looking to explore it more thoroughly as time goes by.
Value
5
Written by a customer while visiting Samsung US