Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Black
Average customer rating
4.9
(3,988 Reviews)
Rating breakdown 3,988 reviews
5 Stars
3,556
4 Stars
349
3 Stars
50
2 Stars
13
1 Star
20
68%of customers recommend this product.
(
25 out of
37)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB (Unlocked) - Black
Customer Rating
5
Great upgrade
on March 19, 2026
Posted by: Samsunguser83
[This review was collected as part of a promotion.] I had the 25 ultra wich was a great phone but with all the new features to the Galaxy AI I wanted a phone with the new snapdragon chip in it so the galaxy AI could have the best performance possible. So far I'm not not disappointed phones loaded with features and the new chip set really shines. Looking forward to the ultra 2 to complete the set.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Upgraded Finally
on March 19, 2026
Posted by: Slowupgrades
[This review was collected as part of a promotion.] I had an S22 Ultra, now with the S26 Ultra. EVERYTHING is better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on March 19, 2026
Posted by: Alex402
[This review was collected as part of a promotion.] This phone is perfect love the Galaxy ai features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product met the standards. The battery lasts
on March 19, 2026
Posted by: Aleja01
[This review was collected as part of a promotion.] This product met the standards. The battery lasts a long time, and the camera is the best part—it captures super sharp images. Perfect
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it s26 U
on March 19, 2026
Posted by: Samsungorbust
[This review was collected as part of a promotion.] Don't miss out on the newest updates this phone brings.....Wait too long and you'll regret it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery even worse, grumpy tech support
on March 19, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The camera is nice but the battery was defective from the day I got it. I was given the run around by tech for many days and after about 50 phone calls I finally got a resolution from the other team. Tech support was absolutly horrifying. I have officially lost my love for Samsung.
Value
1
Response from Samsung USBy R&R Team, March 20, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how distressing it is to have a new device that you believe is not operating as intended, and how that can increase when you are needing to discuss with different groups options for a resolution. We have provided links to troubleshooting guides to help maximize the battery life of your device if you experience this frustration again. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Comments about the 26 ultra
on March 19, 2026
Posted by: John4444
[This review was collected as part of a promotion.] I would like to offer some observations regarding the S26 Ultra. Firstly, while the device demonstrates commendable performance, the improvements over the S25 Ultra appear to be incremental rather than transformative. Application launch and closure times are marginally quicker, but this represents the extent of the discernible enhancements.
Secondly, the integrated Galaxy AI features, while conceptually sound, have not consistently met expectations in practical applications. For instance, in a scenario where my mother communicated her birthday plans via text, the AI assistant did not proactively facilitate event scheduling or planning, which was an anticipated capability.
My final point pertains to the privacy screen functionality. While the feature offers utility, it does not fully address privacy concerns unless the maximum privacy setting is activated. This particular setting, however, compromises display contrast and panel quality, which I find counterproductive. It would be beneficial to explore alternative implementations that enhance privacy without degrading the visual experience.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it S26U
on March 19, 2026
Posted by: Samsungorbust
[This review was collected as part of a promotion.] Don't wait too long this will be the best update ever.
Value
5
Written by a customer while visiting Samsung US