Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.9
(3,713 Reviews)
Rating breakdown 3,713 reviews
5 Stars
3,325
4 Stars
316
3 Stars
45
2 Stars
9
1 Star
18
68%of customers recommend this product.
(
23 out of
34)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Top Tier Device
on March 8, 2026
Posted by: AverageTechGuy
[This review was collected as part of a promotion.] Samsung has been my go to phone for years. The Note Series has always been my favorite and the new S26 Ultra keeps that feeling going. Here are my initial likes and dislikes:
Likes-:
-Rounded design feels better in the hand
-Super Crisp Screen
-Built in Privacy Display
-Matte Finish
-Galaxy AI is King and this makes editing and normal tasks that much easier
Likes-:
-Rounded design feels better in the hand
-Super Crisp Screen
-Built in Privacy Display
-Matte Finish
-Galaxy AI is King and this makes editing and normal tasks that much easier
Dislikes:
-Should be a tad more purple
-S-Pen should have been all purple
-Should be a tad more purple
-S-Pen should have been all purple
The phone is solid and can go toe-to-toe with anything else. Keep listening to the consumer and keep making the great devices!!!
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
5
So far no major issues
on March 8, 2026
Posted by: DonnieG
[This review was collected as part of a promotion.] The Galaxy AI has helped in the few times I've used it.
The privacy settings for the screen is not as good as hoped. It does make it harder to see by other people, but it also makes it harder for you to see things clearly on the screen, especially pictures.
Transferring from the Galaxy S25 Ultra was pretty quick (not sure if the Galaxy AI is used for this) and mostly easy with the Smart Switch app using a usb cable. It took less than an hour.
The only problem I had was transferring my Galaxy Watch Ultra (2025), which took several attempts before it finally completed. Getting it finally work was not intuitive, I had to change a setting but don't remember what it was now, and I did not see the ability to transfer it in the Watch settings until I looked at the "About" for something else and it was at the bottom under the additional features.
My Samsung Galaxy Ring and Samsung Galaxy Buds3 Pro transferred without an issue. My Samsung Galaxy Buds4 Pro installed without an issue.
Even the connection to my Samsung Galaxy Tab S4 and Samsung Galaxy Tab S6 was easy.
The photo is with the standard privacy settng on.
The privacy settings for the screen is not as good as hoped. It does make it harder to see by other people, but it also makes it harder for you to see things clearly on the screen, especially pictures.
Transferring from the Galaxy S25 Ultra was pretty quick (not sure if the Galaxy AI is used for this) and mostly easy with the Smart Switch app using a usb cable. It took less than an hour.
The only problem I had was transferring my Galaxy Watch Ultra (2025), which took several attempts before it finally completed. Getting it finally work was not intuitive, I had to change a setting but don't remember what it was now, and I did not see the ability to transfer it in the Watch settings until I looked at the "About" for something else and it was at the bottom under the additional features.
My Samsung Galaxy Ring and Samsung Galaxy Buds3 Pro transferred without an issue. My Samsung Galaxy Buds4 Pro installed without an issue.
Even the connection to my Samsung Galaxy Tab S4 and Samsung Galaxy Tab S6 was easy.
The photo is with the standard privacy settng on.
I wish Samsung would bring back the Orange color that was available for the Galaxy S24 Ultra. It was one of the best colors Samsung has ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product on hand but SAD...
on March 9, 2026
Posted by: TunaGalaxy
[This review was collected as part of a promotion.] As a long-time Samsung user, I was disappointed to see the S Pen no longer includes remote control functionality from S25 ultra and now S26 Ultra. The Bluetooth remote feature was one of the most unique and useful aspects of the S Pen. It allowed users to take photos remotely, control presentations, and navigate media. Removing this feature reduces the overall functionality and innovation that many loyal users appreciated.
Another concern is that the battery capacity remains the same while the phone itself has become morepowerful. With increased screen size and power demands, many users expected a battery upgrade to support longer usage throughout the day. Keeping the same capacity feels like a missed opportunity to improve real-world performance.
Additionally, the change in materials raises questions. Replacing aluminum with titanium does improve durability, but it doesn’t necessarily feel more luxurious. In fact, titanium can sometimes make the device feel more industrial rather than premium. Many users valued the sleek and refined finish that aluminum provided.
Samsung has always been known for pushing innovation forward, especially in the Galaxy Note and Ultra lines. I hope future models will consider bringing back the full-featured S Pen, improving battery capacity, and continuing to refine the premium feel that made these devices stand out.
Thank you for listening to customer feedback and continuing to improve your products.
Another concern is that the battery capacity remains the same while the phone itself has become morepowerful. With increased screen size and power demands, many users expected a battery upgrade to support longer usage throughout the day. Keeping the same capacity feels like a missed opportunity to improve real-world performance.
Additionally, the change in materials raises questions. Replacing aluminum with titanium does improve durability, but it doesn’t necessarily feel more luxurious. In fact, titanium can sometimes make the device feel more industrial rather than premium. Many users valued the sleek and refined finish that aluminum provided.
Samsung has always been known for pushing innovation forward, especially in the Galaxy Note and Ultra lines. I hope future models will consider bringing back the full-featured S Pen, improving battery capacity, and continuing to refine the premium feel that made these devices stand out.
Thank you for listening to customer feedback and continuing to improve your products.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Love the new phone! But...
on March 9, 2026
Posted by: GreenMan
[This review was collected as part of a promotion.] I really do love the new phone. Great color and looks like premium quality. Also happy to upgrade for the longer support options. Really really loved my s23 ultra, but soon it will be out of support, sadly.
Some cons: possibly poor screen contrast, same battery, lack of s pen bluetooth, higher prices. Not really much improved over the s23 ultra other than galaxy ai features (not my favorite thing honestly).
Really wish Samsung would start taking some more design risks other thank foldables. Foldables are just too fragile and expensive.
(awesome photo courtesy of the og goat Galaxy S23 Ultra :) ye will be greatly missed)
Some cons: possibly poor screen contrast, same battery, lack of s pen bluetooth, higher prices. Not really much improved over the s23 ultra other than galaxy ai features (not my favorite thing honestly).
Really wish Samsung would start taking some more design risks other thank foldables. Foldables are just too fragile and expensive.
(awesome photo courtesy of the og goat Galaxy S23 Ultra :) ye will be greatly missed)
Value
3
Response from Samsung USBy R&R Team, March 10, 2026
Hey GreenMan, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device can come with a bit of a learning curve, especially with the changes that have been made with Galaxy AI and additional accessories. We have provided links to articles to help you with the redesigned S Pen features that will offer many options for quick usage. We have also shared a link to an article to help you capture the best possible photos and videos with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Written by a customer while visiting Samsung US
Customer Rating
4
Excellent all rounder phone
on March 9, 2026
Posted by: FoxMulder
[This review was collected as part of a promotion.] Almost a perfect phone, a great all rounder including Galaxy AI, OS etc. camera is solid but some new camera hardware and battery capacity stagnation are the only slight quibbles I have with the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Innovation and consistency
on March 10, 2026
Posted by: themasonera
[This review was collected as part of a promotion.] I've really enjoyed the new features that Samsung continues to push with these new phones. There's opportunity for growth but this is the best overall phone on the market! The Galaxy Ai features integrated within the camera and day to day are phenomenal!! In today's era of smartphones the spftwarebis what makes your product great and hardware is a slight second with so many great phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A worthwhile upgrade with a few tradeoffs
on March 10, 2026
Posted by: GalaxyLover15
[This review was collected as part of a promotion.] Coming from a S22 Ultra, I can see significant improvement. The device overall is thinner, lighter and faster. The software is snappy and smooth. The camera is amazing, especially the updated nitography! The Galaxy AI is a welcome addition with lots of fun tricks embedded throughout. The Privacy Display is incredible and such a welcome upgrade in an age where phone have added nothing new in years. However, the pen feels like a downgrade in terms of features and build. It feels cheaper than my S22 and I miss the Bluetooth capabilities. The camera setup while sleek interferes with most Magsafe accessories, setting the phone behind it's competition. Overall, a very worthwhile upgrade with some neat tricks and great improvements.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone seems a little alower than the note 20
on March 10, 2026
Posted by: Urgdad303
[This review was collected as part of a promotion.] The new phone is nice. It does seem like the computer is slower reaction time than the note 20ultra. Need more time to gave a full review
Value
3
Response from Samsung USBy R&R Team, March 10, 2026
Hi there Urgdad303, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are finding your upgraded device to be nice, and we would love to help you maximize the speed of your device. We have provided a link to an article to help you with the refresh rate of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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Written by a customer while visiting Samsung US